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Nursing HomeMedicaid

Bella Vita Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5125 North 58th Avenue, Glendale, AZ 85301176 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 465 Google reviews

5
4
3
2
1

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What this means for your family

While the therapy department is frequently praised for helping patients regain mobility, the facility faces severe and recurring complaints regarding basic hygiene, staffing levels, and medication management. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the response time of staff to call lights.

Google Reviews

Google Reviews

465 reviews analyzed
Bella Vita Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members for their compassion and attentiveness. However, a significant number of families report serious concerns regarding neglect, poor hygiene, understaffing, and difficulty communicating with the facility. Potential families should be aware of the stark contrast between the positive rehab experiences and the reports of substandard basic care.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0Activities8.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Engaging and energetic activities department
  • Specific staff members noted for individual compassion
  • Helpful and welcoming front desk reception

Concerns

  • Severe understaffing leading to delayed response times for call lights and basic needs (mentioned by 18 reviewers)
  • Poor hygiene and sanitation, including reports of roaches and unclean rooms (mentioned by 9 reviewers)
  • Inadequate communication with families regarding medical status or discharge planning (mentioned by 8 reviewers)
  • Medication management errors or delays (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

2344.72023(64)3.82024(82)2.92025(49)2.82026(12)

Distribution

5
134
4
7
3
2
2
4
1
53
22 reviews posted between Nov 28, 2023Nov 29, 2023 · 22 were 5-star
11 reviews posted between Jan 23, 2024Jan 26, 2024 · 10 were 5-star
11 reviews posted between Nov 7, 2023Nov 10, 2023 · 11 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what is your average response time for call lights, and how do you ensure residents receive timely assistance during peak hours?
  • 2I understand the therapy team is highly regarded here; how do you coordinate their sessions with the nursing staff to ensure residents are well-supported throughout the day?
  • 3Could you walk me through your current protocols for room sanitation and pest control to ensure a clean and comfortable living environment?
  • 4What is your standard process for updating families on a resident's medical status, and who is the primary point of contact if we have questions about care changes?
  • 5I've heard great things about your activities department—could you tell me about the most popular programs and how you encourage residents to participate?
  • 6With medication management being a critical part of daily care, what safety checks do you have in place to ensure medications are administered accurately and on time?

Personalized based on this facility's data


Key Review Excerpts

The staff and administration are compassionate and supportive. The facility itself is immaculate and inviting.

Long-term resident's family · 2025★★★★★

My grandmother left this facility with injuries, starved, dehydrated and nearly dead after only 5 days. The people who work here should be ashamed of how they treat patients.

Memory care family member · 2025☆☆☆☆

The physical and occupational therapy departments were especially impressive, helping my family member make remarkable progress in a relatively short amount of time.

Long-term resident's family · 2025★★★★★
Source: 465 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
33%
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.0%
Worse than Avg
Here
75.0%
US
95.5%
AZ
94.6%
Maricopa
94.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.0%
Worse than Avg
Here
83.0%
US
93.4%
AZ
97.0%
Maricopa
97.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
AZ
4.0%
Maricopa
4.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.4%
AZ
11.2%
Maricopa
10.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.9%
Better than Avg
Here
12.9%
US
19.5%
AZ
20.6%
Maricopa
23.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
14.4%
AZ
10.6%
Maricopa
8.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
81.8%
AZ
91.3%
Maricopa
93.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.0%
Mixed vs Avgs
Here
87.0%
US
79.7%
AZ
87.3%
Maricopa
89.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Above state avg (7.6)
10 complaint-triggered
$12,735 in fines

Bella Vita has ongoing concerns with families filing multiple complaints about resident protection and care quality. The facility shows recurring issues with protecting residents from abuse and neglect, proper notification procedures, and basic care assistance. While all deficiencies have correction dates, the pattern of repeated violations in resident protection and recent serious wound care problems suggest persistent quality challenges that families should carefully evaluate.

Dec 29, 2025Complaint
2
0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0628MinorCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Nov 6, 2025Complaint
1
0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 19, 2025Complaint
2
0660ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Oct 31, 2024Routine
3
0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 31, 2024Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Sep 16, 2024Complaint
1
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Nov 6, 2025

$8,278

State Inspection History

State Inspections

Source: AZ State Licensing Agency

26total
26deficiencies
Mar 31, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Mar 3, 2026Complaint
CleanReport

This complaint survey was conducted on March 3, 2026, with the investigation of complaints: 00158310. No deficiencies were cited.

Dec 9, 2025Other
NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility failed to maintain oxygen cylinders in a code-compliant and safe manner. Failure to maintain oxygen in a safe and orderly environment could result in injury or death of any staff and residents.

NFPA 101 FederalCorrected Feb 3, 2026

Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter under varied conditions, to familiarize staff with conditions under an actual fire, can result in harm to all residents and/or staff during an actual fire or emergency situation.

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, it was determined that the facility failed to provide non-combustible ashtrays in all areas where smoking is permitted, and metal containers with self-closing cover devices into which ashtrays can be emptied. Failure to provide non-combustible ashtrays for the proper disposal of cigarette butts and ashes could result harm to all residents and staff in the area in the event of fire.

