Loading EveryPlace content…
Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 281 Google reviews
Email Haven of Phoenix to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Haven of Phoenix receives highly polarized feedback, with many residents and families praising the compassionate nursing staff and effective rehabilitation programs. However, there are recurring, serious reports of neglect, including long wait times for call lights, medication errors, and poor communication from management. Families should be aware that while many have positive experiences, there is a consistent pattern of complaints regarding understaffing and responsiveness.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The nurse stations are far from one another and with the lack of communication at this place, i doubt the sincerity of the people e”
“My mom has left messages for the social worker...no response. The rehab she has been getting is minimal at best”
“I was wheeled into a room with a roommate. I am not sure if they were male or female. Since I am a female, I will give the benefit of the doubt and say they were female.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Haven of Phoenix has concerning patterns with families filing multiple complaints leading to deficiencies, particularly around resident safety and accident prevention which has been cited repeatedly across surveys. The facility struggles most with maintaining safety standards, care quality, and fire safety systems. While all violations show correction dates, the recurring nature of safety issues and multiple family complaints suggest ongoing challenges with consistent quality care.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Dec 16, 2025
$8,278
Source: AZ State Licensing Agency
Investigation of Intake #00155856 was conducted on February 3, 2026. No deficiencies were cited. An onsite complaint survey was conducted on February 3, 2026 for the investigation of the intake #00155856. No deficiencies were cited.
A complaint investigation was conducted on December 16, 2025 for the investigation of intake #00151918, 00153052, AZ00186966, AZ00184583, AZ00184647, AZ00204714. The following deficiencies were cited:
Based on documentation, staff and resident interviews, and review of the facility policy and procedures, the facility failed to ensure the safety of one resident (#5) by not properly securing the resident and failing to maintain a safe speed during transport.Â
Based on documentation, staff and resident interviews, and review of the facility policy and procedures, the facility failed to ensure the safety of one resident (#5) by not properly securing the resident and failing to maintain a safe speed during transport. The deficient practice could result in residents being physically injured.
The investigation of complaint 00146625 was conducted on October 3, 2025. There were no deficiencies cited.
The complaint survey was conducted on August 27, 2025 with investigation of complaints AZ00205545, 00141401. No deficiencies were cited.
Investigation of intakes # 2573650,0137835,2581765,00138768,2271511,00188219,2271440,00188220,2271441 was conducted on August 8, 2025, through August 8, 2025. No deficiencies were cited.
Investigation of intakes # AZ00224901, SF00133788, AZ00184366, AZ00184364, AZ00184297 was conducted on June 24, 2025 through June 24, 2025. No deficiencies were cited.
The investigation was conducted 6/12/2025 with investigation of intakes: AZ00221596, AZ00224480, AZ00173706, AZ00173705, AZ00184363, AZ00184362, AZ00201650, AZ00201651. There were no deficiencies cited.
A complaint survey was conducted on May 13, 2025 for the investigation of intake # 00130289. There were no deficiencies cited.
Haven of Phoenix
for profit
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 20
Owners
Seastrand, Jason
Owner
West, Christian
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
281 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.
Constant Care Assisted Living
1.0 miAssisted Living · Phoenix, AZ
Joyce Ridge Civitan House
1.0 miAssisted Living · Phoenix, AZ
A Place All My Own Roma
1.3 miAdult Family Home · Phoenix, AZ
Roma
1.3 miAdult Family Home · Phoenix, AZ
Edgemont Premier Care Living
1.4 miAssisted Living · Phoenix, AZ
Silver Birch of Midtown
1.4 miAssisted Living · Phoenix, AZ