Alps at Wayne Rehab & Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 197 Google reviews

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What this means for your family
This facility has a capable rehabilitation team that has helped many patients recover, but the facility suffers from significant, recurring issues with staffing levels and basic hygiene. If you consider this facility, you must visit in person during off-hours to observe the actual level of care and cleanliness, and ask management specifically how they address the frequent complaints regarding call-button response times.
Google Reviews
Google Reviews
197 reviews on Google“Alps at Wayne Rehab & Care Center receives highly polarized feedback, with some families praising the rehabilitation therapy and individual staff members, while others report severe neglect and hygiene issues. Common criticisms include chronic understaffing, slow response times, and persistent odors of urine throughout the facility. Families should be aware that experiences appear inconsistent, with some reporting excellent care and others describing dangerous lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly attentive and compassionate individual nurses
- Generally clean and well-decorated common areas
- Strong recovery outcomes for some rehab patients
Concerns
- Chronic understaffing leading to slow response times (mentioned by 14 reviewers)
- Persistent, strong odors of urine and lack of cleanliness (mentioned by 9 reviewers)
- Neglect regarding hygiene, including soiled diapers and lack of bathing (mentioned by 7 reviewers)
- Unprofessional or rude communication from staff and management (mentioned by 6 reviewers)
- Poor medication management and lack of medical oversight (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 198 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 209 residents, what specific protocols are in place to ensure call lights are answered promptly and that staff are consistently available for hygiene assistance?
- 2I noticed some feedback regarding the environment; could you walk me through your daily cleaning schedule and how you maintain air quality and freshness throughout the resident wings?
- 3With medication management being a top priority for our family, could you explain the oversight process for administering medications and how you ensure accuracy for residents with complex needs?
- 4How does your team handle communication with families when there is a change in a resident's health status or a concern regarding their daily care?
- 5Since the facility is known for strong physical and occupational therapy outcomes, how do those therapy teams coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 6What does the daily activity schedule look like to keep residents engaged, and how do you encourage participation for those who may be less mobile?
Personalized based on this facility's data
Key Review Excerpts
“After 4 months, my aunt returned home, able to do everything like she used to. The Atrium was incredible every step of the way.”
“The staff has been kind and attentive in spite of the fact that they are worked very hard and are often dealing with multiple difficult situations at the same time.”
“The therapists are very good at what they do,as they got me walking again after a partial amputation of the left foot. The rooms r very well kept but the response time to get an aide or nurse could much much better.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to deficiencies in abuse reporting procedures and physician oversight, indicating serious concerns about resident protection and medical supervision. The facility shows recurring problems with fire safety systems, care planning and assessments, and infection control across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in safety systems and care planning suggests ongoing operational challenges families should investigate further.
Feb 25, 2025Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Apr 5, 2024Complaint2
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Jul 20, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 21, 2022Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 14, 2020Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 6, 2024
$3,418
Fine
Jul 20, 2023
$11,089
Ownership & Operations
Who Operates This Facility
Alps at Wayne Rehab & Care Center
for profit
Ownership & Management
Owners
Kbwb Operations-Atrium
Owner · Organization
Burris, William
Owner (parent company)
Khawly, Mary
Owner (parent company)
Tufariello, Vincent
Owner (parent company)
Zois, Elia
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit healthapps.nj.gov
Medicare data downloads
Original nursing home datasets
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