Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 482 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Bella Vita Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members for their compassion and attentiveness. However, a significant number of families report serious concerns regarding neglect, poor hygiene, understaffing, and difficulty communicating with the facility. Potential families should be aware of the stark contrast between the positive rehab experiences and the reports of substandard basic care.
Quality Themes
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Distribution · 225 analyzed
This facility actively engages with reviewer feedback.
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Key Review Excerpts
“The staff and administration are compassionate and supportive. The facility itself is immaculate and inviting.”
“My grandmother left this facility with injuries, starved, dehydrated and nearly dead after only 5 days. The people who work here should be ashamed of how they treat patients.”
“The physical and occupational therapy departments were especially impressive, helping my family member make remarkable progress in a relatively short amount of time.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Bella Vita has ongoing concerns with families filing multiple complaints about resident protection and care quality. The facility shows recurring issues with protecting residents from abuse and neglect, proper notification procedures, and basic care assistance. While all deficiencies have correction dates, the pattern of repeated violations in resident protection and recent serious wound care problems suggest persistent quality challenges that families should carefully evaluate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Nov 6, 2025
$8,278
Source: AZ State Licensing Agency
No deficiencies are reported in this inspection record.
This complaint survey was conducted on March 3, 2026, with the investigation of complaints: 00158310. No deficiencies were cited.
Based on observation, the facility failed to maintain smoke detectors in two locations. Failure to maintain the fire/smoke alarm detectors could cause harm to all staff and residents in the area during an emergency.
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter under varied conditions, to familiarize staff with conditions under an actual fire, can result in harm to all residents and/or staff during an actual fire or emergency situation.
Based on review of the facility Emergency Plan (EP) record review, and staff interview, it was determined the facility failed to develop and maintain an emergency preparedness communication plan that complies with Federal, State and local laws and must include contact information related to staff, entities providing services under arrangement, residents' physicians, next of kin, guardian or custodian, other facilities and volunteers be reviewed and updated at least annually. Failure to have an emergency preparedness communication plan that includes specific information could lead to the harm to all patients and staff.
Based on observation, it was determined that the facility failed to maintain the sprinkler system, sprinkler heads, and escutcheon plates, which are part of the entire sprinkler frame and assembly, in several areas of the facility. Failing to maintain the sprinkler heads and escutcheon plates could cause harm to the residents by allowing a fire to spread before the temperature is reached to set off the sprinkler head.
Based on observation, the facility failed to ensure there were no penetrations in the firewall of a hazard room. Failing to maintain the firewall in a hazardous room could cause harm to the patients and/or staff in the area in the event of a fire due to rapid fire travel.
Based on observation, the facility failed to fill penetrations in five (5) smoke barriers. Failing to seal penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the entire facility, potentially harming all residents and staff in the area in the event of a fire.
Based on observation, it was determined that the facility failed to provide non-combustible ashtrays in all areas where smoking is permitted, and metal containers with self-closing cover devices into which ashtrays can be emptied. Failure to provide non-combustible ashtrays for the proper disposal of cigarette butts and ashes could result harm to all residents and staff in the area in the event of fire.
Based on observations and interviews, the facility failed to provide automatic sprinkler protection for the attached canopies in three locations around the facility. Failing to provide automatic sprinklers in all areas of the facility could cause harm to all of the residents and/or staff in the area in the event of a fire.
Based on a record review and staff interview, it was determined that the facility failed to ensure that its Emergency Preparedness plan included documentation for the emergency and standby power systems. Failure to implement the emergency and standby power systems plan during an emergency could lead to harm of all residents and staff.Â
Based on observation, the facility allowed conflicting signage, chevrons pointing in the wrong direction, on an exit sign above a corridor exit door designated as an exit path. Allowing the use of signage with conflicting information could harm all patients and/or staff needing to utilize the exit in the event of a fire or emergency.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, potentially harming all patients and/or staff in the affected areas.
Based on observation, the facility failed to maintain oxygen cylinders in a code-compliant and safe manner. Failure to maintain oxygen in a safe and orderly environment could result in injury or death of any staff and residents.
An onsite complaint survey was conducted on October 1, 2025 to investigate complaints # 00145251 and 00145906. There were no deficiencies cited.
An onsite complaint survey was conducted on September 15, 2025 for the investigation of intake #00144438, 00143314, 00143074, AZ00188458, AZ00188380, AZ00183906, AZ00183898. There were no deficiencies cited.
An onsite complaint survey was conducted on July 17, 2025 for the investigation of intake #00135323, 00135292, 00136002, 00136608. There were no deficiencies cited.
The complaint survey was conducted on April 30, 2025, with the investigation of intake #: 00127156 and AZ00224328. There were no deficiencies cited.
A complaint survey was conducted on March 19, 2025 for the investigation of intake #00121230. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Bella Vita Health and Rehabilitation Center
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 188 of 328
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Official Medicare quality ratings, inspections & staffing data
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Google Reviews
482 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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