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility failed to fill penetrations in five (5) smoke barriers. Failing to seal penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the entire facility, potentially harming all residents and staff in the area in the event of a fire.

748(c)(1), §416.54(c)(1), §418.113(c)(1), §441.184(c)(1), §460.84(c)(1), §482.15(c)(1), §483.73(c)(1), §483.475(c)(1), §484.102(c)(1), §485.68(c)(1), §485.542(c)(1), §485.625(c)(1), §485.727(c)(1), §4403.748(c)(1), 416.54(c)(1), 418.113(c)(1), 441.184(c)(1), 482.15(c)(1), 483.475Corrected Feb 3, 2026

Based on review of the facility Emergency Plan (EP) record review, and staff interview, it was determined the facility failed to develop and maintain an emergency preparedness communication plan that complies with Federal, State and local laws and must include contact information related to staff, entities providing services under arrangement, residents' physicians, next of kin, guardian or custodian, other facilities and volunteers be reviewed and updated at least annually. Failure to have an emergency preparedness communication plan that includes specific information could lead to the harm to all patients and staff.

15(e) Condition for Participation: (e) Emergency and standby power systems. The hospital must implement emergency and standby power systems based on the emergency plan set forth in paragraph (a) of t482.15(e), 483.73(e), 485.625(e) FederalCorrected Feb 3, 2026

Based on a record review and staff interview, it was determined that the facility failed to ensure that its Emergency Preparedness plan included documentation for the emergency and standby power systems. Failure to implement the emergency and standby power systems plan during an emergency could lead to harm of all residents and staff.Â

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility allowed conflicting signage, chevrons pointing in the wrong direction, on an exit sign above a corridor exit door designated as an exit path. Allowing the use of signage with conflicting information could harm all patients and/or staff needing to utilize the exit in the event of a fire or emergency.

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility failed to ensure there were no penetrations in the firewall of a hazard room. Failing to maintain the firewall in a hazardous room could cause harm to the patients and/or staff in the area in the event of a fire due to rapid fire travel.

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility failed to maintain smoke detectors in two locations. Failure to maintain the fire/smoke alarm detectors could cause harm to all staff and residents in the area during an emergency.

NFPA 101 FederalCorrected Feb 3, 2026

Based on observations and interviews, the facility failed to provide automatic sprinkler protection for the attached canopies in three locations around the facility. Failing to provide automatic sprinklers in all areas of the facility could cause harm to all of the residents and/or staff in the area in the event of a fire.

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, it was determined that the facility failed to maintain the sprinkler system, sprinkler heads, and escutcheon plates, which are part of the entire sprinkler frame and assembly, in several areas of the facility. Failing to maintain the sprinkler heads and escutcheon plates could cause harm to the residents by allowing a fire to spread before the temperature is reached to set off the sprinkler head.

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, potentially harming all patients and/or staff in the affected areas.

Oct 1, 2025Complaint
CleanReport

An onsite complaint survey was conducted on October 1, 2025 to investigate complaints # 00145251 and 00145906. There were no deficiencies cited. 

Sep 15, 2025Complaint
CleanReport

An onsite complaint survey was conducted on September 15, 2025 for the investigation of intake #00144438, 00143314, 00143074, AZ00188458, AZ00188380, AZ00183906, AZ00183898. There were no deficiencies cited.

Jul 17, 2025Complaint
CleanReport

An onsite complaint survey was conducted on July 17, 2025 for the investigation of intake #00135323, 00135292, 00136002, 00136608. There were no deficiencies cited. 

Apr 30, 2025Complaint
CleanReport

The complaint survey was conducted on April 30, 2025, with the investigation of intake #: 00127156 and AZ00224328. There were no deficiencies cited.

Mar 19, 2025Complaint

A complaint survey was conducted on March 19, 2025 for the investigation of intake #00121230. The following deficiencies were cited:

An administrator shall ensure that: R9-10-408.A.2. Documentation of a resident&#39;s transfer or discharge includes: R9-10-408.A.2.c. A 30-day written notice except: R9-10-408.A.2.c.i. In an emeR9-10-408.A.2.c.i.Corrected May 9, 2025

Violation cited

An administrator shall ensure that: R9-10-403.C.2. Policies and procedures for physical health services and behavioral health services are established, documented, and implemented to protect the heaR9-10-403.C.2.a.Corrected May 9, 2025

Violation cited

15(c)(3) Notice before transfer. Before a facility transfers or discharges a resident, the facility must- (i) Notify the resident and the resident&#39;s representative(s) of the transfer or dischargeNotice Requirements Before Transfer/Discharge - 0623 FederalCorrected May 9, 2025

Violation cited

21(c)(1) Discharge Planning Process The facility must develop and implement an effective discharge planning process that focuses on the resident&#39;s discharge goals, the preparation of residents to Discharge Planning Process - 0660 FederalCorrected May 9, 2025

Violation cited

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bella Vita Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 188 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Haney, DougManaging Control - Governing BodySrivastava, VineeManaging Control - Governing BodyJones, ChristineOfficer / DirectorBurnam, SoonOfficer / DirectorHaney, DougManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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