Fairport Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (72%)
- High RN turnover (78%)
Below average in NY · Critically understaffed (RN) · Above average staffing · Very high staff turnover · No penalties on record
What this means for your family
While the rehabilitation therapy team is frequently praised for their effectiveness, recent reviews indicate a concerning decline in nursing oversight and basic care standards. We strongly recommend that families conduct an unannounced visit and specifically ask how the facility manages staffing ratios during meal times and weekends to ensure your loved one's needs are consistently met.
Google Reviews
Google Reviews
14 reviews on Google“Fairport Rehabilitation and Nursing Center receives polarized feedback, with many reviewers praising the staff's warmth and the quality of the rehabilitation therapy team. However, recent reports highlight significant concerns regarding understaffing, poor communication, and lapses in basic hygiene and medical care. Families should weigh the strong therapy services against serious reports of neglect and administrative disengagement.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating therapy team
- Warm and professional nursing staff
- Welcoming facility atmosphere
Concerns
- Understaffing leading to delayed care and hygiene issues (mentioned by 2 reviewers)
- Poor communication and lack of administrative responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your therapy team's ability to motivate residents; could you tell me more about how they work with new residents to reach their goals?
- 2With the recent state inspections, what specific steps is the facility taking to address the identified deficiencies and improve care standards?
- 3How does the nursing staff ensure that medication management is handled accurately and that all needs are met promptly throughout the shift?
- 4What is the process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5Could you describe the daily dining experience, including how much input residents have in their meal options and the cleanliness of the dining area?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“PT and OT were amazing. Nurses and aids were pleasant and very good even if sometimes they were actually understaffed and definitely overworked. Food needs improvement.”
“I am extremely disappointed in the staff and level of care on the rehab floor. My father was left sitting in feces for over four hours while both the LPN and CNA were on lunch, despite being aware of the situation.”
“It’s truly sad to see this establishment continue to decline. This time last year, there was meaningful support from social work, and unfortunately that support is no longer present.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 27 deficiencies across 4 surveys, including 11 complaint-triggered violations where families reported problems. The most recurring issues involve infection control, medication management, and nutrition services, with several problems persisting across multiple surveys from 2022 to 2025. While the facility reports correcting deficiencies, the repeated violations in critical care areas suggest ongoing quality concerns that families should carefully evaluate.
May 13, 2025Routine13
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nov 30, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 20, 2023Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Feb 17, 2022Routine3
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ownership & Operations
Who Operates This Facility
Fairport Rehabilitation and Nursing Center
for profit
Ownership & Management
Owners
Zelman, Eliezer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit fairportrnc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Fairport Baptist Homes Adult Care Facility
< 1 miAssisted Living · Fairport, NY
Aaron Manor Rehabilitation and Nursing Center
< 1 miNursing Home · Fairport, NY
The Northfield
< 1 miAssisted Living · Fairport, NY
Heathwood Assisted Living at Penfield
1.9 miAssisted Living · Penfield, NY
Penfield Place
2.7 miNursing Home · Penfield, NY
Elderwood Village at Fairport
2.9 miAssisted Living · Fairport, NY