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Strong Medicare quality ratings; public reviewers often praise exceptional concierge support. Still worth an in-person visit.
based on 394 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
St Martha Center for Rehabilitation & Healthcare has a strong overall Medicare rating. Public reviewers frequently mention: exceptional concierge support and clean, well-maintained facility. Review the component ratings and current source records before deciding.
St. Martha Center for Rehabilitation & Healthcare is widely praised for its clean, welcoming environment and a highly dedicated concierge team, particularly an employee named Becky who is frequently cited for her exceptional support. While most families report high satisfaction with the nursing and therapy staff, there are recurring, serious concerns regarding understaffing, inconsistent care quality, and occasional neglect in hygiene and responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 236 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“Becky, the concierge, was fantastic—always cheerful and quick to get what I needed. The nurses and aides were kind and came in good time, even if they were busy.”
“My grandma has had two health emergencies so far while staying here, and if it weren’t for her having her own phone and calling her family for help, she may not be here today!!”
“The DON, Peggy, was professional and kind. The issues and concerns were dealt with in a timely fashion. It is very much appreciated to have such an empathetic, professional, caring and attentive DON.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing multiple complaints that triggered inspections for nutrition and dietary issues, abuse reporting failures, and care planning problems. The most recurring issues involve care planning and treatment quality, nutrition services, and building safety violations. While most deficiencies show correction dates, one recent treatment quality violation remains without a correction plan, and the repeated nature of core care issues across multiple surveys suggests ongoing operational challenges families should carefully evaluate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
St Martha Center for Rehabilitation & Healthcare
for profit
Center Management Group
16 facilities nationwide
Chain avg rating: 3.4/5 · Rank 12 of 17
Owners
Boehm, Caroline
Owner
Gros, Charles-Edouard
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
394 reviews from families & visitors
Official Website
Visit center.stmrehab.org
Medicare data downloads
Original nursing home datasets
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