Fireside House of Centralia
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 8 Google reviews
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What this means for your family
While some individual staff members are praised for their dedication, the facility faces serious concerns regarding cleanliness, outdated equipment, and administrative communication. We strongly recommend visiting in person to assess the environment yourself and asking management specifically how they address concerns regarding resident neglect and medication management.
Google Reviews
Google Reviews
8 reviews on Google“Fireside House of Centralia receives highly polarized feedback, with recent reviews highlighting significant concerns regarding facility cleanliness, odors, and management. While some families appreciate individual staff members who are described as friendly or helpful, others report serious issues with neglect, lost personal items, and poor communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members described as friendly
- Helpful nursing staff
- Residents generally reported as comfortable
Concerns
- Poor communication with administration (mentioned by 2 reviewers)
- Neglectful or rude staff behavior (mentioned by 2 reviewers)
- Outdated facility and equipment (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed a desire for more consistent updates, what is your standard process for communicating changes in a resident's health or daily status to family members?
- 2I noticed the facility has been serving the community for some time; what are your current plans or timelines for updating the building's infrastructure and equipment?
- 3How do you approach staff training and oversight to ensure that every resident consistently receives the kind, attentive care that your most praised team members are known for?
- 4With the current CMS staffing ratings, how do you ensure that your nursing team has enough time to provide personalized attention to each of the 98 residents throughout the day?
- 5Could you walk me through your protocols for medication management and how you ensure accuracy and safety for residents with complex health needs?
- 6What kind of daily activities or social programs do you have in place to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I do have to give kudos to the staff for doing their best to help the residents be as comfortable as possible.”
“Shout out to Ashley though for being a shining star. Her and Patty both were exceptional!”
“Although the facilities are small and aging, the staff were helpful and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fireside House has a concerning pattern of 8 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility shows recurring problems with accident prevention/safety supervision, nursing staffing levels, and infection control across multiple surveys. While all violations appear corrected, the repeated safety and staffing issues, combined with recent complaints about inadequate nutrition and nursing coverage, warrant careful consideration during visits.
Jul 10, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Dec 12, 2024Routine10
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 29, 2024Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
May 28, 2025
$10,361
Fine
Feb 29, 2024
$18,238
Fine
Oct 23, 2023
$43,380
Ownership & Operations
Who Operates This Facility
Fireside House of Centralia
for profit
Ownership & Management
Owners
Sentry Healthcare Acquirors INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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