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Nursing HomeMedicaid Investigative

Centralia Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1910 East Mccord Rte 161 East, Centralia, IL 62801120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 17 Google reviews

5
4
3
2
1
Centralia Manor Nursing Home in Centralia, IL — Street View
Street View

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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 11.0)
  • High RN turnover (54%)

Below average in IL · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $98,011 in fines

Source: Medicare data

What this means for your family

This facility has received consistently negative feedback regarding the quality of care and staff management. We strongly recommend looking for alternative facilities, as the current reviews do not provide evidence of a safe or professional environment for your loved ones.

Google Reviews

Google Reviews

17 reviews on Google
Centralia Manor receives extremely poor feedback, with reviewers citing unprofessional conduct and a lack of proper resident care. One review mentions the facility is haunted, while another criticizes the internal management of staff and residents, indicating significant operational instability.

Quality Themes

Tap a score for details
FoodN/AStaff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Concerns

  • Poor quality of resident care and staff management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(1)3.72.0'18(4)3.02.3'20(3)5.05.0'25(2)1.5'26(2)

Distribution · 17 analyzed

5
7
4
0
3
1
2
1
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing levels, how are you currently supporting your care team to ensure consistent, high-quality attention for each resident?
  • 2I noticed there have been some recent state-level findings; could you walk me through the specific steps the facility has taken to address those concerns and improve the quality of care?
  • 3With 120 residents here, how does the staff ensure that individual care plans are followed closely and that no resident's needs are overlooked?
  • 4What specific training or mentorship programs are in place to help new staff members maintain the high standards of care you aim to provide?
  • 5How do you foster a vibrant daily life for residents, and what are some of the most popular activities that help keep everyone engaged and connected?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

They do not take care if there residents right and they don’t know how to treat staff members or punish the ones who need punish

General observer · 2026☆☆☆☆

This place is a joke.

General observer · 2018☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
4.78hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
12.1%
IL
52.5%
Marion
22.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
15.3%
IL
15.9%
Marion
11.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.3%
Worse than Avg
Here
80.3%
US
95.5%
IL
91.8%
Marion
92.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.1%
Worse than Avg
Here
17.1%
US
14.4%
IL
14.2%
Marion
8.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.1%
Mixed vs Avgs
Here
13.1%
US
15.5%
IL
21.8%
Marion
11.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
IL
90.0%
Marion
92.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
79.8%
IL
63.1%
Marion
75.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.2%
Mixed vs Avgs
Here
78.2%
US
81.8%
IL
69.0%
Marion
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IL
2.4%
Marion
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
6penalties
Above state avg (12.0)
13 complaint-triggered
$98,011 in fines

Families have filed multiple complaint reports against Centralia Manor, with 10 complaint-triggered deficiencies identified. Recurring issues include staff training problems, resident rights violations, and nutrition/dietary management concerns. The facility has persistent problems with safety protocols and fire/emergency systems across multiple surveys. While most deficiencies show correction dates, the pattern of repeated violations in key care areas suggests ongoing operational challenges that families should carefully consider.

Feb 10, 2026Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 24, 2025Complaint
2
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Sep 9, 2025Complaint
7
0678Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0941Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0946Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0949Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

Jul 1, 2025Routine
11
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0915Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Oct 29, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 12, 2024Routine
19
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0351Potential for harm · Pattern

Smoke Deficiencies

Install an approved automatic sprinkler system.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Feb 10, 2026

$62,080

Fine

Aug 20, 2025

$26,685

Fine

Aug 20, 2025

$61,705

Payment Denial

Aug 20, 2025

24-day denial

Fine

Jul 1, 2025

$32,094

Fine

Jul 12, 2024

$48,636

Ownership & Operations

Who Operates This Facility

Owner / Operator

Centralia Manor

Organization Type

nonprofit

Chain Affiliation

Chain Name

Unlimited Development, INC.

Chain Size

10 facilities nationwide

Chain avg rating: 2.8/5 · Rank 9 of 10

Ownership & Management

Owners

Udi #8 LLC

Owner · Organization

Unlimited Development, INC

Owner · Organization

Key personnel

Winka-Sursa, JenniferW-2 Managing EmployeeFinke, AudreyOfficer / DirectorGilmore, JerryOfficer / DirectorHaney, DavidOfficer / DirectorWagner, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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