Nursing HomeMedicaid

Park Terrace Health Campus

Strong Medicare quality ratings; families often praise effective and dedicated rehab therapy team. Still worth an in-person visit.

9700 Stonestreet Road, Louisville, KY 40272|88 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 74 Google reviews

(502) 995-6600 Directions Website

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What this means for your family

This facility has a strong reputation for effective rehab therapy, but families must be vigilant regarding basic care. Because multiple reviewers have reported dangerous delays in responding to call lights and issues with medication management, we strongly recommend that family members visit frequently and monitor daily care routines closely.

Google Reviews

74 reviews on Google

“Park Terrace Health Campus receives highly polarized feedback, with many families praising the facility as a 'blessing' for rehab and memory care, while others report severe neglect and unprofessionalism. While some residents experience compassionate care and effective therapy, multiple reviewers cite significant issues with slow response times to call lights, poor hygiene, and medication errors. Families should be aware that experiences appear inconsistent and may depend heavily on specific staff members or shifts.”

Quality Themes

Tap a score for details

Strengths

Effective and dedicated rehab therapy team
Warm, compassionate nursing staff (in select cases)
Clean and well-maintained facility environment
Appetizing and varied meal options

Concerns

Slow or non-existent response to call lights and bathroom assistance (mentioned by 9 reviewers)
Staff neglect, including failure to change residents or provide basic hygiene (mentioned by 6 reviewers)
Medication management errors and dietary oversight failures (mentioned by 3 reviewers)
Facility cleanliness issues, specifically reports of pests (ladybugs) and odors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 65 analyzed

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your rehab team receives great feedback; how do you ensure that same level of dedicated, personalized attention carries over into daily nursing care and hygiene assistance?
2With the current staffing rating, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely help with bathroom needs?
3I see you actively engage with online feedback; how do you use that resident and family input to improve your medication management and dietary oversight processes?
4Could you walk me through your current cleaning schedule and pest control measures to ensure the facility remains fresh and comfortable for all residents?
5What does a typical day look like for a resident here, and how do you encourage social engagement among the 88 residents to keep them active?
6In the event of a medical concern or emergency, what is your communication process for keeping family members informed and involved in the care plan?

Personalized based on this facility's data

Key Review Excerpts

“The staff is top notch, kind and caring. The facility is clean and feels like home. My mother, who is in memory care, has adjusted well and is happy due to the efforts of the very compassionate people who work here.”

Memory care family member · 2025★★★★★

“Nurses take their time to respond to bathroom alarms. I waited for a solid five minutes to have someone to respond to a bathroom alarm for my FALL RISK family member.”

Family member · 2024★★☆☆☆

“My Grandfather was there for 7-8 days and it was a disaster. First they gave him a medicine that he was no longer taking. My Sister found the pill in his bed, glad he didn't need that pill!”

Grandchild of resident · 2023★☆☆☆☆

Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.81hrs

Registered nurses for medical care

Total Nursing

3.66hrs

89%

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

12.1%

16.5%

Jefferson

2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility78.9%

Worse than Avg

Here

78.9%

93.4%

94.3%

Jefferson

84.7%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.3%

Worse than Avg

Here

28.3%

19.4%

Jefferson

16.5%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility9.5%

Worse than Avg

Here

9.5%

3.2%

3.8%

Jefferson

3.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility23.7%

Mixed vs Avgs

Here

23.7%

19.5%

29.6%

Jefferson

18.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility10.4%

Better than Avg

Here

10.4%

14.4%

14.7%

Jefferson

12.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility62.0%

Worse than Avg

Here

62.0%

81.8%

83.9%

Jefferson

73.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility85.0%

Better than Avg

Here

85.0%

79.8%

83.6%

Jefferson

73.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.7%

Jefferson

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Near state avg (3.4)

4 complaint-triggered

Park Terrace Health Campus has faced recurring safety and care issues, with families filing complaints about resident abuse/neglect and quality of care. The facility shows persistent problems with fire safety systems, electrical systems, and medication management across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during your visit.

Jul 19, 2025Routine2 findings

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jul 19, 2025Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 11, 2024Routine11 findings

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0900Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet Health Care Facilities Code mechanical requirements.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jan 11, 2024Complaint3 findings

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 6, 2019Routine3 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Park Terrace Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 72 of 120