Jeanne Jugan Residence
Strong Medicare quality ratings; families often praise warm, compassionate, and friendly staff. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
Jeanne Jugan Residence is highly recommended for families seeking a faith-based, community-oriented environment where residents are actively encouraged to socialize. The facility is consistently praised for its warm and dedicated staff, making it a strong choice for those prioritizing a compassionate, home-like atmosphere.
Google Reviews
Google Reviews
44 reviews on Google“Jeanne Jugan Residence is highly regarded for its warm, faith-based environment and dedicated staff, including the Little Sisters who oversee operations. Visitors and families consistently praise the facility's inviting atmosphere, active community engagement, and the genuine care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and friendly staff
- Active community and volunteer engagement
- Beautiful, well-maintained grounds and chapel
- Strong focus on resident socialization and activity
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the beautiful chapel and grounds, how do you incorporate these spaces into the daily social and spiritual life of the residents?
- 2With your high staffing rating, how do you ensure that the compassionate, one-on-one attention mentioned by families remains consistent throughout the day?
- 3I noticed there have been a few recent state citations; could you walk me through the steps you have taken to address those specific areas and ensure they don't recur?
- 4Since the facility has a smaller capacity of 40 residents, how does this size influence the way you handle medical care and emergency response compared to larger nursing homes?
- 5The community engagement here seems very active; what are some of the most popular volunteer-led activities that residents currently look forward to each week?
- 6How do you maintain such a high level of resident satisfaction and family communication, as reflected in your strong community feedback?
Personalized based on this facility's data
Key Review Excerpts
“The Sisters are amazing. Everyone on the staff is smiling, friendly and goes out of their way to help the residents.”
“They are all very warm and friendly people who care about lot about the people who live there.”
“My grandmother is here and is in excellent care. Thank you!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
8
measures
6
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents who fell and were seriously hurt
Residents on antipsychotic medication
Residents needing more daily help over time
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jeanne Jugan Residence shows a pattern of recurring infection control deficiencies (2020 and 2024) and multiple issues with fire safety systems, medication management, and care quality that appear corrected but keep reoccurring across different surveys. One family filed a complaint in 2024 regarding failure to report suspected abuse or neglect. While all deficiencies have correction dates, the recurring infection control problems suggest ongoing operational challenges that families should discuss during visits.
Mar 21, 2024Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Mar 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 27, 2022Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 6, 2020Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Ownership & Operations
Who Operates This Facility
Jeanne Jugan Residence
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit littlesistersofthepoordelaware.org
Medicare data downloads
Original nursing home datasets
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