Haven of Phoenix
Strong Medicare quality ratings; families often praise attentive and compassionate nursing/cna staff. Still worth an in-person visit.
based on 279 Google reviews
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What this means for your family
While many families report excellent care from specific nurses and therapists, there is a persistent pattern of neglect regarding basic needs and call-light response times. If you choose this facility, ensure you have a clear point of contact in management and visit frequently to monitor your loved one's care, especially during nights and weekends.
Google Reviews
Google Reviews
279 reviews on Google“Haven of Phoenix receives highly polarized feedback, with many residents and families praising the compassionate nursing staff and effective rehabilitation programs. However, there are recurring, serious reports of neglect, including long wait times for call lights, medication errors, and poor communication from management. Families should be aware that while many have positive experiences, there is a consistent pattern of complaints regarding understaffing and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing/CNA staff
- Effective physical and occupational therapy teams
- Clean and well-maintained facility
- Helpful transportation services for appointments
Concerns
- Significant delays in responding to call lights and patient assistance requests (mentioned by 12 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Understaffing leading to neglect of basic needs (hygiene, turning, feeding) (mentioned by 8 reviewers)
- Poor communication from administration and social services (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 170 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and residents' basic needs are met throughout the day?
- 3Can you walk me through your current process for medication administration and how you ensure accuracy and timeliness for each resident?
- 4Given the recent health inspection reports, what specific steps is the facility taking to address those areas and improve your overall quality of care?
- 5Since your therapy team is highly regarded, how do they coordinate with the nursing staff to ensure that physical and occupational progress is maintained during daily care routines?
- 6What does a typical day look like for a resident here, and how do you encourage social engagement among the 114 residents in the community?
Personalized based on this facility's data
Key Review Excerpts
“The nurse stations are far from one another and with the lack of communication at this place, i doubt the sincerity of the people e”
“My mom has left messages for the social worker...no response. The rehab she has been getting is minimal at best”
“I was wheeled into a room with a roommate. I am not sure if they were male or female. Since I am a female, I will give the benefit of the doubt and say they were female.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven of Phoenix has concerning patterns with families filing multiple complaints leading to deficiencies, particularly around resident safety and accident prevention which has been cited repeatedly across surveys. The facility struggles most with maintaining safety standards, care quality, and fire safety systems. While all violations show correction dates, the recurring nature of safety issues and multiple family complaints suggest ongoing challenges with consistent quality care.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 24, 2025Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Jan 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 8, 2023Routine9
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 16, 2025
$12,735
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 3, 2026ComplaintCleanReport
Investigation of Intake #00155856 was conducted on February 3, 2026. No deficiencies were cited. An onsite complaint survey was conducted on February 3, 2026 for the investigation of the intake #00155856. No deficiencies were cited.
Dec 16, 2025Complaint
A complaint investigation was conducted on December 16, 2025 for the investigation of intake #00151918, 00153052, AZ00186966, AZ00184583, AZ00184647, AZ00204714. The following deficiencies were cited:
Based on documentation, staff and resident interviews, and review of the facility policy and procedures, the facility failed to ensure the safety of one resident (#5) by not properly securing the resident and failing to maintain a safe speed during transport. The deficient practice could result in residents being physically injured.
Based on documentation, staff and resident interviews, and review of the facility policy and procedures, the facility failed to ensure the safety of one resident (#5) by not properly securing the resident and failing to maintain a safe speed during transport.Â
Oct 3, 2025ComplaintCleanReport
The investigation of complaint 00146625 was conducted on October 3, 2025. There were no deficiencies cited.
Aug 27, 2025ComplaintCleanReport
The complaint survey was conducted on August 27, 2025 with investigation of complaints AZ00205545, 00141401. No deficiencies were cited.
Aug 8, 2025ComplaintCleanReport
Investigation of intakes # 2573650,0137835,2581765,00138768,2271511,00188219,2271440,00188220,2271441 was conducted on August 8, 2025, through August 8, 2025. No deficiencies were cited.
Jun 24, 2025ComplaintCleanReport
Investigation of intakes # AZ00224901, SF00133788, AZ00184366, AZ00184364, AZ00184297 was conducted on June 24, 2025 through June 24, 2025. No deficiencies were cited.
Jun 12, 2025ComplaintCleanReport
The investigation was conducted 6/12/2025 with investigation of intakes: AZ00221596, AZ00224480, AZ00173706, AZ00173705, AZ00184363, AZ00184362, AZ00201650, AZ00201651. There were no deficiencies cited.
May 13, 2025ComplaintCleanReport
A complaint survey was conducted on May 13, 2025 for the investigation of intake # 00130289. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Haven of Phoenix
for profit
Chain Affiliation
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 20
Ownership & Management
Owners
Seastrand, Jason
Owner
West, Christian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
279 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
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