Volunteers of America Snohomish County
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State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 20, 2025Inspection25Report
This document is a follow-up letter confirming that all deficiencies cited in the February 2024 inspection report were successfully corrected as of the February 2025 follow-up.; The document is a provider's Plan of Correction submitted to Washington State Residential Care Services.
Inadequate documentation and tracking within client IISP files.
Documentation issues regarding client bowel movements and medication administration errors.
Unauthorized locking of a closet door.
Missing oxygen signage, unsafe water temperatures, and home maintenance hazards (flooring/tub).
Feb 27, 2024Inspection
Facility submitted a Plan of Correction for most, but not all, cited deficiencies on page 11-13.; Plan of Correction submitted by Volunteers of America Western Washington addressing citations related to Physical/Safety, IISP development, and Restrictive Procedures.
Failed to ensure national fingerprint background check for one staff member (Staff A) hired after 2016.
Unsafe living conditions (Client 3); lack of oxygen-safety postings (Clients 6 and 7); water temperatures exceeding 120F (Client 6).
Issues identified regarding oxygen signage, water heater temperatures, carpet tripping hazards in Client 3's home, and required flooring/tub repairs.
Failed to document completion of Continuing Education (CE) requirements for four staff members (A, B, G, and H).
Failure to implement nighttime repositioning schedule for Client 6 as per support plan.
Deficiencies in IISP documentation, bowel movement protocols, and repositioning tracking.
Bowel protocols not tracked or implemented for Clients 6 and 8; medication error for Client 7 handled without consulting a professional.
Unauthorized restrictive procedures (locked closet, door alarms) implemented for Client 5 without documentation or behavioral assessment.
Unauthorized use of a locked closet in Client 5's home.
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