Englewood Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise warm, home-like atmosphere. Still worth an in-person visit.
based on 96 Google reviews
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What this means for your family
Englewood's small, community-focused environment is highly praised by many families for its warmth and activities. However, because multiple reviewers have reported serious concerns regarding weekend staffing and hygiene, we strongly recommend visiting during off-hours and asking specifically about their CNA-to-resident ratios during evening and weekend shifts.
Google Reviews
Google Reviews
96 reviews on Google“Englewood Health & Rehabilitation Center receives polarized feedback, with many families praising the small, home-like atmosphere and friendly, compassionate staff. However, significant concerns persist regarding staffing shortages, particularly on weekends and evenings, which some reviewers claim leads to neglect, poor hygiene, and slow response times to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like atmosphere
- Friendly and compassionate nursing staff
- Clean and well-maintained facility
- Proactive administrative communication
Concerns
- Understaffing during weekends and evenings (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 3 reviewers)
- Poor hygiene and failure to assist with toileting/showering (mentioned by 4 reviewers)
- Facility odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 64 residents, how do you ensure consistent attention to personal care needs, such as assistance with showering and toileting, throughout the entire week?
- 2I noticed the staffing rating is currently lower; could you explain how you manage shift coverage during weekends and evenings to ensure residents' call lights are answered promptly?
- 3With a 5-star overall rating but a 4-star health inspection score, what specific steps is the leadership team taking to address the recent deficiency and maintain the high standard of care residents expect?
- 4Many families mention how warm and home-like the environment feels here; what kind of daily activities or social programs do you offer to help residents feel connected and engaged?
- 5How does your nursing team communicate with families regarding medical updates or changes in a resident's condition, especially during the times when administrative staff may not be on-site?
- 6I've read positive feedback about your facility's cleanliness; what is your current protocol for maintaining a fresh and odor-free environment in the resident living areas?
Personalized based on this facility's data
Key Review Excerpts
“The staff have become almost family after me being there for 3yrs everyday. Now with volunteering the resident r awesome. All the ones I’ve been in contact with, I love. This place is a second home for your love ones.”
“My dad was soaked in urine when I arrived and it took almost 20 minutes for an aide answer his call light. The managers seem to let the employees do whatever. They arre very loud and unprofessional”
“I was impressed with the efficient way they ordered my medication that first day. I was impressed with the speedy response of the staff when I pressed the call button (not like other nursing homes).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Englewood Health & Rehabilitation Center has 17 deficiencies across 5 surveys, with families filing 2 complaints regarding resident rights and financial protection. Most issues involve building safety and electrical systems, with recurring problems in fire safety equipment and smoke doors appearing in multiple inspections. All deficiencies show correction dates, though some safety issues have repeated over time.
Aug 16, 2024Routine1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 6, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 20, 2023Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Sep 13, 2022Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Englewood Health & Rehabilitation Center
nonprofit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 20 (Best)
Ownership & Management
Owners
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Riverview Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit englewoodhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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