Encanto Palms Assisted Living
Limited public data on Encanto Palms Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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What this means for your family
The facility excels in providing compassionate, heart-centered care from dedicated staff members. However, you should specifically verify their protocols for nighttime medication administration and inquire about recent improvements to resident living conditions.
Google Reviews
Google Reviews
14 reviews analyzed“Families may find comfort in the compassionate, long-term staff members who are frequently praised for their heart-centered care and kindness. However, there are serious allegations regarding medication administration and poor living conditions that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Supportive leadership and management
- Positive environment for specialized care needs
Concerns
- Issues with medication administration and 24-hour care availability
- Allegations of poor resident living conditions
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community; how would you describe the leadership style here at Encanto Palms?
- 2Since we are looking for a very supportive environment, could you tell us more about how the staff provides specialized care for residents with unique needs?
- 3What is the specific process for ensuring medications are administered accurately and on schedule every day?
- 4How does the care team handle medical needs or emergencies during the overnight hours when fewer staff members might be present?
- 5Could you walk us through what a typical day of social activities and engagement looks like for the residents?
- 6What steps are taken to ensure the living spaces and resident rooms are kept in top-notch, comfortable condition?
Personalized based on this facility's data
Key Review Excerpts
“This place takes good care of my mother, shes a Huntington patient there and can be extremely difficult to care for, the director Charles has personally helped my father out wuth every aspect of the aftercare.”
“Alesha and Melissa are just outstanding. . . Our family is so grateful to have this service available for a loved one.”
“You are denied medicine at night when they say they give you 24 hour nursing care”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 24, 2026ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00163020 conducted on March 24, 2026.
Feb 4, 2026ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00155994, 00155984, and 00155975 conducted on February 4, 2026.
Dec 22, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00153815 conducted on December 22, 2025.
Nov 26, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00151581 and 00151574 conducted on November 26, 2025.
Oct 23, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00148364 conducted on October 23, 2025.
Aug 5, 2025ComplaintCleanReport
No deficiencies were found during the on-site compliance inspection and investigation of complaints 00138353, 00138351, 00133449, and 00121426 conducted on August 5, 2025.
Mar 4, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00115697, 00115701, 00120872, and 00120873 conducted on March 4, 2025.
Feb 13, 2025ComplaintCleanReport
An on-site investigation of complaint AZ00222837 was conducted on February 13, 2025, and no deficiencies were cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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