Majestic Care of Jefferson Pointe
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6)
- High staff turnover (53%)
Bottom 25% in IN · Critically understaffed (RN) · Above average staffing · Worst in MAJESTIC CARE chain · No penalties on record
What this means for your family
While the memory care and rehab units receive high praise for their compassionate staff and specialized care, the facility struggles with significant issues regarding basic hygiene and cleanliness. We strongly recommend an unannounced visit to inspect the cleanliness of the dining and living areas before making a decision.
Google Reviews
Google Reviews
44 reviews on Google“Majestic Care of Jefferson Pointe receives highly polarized feedback, with many reviewers praising the staff's compassion and the facility's recent improvements, while others report severe neglect and hygiene issues. Families should be aware of significant complaints regarding cleanliness, inconsistent care, and communication failures, which contrast sharply with positive reports about the memory care and rehab units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Well-regarded memory care unit
- Effective rehab therapy programs
- Engaging activities and community events
Concerns
- Facility cleanliness and odors (urine/sour milk) (mentioned by 5 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
- Understaffing leading to missed basic care (showers/hygiene) (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the current staffing levels, what specific protocols are in place to ensure that residents receive consistent assistance with daily hygiene and showering?
- 3Some families have mentioned concerns regarding facility cleanliness and odors; could you walk me through your daily housekeeping schedule and how you maintain a fresh environment?
- 4I see that the memory care unit is highly regarded; how do you balance the needs of those residents with the overall facility staffing demands?
- 5Could you share how you are currently working to improve the variety and quality of the dining experience for residents?
- 6When a medical concern arises or a family needs an update, what is the most reliable way to ensure we can reach the nursing staff for a timely response?
Personalized based on this facility's data
Key Review Excerpts
“The memory care unit offers an at-home feel to help accommodate those residents with memory concerns. The staff on the memory care unit go above and beyond to try to make their residents feel as at-home as possible.”
“My Mom has received very good care at Majestic. The staff and director of the memory care unit are very compassionate and attentive to my Mom's needs. I appreciate the good communication with the staff and Jaime the director.”
“I am forever on the phone trying to understand why my aunt has not had a shower in weeks. This is like the 3rd incident of them not giving her a shower.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering investigations, revealing recurring issues with abuse/neglect reporting, medication management, and fire safety systems. The facility shows a pattern of building safety violations appearing across multiple years, including problems with fire alarms, sprinkler systems, and emergency exits. While deficiencies are reportedly corrected, the repeated nature of similar issues suggests ongoing operational challenges families should carefully evaluate.
Mar 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 23, 2026Routine11
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 16, 2025Complaint3
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 10, 2025Routine19
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Majestic Care of Jefferson Pointe
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 33 of 34 (Worst)
Ownership & Management
Owners
Pulaski Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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