Emerald Coast Center
Strong Medicare quality ratings; families often praise helpful and efficient admissions team. Still worth an in-person visit.
based on 78 Google reviews

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What this means for your family
This facility has a very strong and helpful admissions team, which makes the initial transition process smooth. However, due to recurring reports of inconsistent medical care and hygiene, we strongly advise that you visit daily to monitor your loved one's condition and ensure their specific nursing needs are being met.
Google Reviews
Google Reviews
78 reviews on Google“Emerald Coast Center receives highly polarized feedback, with many families praising the admissions team and specific staff members for their kindness, while others report severe concerns regarding medical neglect and poor hygiene. While some reviewers describe a welcoming and active environment, multiple critical reports highlight significant failures in basic nursing care, wound management, and responsiveness. Families considering this facility should be aware of these inconsistent experiences and perform thorough due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and efficient admissions team
- Compassionate and attentive nursing staff
- Engaging activities and recreation
- Clean and welcoming environment
Concerns
- Neglect and poor quality of medical care (mentioned by 5 reviewers)
- Unsanitary conditions and poor hygiene (mentioned by 3 reviewers)
- Inattentive or rude staff behavior (mentioned by 4 reviewers)
- Poor quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a key focus for your residents, could you walk us through your specific process for ensuring accuracy and timely delivery of prescriptions?
- 2I noticed your activities program is highly praised; could you share some examples of how you tailor these recreation options to keep residents engaged throughout the week?
- 3With a 3-star staffing rating, how does your leadership team ensure that your nursing staff remains attentive and responsive to the individual needs of all 120 residents?
- 4We have read some mixed feedback regarding dining experiences; what steps are you currently taking to improve the quality and variety of the meals served in the dining room?
- 5Could you explain your protocols for maintaining room cleanliness and hygiene standards to ensure a consistently sanitary environment for all residents?
- 6How do you handle communication with families if a resident experiences a change in their medical condition or requires urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The Cna's come so quick and are always there to help. They all go above and beyond and again its cause they truly care.”
“My father left this facility with pneumonia after receiving poor trach care and a serious bedsore on his upper buttock. If your family member is sent to this facility, visit them everyday to make sure they receive the care they deserve.”
“She is treated with respect, humility, grace and care by a staff that I consider my extended family. It is a blessing that I never ever have to worry about my mothers care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to deficiencies regarding improper resident transfers and discharge procedures. Emerald Coast Center shows recurring issues across resident rights, care planning, and fire safety systems spanning multiple surveys, though the facility has corrected all identified problems. The pattern of repeated deficiencies in similar areas across different inspection periods suggests ongoing challenges with maintaining consistent compliance standards.
Sep 25, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 18, 2024Routine10
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Apr 26, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Apr 13, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Federal Penalties
Fine
Apr 26, 2024
$8,557
Fine
Apr 26, 2024
$8,557
Ownership & Operations
Who Operates This Facility
Emerald Coast Center
for profit
Chain Affiliation
Hearthstone Senior Communities
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Hearthstone Senior Communities, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit emeraldcoasthealthandrehab.com
Medicare data downloads
Original nursing home datasets
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