Evercare at Edwardsville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High staff turnover (67%)
- High RN turnover (89%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in EVERCARE SKILLED NURSING chain · $201,475 in fines · Abuse citation
What this means for your family
While some families report positive interactions with staff and engaging activities, the recent reports of missed medical treatments and severe understaffing are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit and specifically asking how they ensure timely medication administration and response times for call lights.
Google Reviews
Google Reviews
16 reviews on Google“Evercare at Edwardsville receives highly polarized feedback, with some families praising the approachable staff and engaging activities, while others report severe neglect and administrative failures. Critical concerns include significant understaffing, missed medication doses, and poor facility maintenance. Prospective families should be aware of the stark contrast between positive experiences and reports of unsafe conditions.”
Quality Themes
Tap a score for detailsStrengths
- Clean interior environment
- Engaging activity programs
- Approachable and caring nursing staff
Concerns
- Severe understaffing leading to delayed care (mentioned by 3 reviewers)
- Medication and IV treatment management failures (mentioned by 2 reviewers)
- Poor facility maintenance and exterior condition (mentioned by 2 reviewers)
- Unprofessional or unresponsive administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your activity programs; could you tell me more about what a typical day of engagement looks like for the residents?
- 2With the recent focus on improving care, what specific steps is the facility taking to ensure medication and IV treatments are administered accurately and on time?
- 3How does the nursing team manage resident needs during busy shifts to ensure no one experiences a delay in care?
- 4What is the process for communicating important health updates or changes in condition from the nursing staff to the family?
- 5Could you tell me a bit about how the dining experience is managed and how you ensure meal quality meets the residents' needs?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The communication between the Nurses, CNA's & aids were heartfelt towards our dad's needs & wants.”
“I have been asking to see the DON Maggie for two days and yet to see her about voicing my concerns like simple bed rails attached to my bed so that I don’t fall out on the floor.”
“Nurse didn’t bother showing up for two of my IVs. When bed bound I sat in crap for two hours finally using my phone to call in from an outside line TWICE to finally get help”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with 27 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care problems. Most concerning are recurring issues with protecting residents from abuse and neglect, medication management, and nursing staffing levels that persist across multiple surveys from 2023 through 2025. While the facility corrects violations after citations, the pattern of repeated problems in critical safety areas suggests ongoing care quality challenges that warrant careful consideration.
Dec 16, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Oct 30, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 16, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 21, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Mar 20, 2026
$14,435
Fine
Oct 30, 2025
$207,735
Fine
Dec 2, 2024
$24,000
Fine
Mar 15, 2024
$35,363
Fine
Sep 6, 2023
$142,465
Ownership & Operations
Who Operates This Facility
Evercare at Edwardsville
for profit
Chain Affiliation
Evercare Skilled Nursing
11 facilities nationwide
Chain avg rating: 1.6/5 · Rank 11 of 11 (Worst)
Ownership & Management
Owners
Eu Snf Holdings LLC
Owner · Organization
Seitler, Dovid
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit evercaresn.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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