Evergreen Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
Below average in GA · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
While many families have reported positive experiences with staff communication and care, the recent 2024 reviews highlight severe concerns regarding hygiene and patient safety. We strongly recommend conducting an unannounced visit to inspect the cleanliness of the facility and speaking directly with current residents' families about their recent experiences.
Google Reviews
Google Reviews
24 reviews on Google“Evergreen Health and Rehabilitation Center receives highly polarized feedback, with many long-term family members praising the staff's dedication and communication. However, recent reviews from 2024 raise serious concerns regarding hygiene, including reports of pest infestations and neglect, as well as allegations of physical abuse and theft in older reports.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and communicative management
- Compassionate nursing staff
- Supportive during COVID-19 restrictions
- Effective transition process for new residents
Concerns
- Allegations of theft of personal property (mentioned by 2 reviewers)
- Reports of patient neglect and poor hygiene (mentioned by 2 reviewers)
- Allegations of staff abuse or mistreatment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 2-star staffing rating; how do you manage daily care routines to ensure residents receive consistent attention and hygiene support?
- 2Given that cleanliness was highlighted as an area for improvement, what specific protocols are in place to ensure resident rooms and common areas are maintained to a high standard?
- 3I appreciate that management is active in responding to feedback online; how do you handle concerns regarding personal property to ensure residents' belongings remain secure?
- 4With the recent state violations, what steps has the facility taken to address these findings and improve the overall quality of care for residents?
- 5What specific safeguards and oversight measures are in place to ensure that every resident feels safe and treated with dignity by the staff at all times?
- 6Could you walk me through a typical day for a resident here, and how do you encourage participation in activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“I most appreciated the communication I received when there was any change. I would recommend to any of my family or friends looking for placement”
“The nurses my mom had was very kind to my mom. But the whole time she was there she kept having a lot of falls. Broke both hips and broke her wrist, many times had bruises on her face and body.”
“The staff, especially Bobbi, has been very helpful when I had questions that I needed answers to. I am happy this place was available when we were searching.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering six deficiency citations across recent inspections. The facility shows recurring problems with fire safety systems, medication management, and resident care quality. While all deficiencies appear corrected, the pattern of complaint-driven violations and repeated fire safety issues suggests ongoing operational challenges that warrant careful consideration during your visit.
Jan 9, 2026Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 5, 2025Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 18, 2024Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jun 21, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 21, 2022Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Evergreen Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Prince Equities LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit evergreenrehabga.com
Medicare data downloads
Original nursing home datasets
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