Excel Care at Wayne
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 148 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- High staff turnover (73%)
- High RN turnover (54%)
Above average in NJ · Below recommended RN staffing · Very high staff turnover · Best in EXCELCARE chain · No penalties on record
What this means for your family
While the facility's rehabilitation team is highly regarded for helping patients regain strength, there are recurring, serious reports regarding hygiene and neglect of basic patient needs. If you proceed, we strongly recommend unannounced visits during weekends or evening hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
148 reviews on Google“Excel Care at Wayne receives polarized feedback, with many families praising the rehabilitation team and individual staff members for their kindness and dedication. However, a significant number of reviewers report serious concerns regarding hygiene, neglect of basic patient needs, and poor communication during discharge or medical emergencies. Prospective families should be aware of these inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Warm and welcoming front-desk staff
- Engaging community events and activities
- Attentive individual nursing and aide support
Concerns
- Facility cleanliness and persistent odors (urine/general filth) (mentioned by 8 reviewers)
- Neglect of basic patient needs (hygiene, changing, feeding) (mentioned by 7 reviewers)
- Understaffing and slow response times to call bells (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Medication management and discharge coordination issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 150 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through what a typical afternoon of activities looks like for residents?
- 2Given the current staffing levels, what is the average response time for a call bell, and how do you ensure residents receive timely assistance with daily hygiene and changing?
- 3We have read some concerns regarding facility cleanliness; what is your current protocol for housekeeping and managing odors in resident rooms and common areas?
- 4How does your nursing team coordinate with families regarding medication changes or updates to a resident's care plan, especially given the importance of clear communication?
- 5I see that you actively engage with feedback online; how does that process help you improve the daily experience for residents and their families?
- 6What is your protocol for handling urgent medical needs or emergencies, and how quickly can a resident be transitioned to higher levels of care if their condition changes?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are superb and encouraged me to do more each day. I am thankful to everyone who assisted in my recovery and HIGHLY recommend them to anyone who needs rehab.”
“My mom recently had a stay due to surgery on both her feet. Her care was exceptional from all the nurses, to the cnas, physical therapist, etc.”
“The staff here do a great job. They are always working with us. You can pay people to do their job, but you cannot pay people to care; the staff here do care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Excel Care at Wayne has faced recurring fire safety and building maintenance issues across multiple surveys, with families filing complaint reports that led to citations for accident hazards and inadequate daily care assistance. The facility shows persistent problems with fire safety systems, electrical equipment, medication management, and care quality standards, though all deficiencies have correction dates on file.
Oct 29, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 13, 2024Routine11
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 21, 2023Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 2, 2021Routine4
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Excel Care at Wayne
for profit
Chain Affiliation
Excelcare
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Frankel, Eliyahu
Owner
Frankel, Rochel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit excelcarewayne.com
Medicare data downloads
Original nursing home datasets
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