Pacifica Royale Assisted Living Community

COMPLAINT INVESTIGATION REPORT

FACILITY EVALUATION REPORT

This report details a complaint investigation regarding whether facility staff met the resident's dental hygiene needs. The investigation found the allegation to be unsubstantiated based on staff and resident interviews, and record review. No specific deficiencies were cited in the final report.

This report details a complaint investigation regarding whether facility staff met the resident's dental hygiene needs. The investigation found the allegation to be unsubstantiated based on staff and resident interviews, and record review. No specific deficiencies were cited in the final report.

The facility underwent a required annual inspection on April 17, 2025. The inspection noted several positive aspects, including adequate stocking of supplies and operational equipment. However, one critical deficiency was cited regarding the improper storage of resident medication, which poses an immediate health and safety risk.

The facility underwent an unannounced required annual inspection. The inspector noted several positive observations, including good repair of furniture, operational safety equipment, and adequate emergency supplies. No deficiencies were cited during this inspection.

The facility was inspected for a case management follow-up regarding an incident report. The evaluator noted that no immediate health or safety concerns were observed during the visit. Consequently, no citations were issued.

This report details an investigation into an allegation that facility staff threatened a resident regarding medication refusal. The investigation found that staff denied the allegation, and the Licensing Program Analyst was unable to corroborate the claim. Consequently, the allegation was deemed unsubstantiated.