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Nursing HomeMedicaid

Emerald Coast Center

Strong Medicare quality ratings; families often praise helpful and efficient admissions team. Still worth an in-person visit.

114 Third Street Se, Fort Walton Beach, FL 32548120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 78 Google reviews

5
4
3
2
1
Emerald Coast Center Nursing Home in Fort Walton Beach, FL — Street View
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What this means for your family

This facility has a very strong and helpful admissions team, which makes the initial transition process smooth. However, due to recurring reports of inconsistent medical care and hygiene, we strongly advise that you visit daily to monitor your loved one's condition and ensure their specific nursing needs are being met.

Google Reviews

Google Reviews

78 reviews on Google
Emerald Coast Center receives highly polarized feedback, with many families praising the admissions team and specific staff members for their kindness, while others report severe concerns regarding medical neglect and poor hygiene. While some reviewers describe a welcoming and active environment, multiple critical reports highlight significant failures in basic nursing care, wound management, and responsiveness. Families considering this facility should be aware of these inconsistent experiences and perform thorough due diligence.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities9.0Meds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Helpful and efficient admissions team
  • Compassionate and attentive nursing staff
  • Engaging activities and recreation
  • Clean and welcoming environment

Concerns

  • Neglect and poor quality of medical care (mentioned by 5 reviewers)
  • Unsanitary conditions and poor hygiene (mentioned by 3 reviewers)
  • Inattentive or rude staff behavior (mentioned by 4 reviewers)
  • Poor quality of food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(1)'22(2)'24(6)'26(14)

Distribution · 67 analyzed

5
51
4
2
3
2
2
2
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that medication management is a key focus for your residents, could you walk us through your specific process for ensuring accuracy and timely delivery of prescriptions?
  • 2I noticed your activities program is highly praised; could you share some examples of how you tailor these recreation options to keep residents engaged throughout the week?
  • 3With a 3-star staffing rating, how does your leadership team ensure that your nursing staff remains attentive and responsive to the individual needs of all 120 residents?
  • 4We have read some mixed feedback regarding dining experiences; what steps are you currently taking to improve the quality and variety of the meals served in the dining room?
  • 5Could you explain your protocols for maintaining room cleanliness and hygiene standards to ensure a consistently sanitary environment for all residents?
  • 6How do you handle communication with families if a resident experiences a change in their medical condition or requires urgent care?

Personalized based on this facility's data


Key Review Excerpts

The Cna's come so quick and are always there to help. They all go above and beyond and again its cause they truly care.

Rehab patient · 2024★★★★★

My father left this facility with pneumonia after receiving poor trach care and a serious bedsore on his upper buttock. If your family member is sent to this facility, visit them everyday to make sure they receive the care they deserve.

Long-term resident's family · 2016★★☆☆☆

She is treated with respect, humility, grace and care by a staff that I consider my extended family. It is a blessing that I never ever have to worry about my mothers care.

Long-term resident's family · 2023★★★★★
Source: 78 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
19.4%
FL
11.5%
Okaloosa
12.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
FL
10.6%
Okaloosa
12.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Mixed vs Avgs
Here
4.6%
US
12.1%
FL
4.1%
Okaloosa
10.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.5%
FL
15.0%
Okaloosa
13.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Mixed vs Avgs
Here
99.7%
US
93.4%
FL
98.1%
Okaloosa
100.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
14.4%
FL
9.1%
Okaloosa
8.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.7%
Mixed vs Avgs
Here
98.7%
US
79.8%
FL
94.7%
Okaloosa
99.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
FL
94.8%
Okaloosa
99.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
FL
1.5%
Okaloosa
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Well below state avg (7.3)
2 complaint-triggered
$17,114 in fines

Families filed complaints leading to deficiencies regarding improper resident transfers and discharge procedures. Emerald Coast Center shows recurring issues across resident rights, care planning, and fire safety systems spanning multiple surveys, though the facility has corrected all identified problems. The pattern of repeated deficiencies in similar areas across different inspection periods suggests ongoing challenges with maintaining consistent compliance standards.

Sep 25, 2025Routine
6
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jul 18, 2024Routine
10
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Apr 26, 2024Complaint
2
0622Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Apr 13, 2023Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0025Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0371Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0644Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Federal Penalties

Fine

Apr 26, 2024

$8,557

Fine

Apr 26, 2024

$8,557

Ownership & Operations

Who Operates This Facility

Owner / Operator

Emerald Coast Center

Organization Type

for profit

Chain Affiliation

Chain Name

Hearthstone Senior Communities

Chain Size

8 facilities nationwide

Chain avg rating: 2.0/5 · Rank 1 of 7 (Best)

Ownership & Management

Owners

Hearthstone Senior Communities, INC.

Owner (parent company) · Organization

100%

Key personnel

Garner, AlvinOfficer / DirectorJaffe, HowardOfficer / DirectorRombold, LoriOfficer / DirectorWyatt, BrianOfficer / DirectorConsulting Support Services, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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