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Nursing HomeMedicaid

Alps at Wayne Rehab & Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1120 Alps Road, Preakness · Wayne, NJ 07470209 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 197 Google reviews

5
4
3
2
1
Alps at Wayne Rehab & Care Center Nursing Home in Wayne, NJ — Street View
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What this means for your family

This facility has a capable rehabilitation team that has helped many patients recover, but the facility suffers from significant, recurring issues with staffing levels and basic hygiene. If you consider this facility, you must visit in person during off-hours to observe the actual level of care and cleanliness, and ask management specifically how they address the frequent complaints regarding call-button response times.

Google Reviews

Google Reviews

197 reviews on Google
Alps at Wayne Rehab & Care Center receives highly polarized feedback, with some families praising the rehabilitation therapy and individual staff members, while others report severe neglect and hygiene issues. Common criticisms include chronic understaffing, slow response times, and persistent odors of urine throughout the facility. Families should be aware that experiences appear inconsistent, with some reporting excellent care and others describing dangerous lapses in medical oversight.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean3.0Activities6.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Some highly attentive and compassionate individual nurses
  • Generally clean and well-decorated common areas
  • Strong recovery outcomes for some rehab patients

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 14 reviewers)
  • Persistent, strong odors of urine and lack of cleanliness (mentioned by 9 reviewers)
  • Neglect regarding hygiene, including soiled diapers and lack of bathing (mentioned by 7 reviewers)
  • Unprofessional or rude communication from staff and management (mentioned by 6 reviewers)
  • Poor medication management and lack of medical oversight (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'17(23)'19(54)'21(7)'23(5)'25(6)

Distribution · 198 analyzed

5
80
4
39
3
24
2
13
1
42

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's size of 209 residents, what specific protocols are in place to ensure call lights are answered promptly and that staff are consistently available for hygiene assistance?
  • 2I noticed some feedback regarding the environment; could you walk me through your daily cleaning schedule and how you maintain air quality and freshness throughout the resident wings?
  • 3With medication management being a top priority for our family, could you explain the oversight process for administering medications and how you ensure accuracy for residents with complex needs?
  • 4How does your team handle communication with families when there is a change in a resident's health status or a concern regarding their daily care?
  • 5Since the facility is known for strong physical and occupational therapy outcomes, how do those therapy teams coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
  • 6What does the daily activity schedule look like to keep residents engaged, and how do you encourage participation for those who may be less mobile?

Personalized based on this facility's data


Key Review Excerpts

After 4 months, my aunt returned home, able to do everything like she used to. The Atrium was incredible every step of the way.

Rehab patient's family member · 2022★★★★★

The staff has been kind and attentive in spite of the fact that they are worked very hard and are often dealing with multiple difficult situations at the same time.

Long-term resident's family · 2017★★★★★

The therapists are very good at what they do,as they got me walking again after a partial amputation of the left foot. The rooms r very well kept but the response time to get an aide or nurse could much much better.

Rehab patient · 2020★★★★
Source: 197 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility66.4%
Worse than Avg
Here
66.4%
US
95.5%
NJ
97.2%
Passaic
96.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.7%
Worse than Avg
Here
78.7%
US
93.4%
NJ
93.0%
Passaic
88.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
15.4%
NJ
12.7%
Passaic
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
19.4%
NJ
15.7%
Passaic
16.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.3%
Worse than Avg
Here
16.3%
US
12.1%
NJ
11.7%
Passaic
11.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.9%
Mixed vs Avgs
Here
11.9%
US
15.3%
NJ
9.1%
Passaic
7.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility42.0%
Worse than Avg
Here
42.0%
US
79.7%
NJ
80.1%
Passaic
76.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility62.1%
Worse than Avg
Here
62.1%
US
81.8%
NJ
78.7%
Passaic
70.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NJ
1.2%
Passaic
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Near state avg (8.5)
4 complaint-triggered
$14,507 in fines

Families filed complaints leading to deficiencies in abuse reporting procedures and physician oversight, indicating serious concerns about resident protection and medical supervision. The facility shows recurring problems with fire safety systems, care planning and assessments, and infection control across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in safety systems and care planning suggests ongoing operational challenges families should investigate further.

Feb 25, 2025Routine
11
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0836Minimal · WidespreadCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Apr 5, 2024Complaint
2
0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Jul 20, 2023Complaint
2
0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 21, 2022Routine
10
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Oct 14, 2020Routine
6
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Feb 6, 2024

$3,418

Fine

Jul 20, 2023

$11,089

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alps at Wayne Rehab & Care Center

Organization Type

for profit

Ownership & Management

Owners

Kbwb Operations-Atrium

Owner · Organization

100%

Burris, William

Owner (parent company)

15%

Khawly, Mary

Owner (parent company)

20%

Tufariello, Vincent

Owner (parent company)

20%

Zois, Elia

Owner (parent company)

20%

Key personnel

Hook, GregoryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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