Bentley Suites

The inspection was an unannounced annual comprehensive review conducted on August 8, 2025. The facility was generally observed to be clean, with proper supplies and documentation reviewed. One Type B deficiency was cited for violating residents' personal rights due to the presence of a surveillance camera in a resident's room.

The investigation was conducted following a complaint regarding the provision of resident records. The allegation was found to be substantiated, resulting in citations related to resident rights concerning access to and copying of records. Two Type B deficiencies were cited, both pertaining to the failure to promptly provide resident files to the authorized representative.

This report details a Complaint Investigation conducted following an allegation that staff failed to provide copies of a resident's file to an authorized representative. The allegation was found to be Substantiated. One deficiency was cited regarding the failure to respond to the authorized representative's requests for resident records.

This report details a complaint investigation regarding an unexplained injury sustained by a resident. The investigation reviewed multiple records and interviewed staff and residents. Ultimately, the allegation was deemed Unsubstantiated due to insufficient evidence.