Exton Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 435 Google reviews
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What this means for your family
Exton Post Acute features a beautiful, modern facility with a strong rehabilitation team that many families find beneficial for recovery. However, there is a recurring pattern of understaffing and communication gaps that can lead to significant delays in care. We strongly recommend that you visit in person, ask specifically about their current nurse-to-patient ratios, and ensure a clear plan is in place for medication management before admitting your loved one.
Google Reviews
Google Reviews
435 reviews on Google“Exton Post Acute is a modern, visually appealing facility that has undergone a recent change in ownership, leading to a polarized experience for families. While many reviewers praise the clean, private rooms and the dedication of specific nursing and therapy staff, others report serious concerns regarding understaffing, slow response times to call buttons, and lapses in medication management. Families considering this facility should be aware that experiences appear to vary significantly based on staffing levels and individual care needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Private rooms with private bathrooms
- Strong physical and occupational therapy teams
- Welcoming and professional administrative leadership
Concerns
- Severe understaffing leading to long wait times for call buttons (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
- Lack of communication or follow-through from social work/management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 220 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the focus on physical and occupational therapy here, how do you ensure residents receive consistent attention and support during their recovery sessions?
- 2I noticed some feedback regarding response times for call buttons; what is your current process for monitoring and prioritizing resident requests to ensure timely assistance?
- 3Could you walk me through your medication administration process and how you implement safeguards to ensure accuracy and consistency for residents?
- 4I see the facility is quite modern and well-maintained; how do you incorporate social activities or dining experiences to ensure residents feel engaged and well-nourished throughout the day?
- 5How does your leadership team proactively communicate with families regarding care plan updates or changes in a resident's health status?
- 6What steps are you taking to maintain stable staffing levels, and how does that impact the day-to-day care provided to the 120 residents here?
Personalized based on this facility's data
Key Review Excerpts
“The agency nurses do not know about the patients and did not give anyone on the floor their medications one night. This is extremely dangerous.”
“My mother was there for 26 awful days. That place was severely understaffed. She waited for an average of 45 minutes after pressing the “call” button for bathroom needs and anything else.”
“The rehab people/therapists, equipment, and new-looking facility is clearly a competitive advantage for Exton Post Acute. She will be leaving here very stro”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 7 measures
3
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Residents who were physically restrained
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections at this facility, with recurring issues in quality of care, medication management, and safety hazards. Problems with providing appropriate treatment according to care plans, pressure ulcer care, and accident prevention appear repeatedly across surveys from 2023-2025, suggesting persistent care quality concerns that continue despite corrections.
Feb 18, 2026Complaint4
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Dec 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 25, 2025Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Apr 15, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 16, 2025Routine15
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 22, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 18, 2026
$53,550
Fine
Apr 15, 2025
$10,358
Fine
Jan 16, 2025
$43,173
Fine
Aug 22, 2024
$8,824
Fine
Jan 27, 2024
$8,401
Fine
Jan 27, 2024
$8,400
Fine
Nov 1, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Exton Post Acute
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 33 of 80
Ownership & Management
Owners
Exton Operator LLC
Owner · Organization
Quinto Nexgen LLC
Owner (parent company) · Organization
Rokeach, Fraide
Owner (parent company)
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
435 reviews from families & visitors
Official Website
Visit extonrehab.com
Medicare data downloads
Original nursing home datasets
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