Fireside Health Care Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy programs. Still worth an in-person visit.
based on 92 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical, occupational, or speech therapy. However, families should be prepared to advocate for their loved ones regarding administrative communication and monitor for any issues with noise or responsiveness to call lights.
Google Reviews
Google Reviews
92 reviews on Google“Fireside Health Care Center is highly regarded for its exceptional rehabilitation services, specifically in physical, occupational, and speech therapy. While many families praise the professional nursing staff and the cleanliness of the facility, there are significant, recurring concerns regarding administrative communication, noise levels from other residents, and occasional instances of staff rudeness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy programs
- Clean and well-maintained facility
- Professional and kind nursing staff
- Compassionate admissions and marketing team
Concerns
- Administrative and social worker communication issues (mentioned by 4 reviewers)
- High noise levels and disruptive resident behavior (mentioned by 3 reviewers)
- Inconsistent food quality (mentioned by 3 reviewers)
- Slow response times for call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
The owner provides personalized responses that address the reviewer by name and acknowledge specific details of their experience. They demonstrate a willingness to proactively resolve issues when confusion is mentioned.
Questions for Your Tour
- 1We've heard wonderful things about your rehab and therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team manage call light responses during the busier night shifts to ensure everyone stays comfortable?
- 3What steps are being taken to improve communication between the administration and the families of residents?
- 4Since we want to ensure a peaceful environment, how do you manage noise levels or disruptions during rest periods?
- 5We'd love to hear more about the dining experience and how the menu is updated to ensure consistent quality for every meal.
- 6How does the medical team handle unexpected health changes or emergencies after the primary nursing staff has finished their shift?
Personalized based on this facility's data
Key Review Excerpts
“The facility is immaculate. The nursing staff are excellent, professional, and kind. The CNA’s take excellent care of my uncle. PT and OT are amazing and have helped my uncle regain a lot of strength.”
“I am a resident at Fireside Healthcare. I came into the facility with a fractured hip (replacement). I was given an estimated time frame of 3 months , until I could walk again. I couldn’t be in a better facility, and the staff is absolutely amazing.”
“The administrative layer is pretty bad. Social Worker (Alana) borde”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 27 complaints triggering federal investigations, revealing recurring issues with abuse reporting, medication management, and care planning. Recent deficiencies show problems persist across multiple areas including resident safety, pharmacy services, and infection control, with some fire safety violations remaining uncorrected as of early 2026, suggesting ongoing compliance challenges that warrant careful consideration.
Jan 23, 2026Routine18
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 19, 2025Complaint2
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Mar 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 24, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Aug 7, 2024
$97,670
Payment Denial
Aug 7, 2024
6-day denial
Ownership & Operations
Who Operates This Facility
Fireside Health Care Center
for profit
Chain Affiliation
Nahs
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 10 of 12 (Worst)
Ownership & Management
Owners
Nahs Southwest INC
Owner · Organization
Nahs Holding INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit firesidecare.com
Medicare data downloads
Original nursing home datasets
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