Bella Vita Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 465 Google reviews
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What this means for your family
While the therapy department is frequently praised for helping patients regain mobility, the facility faces severe and recurring complaints regarding basic hygiene, staffing levels, and medication management. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the response time of staff to call lights.
Google Reviews
Google Reviews
465 reviews analyzed“Bella Vita Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members for their compassion and attentiveness. However, a significant number of families report serious concerns regarding neglect, poor hygiene, understaffing, and difficulty communicating with the facility. Potential families should be aware of the stark contrast between the positive rehab experiences and the reports of substandard basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Engaging and energetic activities department
- Specific staff members noted for individual compassion
- Helpful and welcoming front desk reception
Concerns
- Severe understaffing leading to delayed response times for call lights and basic needs (mentioned by 18 reviewers)
- Poor hygiene and sanitation, including reports of roaches and unclean rooms (mentioned by 9 reviewers)
- Inadequate communication with families regarding medical status or discharge planning (mentioned by 8 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your average response time for call lights, and how do you ensure residents receive timely assistance during peak hours?
- 2I understand the therapy team is highly regarded here; how do you coordinate their sessions with the nursing staff to ensure residents are well-supported throughout the day?
- 3Could you walk me through your current protocols for room sanitation and pest control to ensure a clean and comfortable living environment?
- 4What is your standard process for updating families on a resident's medical status, and who is the primary point of contact if we have questions about care changes?
- 5I've heard great things about your activities department—could you tell me about the most popular programs and how you encourage residents to participate?
- 6With medication management being a critical part of daily care, what safety checks do you have in place to ensure medications are administered accurately and on time?
Personalized based on this facility's data
Key Review Excerpts
“The staff and administration are compassionate and supportive. The facility itself is immaculate and inviting.”
“My grandmother left this facility with injuries, starved, dehydrated and nearly dead after only 5 days. The people who work here should be ashamed of how they treat patients.”
“The physical and occupational therapy departments were especially impressive, helping my family member make remarkable progress in a relatively short amount of time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bella Vita has ongoing concerns with families filing multiple complaints about resident protection and care quality. The facility shows recurring issues with protecting residents from abuse and neglect, proper notification procedures, and basic care assistance. While all deficiencies have correction dates, the pattern of repeated violations in resident protection and recent serious wound care problems suggest persistent quality challenges that families should carefully evaluate.
Dec 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 19, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Oct 31, 2024Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 31, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Sep 16, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Nov 6, 2025
$8,278
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 31, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Mar 3, 2026ComplaintCleanReport
This complaint survey was conducted on March 3, 2026, with the investigation of complaints: 00158310. No deficiencies were cited.
Dec 9, 2025Other12Report
Based on observation, the facility failed to maintain oxygen cylinders in a code-compliant and safe manner. Failure to maintain oxygen in a safe and orderly environment could result in injury or death of any staff and residents.
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter under varied conditions, to familiarize staff with conditions under an actual fire, can result in harm to all residents and/or staff during an actual fire or emergency situation.
Based on observation, it was determined that the facility failed to provide non-combustible ashtrays in all areas where smoking is permitted, and metal containers with self-closing cover devices into which ashtrays can be emptied. Failure to provide non-combustible ashtrays for the proper disposal of cigarette butts and ashes could result harm to all residents and staff in the area in the event of fire.
Based on observation, the facility failed to fill penetrations in five (5) smoke barriers. Failing to seal penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the entire facility, potentially harming all residents and staff in the area in the event of a fire.
Based on review of the facility Emergency Plan (EP) record review, and staff interview, it was determined the facility failed to develop and maintain an emergency preparedness communication plan that complies with Federal, State and local laws and must include contact information related to staff, entities providing services under arrangement, residents' physicians, next of kin, guardian or custodian, other facilities and volunteers be reviewed and updated at least annually. Failure to have an emergency preparedness communication plan that includes specific information could lead to the harm to all patients and staff.
Based on a record review and staff interview, it was determined that the facility failed to ensure that its Emergency Preparedness plan included documentation for the emergency and standby power systems. Failure to implement the emergency and standby power systems plan during an emergency could lead to harm of all residents and staff.Â
Based on observation, the facility allowed conflicting signage, chevrons pointing in the wrong direction, on an exit sign above a corridor exit door designated as an exit path. Allowing the use of signage with conflicting information could harm all patients and/or staff needing to utilize the exit in the event of a fire or emergency.
Based on observation, the facility failed to ensure there were no penetrations in the firewall of a hazard room. Failing to maintain the firewall in a hazardous room could cause harm to the patients and/or staff in the area in the event of a fire due to rapid fire travel.
Based on observation, the facility failed to maintain smoke detectors in two locations. Failure to maintain the fire/smoke alarm detectors could cause harm to all staff and residents in the area during an emergency.
Based on observations and interviews, the facility failed to provide automatic sprinkler protection for the attached canopies in three locations around the facility. Failing to provide automatic sprinklers in all areas of the facility could cause harm to all of the residents and/or staff in the area in the event of a fire.
Based on observation, it was determined that the facility failed to maintain the sprinkler system, sprinkler heads, and escutcheon plates, which are part of the entire sprinkler frame and assembly, in several areas of the facility. Failing to maintain the sprinkler heads and escutcheon plates could cause harm to the residents by allowing a fire to spread before the temperature is reached to set off the sprinkler head.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, potentially harming all patients and/or staff in the affected areas.
Oct 1, 2025ComplaintCleanReport
An onsite complaint survey was conducted on October 1, 2025 to investigate complaints # 00145251 and 00145906. There were no deficiencies cited.
Sep 15, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 15, 2025 for the investigation of intake #00144438, 00143314, 00143074, AZ00188458, AZ00188380, AZ00183906, AZ00183898. There were no deficiencies cited.
Jul 17, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 17, 2025 for the investigation of intake #00135323, 00135292, 00136002, 00136608. There were no deficiencies cited.
Apr 30, 2025ComplaintCleanReport
The complaint survey was conducted on April 30, 2025, with the investigation of intake #: 00127156 and AZ00224328. There were no deficiencies cited.
Mar 19, 2025Complaint
A complaint survey was conducted on March 19, 2025 for the investigation of intake #00121230. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Ownership & Operations
Who Operates This Facility
Bella Vita Health and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 188 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
465 reviews from families & visitors
Official Website
Visit bellavitarehab.com
Medicare data downloads
Original nursing home datasets
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