St Martha Center for Rehabilitation & Healthcare
Strong Medicare quality ratings; families often praise exceptional concierge support. Still worth an in-person visit.
based on 373 Google reviews
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What this means for your family
St. Martha Center offers a bright, clean environment with an exceptionally helpful concierge team that can be a major asset for your loved one's transition. However, because multiple families have reported serious concerns regarding hygiene and response times during understaffed periods, we strongly recommend visiting frequently and unannounced to ensure your loved one's needs are being met consistently.
Google Reviews
Google Reviews
373 reviews on Google“St. Martha Center for Rehabilitation & Healthcare is widely praised for its clean, welcoming environment and a highly dedicated concierge team, particularly an employee named Becky who is frequently cited for her exceptional support. While most families report high satisfaction with the nursing and therapy staff, there are recurring, serious concerns regarding understaffing, inconsistent care quality, and occasional neglect in hygiene and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional concierge support
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Warm, welcoming atmosphere
Concerns
- Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
- Hygiene issues including soiled clothing and unclean bathrooms (mentioned by 3 reviewers)
- Inconsistent quality of care and lack of empathy from some staff (mentioned by 4 reviewers)
- Poor communication regarding discharge and care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management values feedback through their responses to reviews; how does the team use resident and family input to improve daily care?
- 2With the high praise for your concierge support, how does that personalized service help residents feel settled during their transition here?
- 3What specific steps is the facility taking to ensure consistent staffing levels and timely responses to call lights throughout the day and night?
- 4How does the nursing team ensure that hygiene standards and room cleanliness are maintained consistently for every resident?
- 5Can you tell us more about how the physical and occupational therapy teams work with residents to help them regain their independence?
- 6What is the process for communicating updates regarding changes in a resident's care plan or upcoming discharge milestones to the family?
Personalized based on this facility's data
Key Review Excerpts
“Becky, the concierge, was fantastic—always cheerful and quick to get what I needed. The nurses and aides were kind and came in good time, even if they were busy.”
“I was visiting my Mother in Law today and walked into a total mess. Her bathroom had feces on floor and all over the toilet. Mom was walking around soaking wet because she did not have any undergarment (Depends) on.”
“My grandma has had two health emergencies so far while staying here, and if it weren’t for her having her own phone and calling her family for help, she may not be here today!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints that triggered inspections for nutrition and dietary issues, abuse reporting failures, and care planning problems. The most recurring issues involve care planning and treatment quality, nutrition services, and building safety violations. While most deficiencies show correction dates, one recent treatment quality violation remains without a correction plan, and the repeated nature of core care issues across multiple surveys suggests ongoing operational challenges families should carefully evaluate.
Jan 8, 2026Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 21, 2025Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Jan 12, 2024Routine10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Aug 29, 2023Complaint1
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Apr 27, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 10, 2023Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
St Martha Center for Rehabilitation & Healthcare
for profit
Chain Affiliation
Center Management Group
17 facilities nationwide
Chain avg rating: 3.4/5 · Rank 12 of 17
Ownership & Management
Owners
Boehm, Caroline
Owner
Gros, Charles-Edouard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
373 reviews from families & visitors
Official Website
Visit center.stmrehab.org
Medicare data downloads
Original nursing home datasets
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