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Nursing HomeMedicaid Top Rated

Extended Care Hospital of Westminster

Strong Medicare quality ratings; families often praise kind and professional nursing staff. Still worth an in-person visit.

206 Hospital Circle, Westminster, CA 9268399 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 8 Google reviews

5
4
3
2
1
Extended Care Hospital of Westminster Nursing Home in Westminster, CA — Street View
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What this means for your family

The facility is frequently praised for its clean environment and a nursing staff that treats residents with genuine warmth and kindness. However, you must exercise extreme caution and perform your own audits of billing statements, as there is a documented history of serious allegations regarding billing discrepancies and medication mismanagement.

Google Reviews

Google Reviews

8 reviews on Google
Families often praise the facility for its warm, professional staff who treat residents like family and maintain a clean environment. However, there is a critical allegation regarding unethical billing practices and a severe report of improper medication administration by nursing staff.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean10.0ActivitiesN/AMeds1.0MemoryN/AComms5.0Value1.0

Strengths

  • Kind and professional nursing staff
  • Clean and well-maintained facility
  • Welcoming atmosphere for visiting families

Concerns

  • Allegations of unethical billing practices and lack of transparency
  • Report of improper medication administration/sedation

Rating Trends

Tap a year to see what changed

2345.0'13(2)5.05.0'17(1)1.05.0'20(1)5.05.0'23(1)5.0'26(1)

Distribution · 9 analyzed

5
8
4
0
3
0
2
0
1
1

How They Respond to Reviews

63%response rate
Generic

The owner uses templated, brief responses for positive reviews and employs a defensive tone when addressing negative feedback. There is little attempt to address specific details or provide solutions in the responses.

Questions for Your Tour

  • 1It's wonderful to see how clean and well-maintained the facility looks; what steps do you take to ensure this level of care is consistent every day?
  • 2I noticed the staff seems very welcoming to visitors; how do you encourage family members to stay involved in their loved one's daily life?
  • 3Could you walk me through your specific protocols for medication administration and how you double-check accuracy for each resident?
  • 4How does the nursing team handle medical emergencies or unexpected changes in health during the overnight hours?
  • 5What kind of daily activities or social programs do you have planned to keep residents engaged and active?
  • 6Can you explain your process for billing and how you ensure families are kept fully informed about any changes in care costs?

Personalized based on this facility's data


Key Review Excerpts

The folks here at Extended Care Hospital have been so kind to my mom, and our family. The staff in its entirety is very professional, helpful,caring,warm and friendly and they treat my mom as if she’s part of a family there.

Long-term resident's family · 2022★★★★★

I found it to be very clean, staffed with polite & professional people and smiling faces.

Prospective resident's visitor · 2020★★★★★

I was disturbed when I heard the head nurse say "I knocked her out. She won't be bothering us no more today. I put it in her IV."

Family member · 2018☆☆☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.27hrs
36%
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
19%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
15.4%
CA
11.6%
Orange
8.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
19.4%
CA
10.7%
Orange
10.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
14.4%
CA
10.4%
Orange
9.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
15.3%
CA
10.5%
Orange
9.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
CA
7.0%
Orange
6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
19.5%
CA
13.7%
Orange
13.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
81.8%
CA
94.2%
Orange
95.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.0%
Mixed vs Avgs
Here
92.0%
US
79.7%
CA
93.2%
Orange
94.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Above state avg (15.4)
7 complaint-triggered

This facility shows recurring problems with families filing complaints about care issues over multiple years. The most persistent problems involve medication management, food safety and nutrition, and infection control - appearing repeatedly across surveys from 2022 to 2025. While the facility corrects cited deficiencies, the pattern of recurring issues in these critical care areas suggests ongoing operational challenges that families should carefully consider.

Nov 5, 2025Complaint
1
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Jul 1, 2025Routine
15
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jul 1, 2025Complaint
3
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0803Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Aug 6, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 23, 2024Routine
20
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0695Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0908Minimal · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Sep 28, 2023Complaint
1
0550Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Extended Care Hospital of Westminster

Organization Type

for profit

Ownership & Management

Owners

Mark & Fred Enterprises

Owner · Organization

Riverside Magnolia CORP

Owner · Organization

Landry, Marc

Owner

Lockhart, Ralph

Owner

Key personnel

Meyer, DonnaW-2 Managing EmployeeRodes, GeorgeW-2 Managing EmployeeRodes, GeorgeOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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