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based on 39 Google reviews
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Public Google reviewers rate Volunteers of America Snohomish County highly. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
[MISMATCH] Reviews describe a social services and housing assistance agency
This facility rarely responds to reviews.
Personalized based on this facility's data
Source: WA Dept. of Social & Health Services
This document is a follow-up letter confirming that all deficiencies cited in the February 2024 inspection report were successfully corrected as of the February 2025 follow-up.; The document is a provider's Plan of Correction submitted to Washington State Residential Care Services.
Inadequate documentation and tracking within client IISP files.
Unauthorized locking of a closet door.
Missing oxygen signage, unsafe water temperatures, and home maintenance hazards (flooring/tub).
Documentation issues regarding client bowel movements and medication administration errors.
Facility submitted a Plan of Correction for most, but not all, cited deficiencies on page 11-13.; Plan of Correction submitted by Volunteers of America Western Washington addressing citations related to Physical/Safety, IISP development, and Restrictive Procedures.
Unauthorized restrictive procedures (locked closet, door alarms) implemented for Client 5 without documentation or behavioral assessment.
Failed to document completion of Continuing Education (CE) requirements for four staff members (A, B, G, and H).
Issues identified regarding oxygen signage, water heater temperatures, carpet tripping hazards in Client 3's home, and required flooring/tub repairs.
Unsafe living conditions (Client 3); lack of oxygen-safety postings (Clients 6 and 7); water temperatures exceeding 120F (Client 6).
Failure to implement nighttime repositioning schedule for Client 6 as per support plan.
Deficiencies in IISP documentation, bowel movement protocols, and repositioning tracking.
Failed to ensure national fingerprint background check for one staff member (Staff A) hired after 2016.
Unauthorized use of a locked closet in Client 5's home.
Bowel protocols not tracked or implemented for Clients 6 and 8; medication error for Client 7 handled without consulting a professional.
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WA DSHS — View Official Record
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