Westwood Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise kind and attentive nursing staff. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
While many families report that the nursing staff is compassionate and attentive, there are recurring concerns regarding the aging building and inconsistent responsiveness to call buttons. We recommend touring the specific wing where your loved one would reside and asking management directly about their current pest control and facility maintenance schedule.
Google Reviews
Google Reviews
41 reviews on Google“Westwood Nursing and Rehabilitation Center receives polarized feedback, with many families praising the nursing staff for their kindness and attentiveness. However, significant concerns have been raised regarding the aging physical infrastructure, including reports of pest issues and inadequate equipment, as well as inconsistent responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Welcoming and helpful administrative team
- Positive atmosphere during family visits
- Effective rehabilitation services
Concerns
- Poor facility maintenance and pest issues (mentioned by 2 reviewers)
- Inadequate response to call buttons and patient needs (mentioned by 2 reviewers)
- Dietary restrictions not being followed (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star health inspection rating, what specific protocols do you have in place to maintain that standard of care regarding facility upkeep and pest control?
- 2I noticed some feedback regarding the dining experience; could you walk me through how the kitchen team ensures that specific dietary restrictions and preferences are accurately followed for each resident?
- 3With a 4-star staffing rating, how does your team prioritize and manage response times when a resident uses their call button?
- 4What kind of daily social activities or engagement programs do you offer to help residents feel connected and active within the community?
- 5How does your nursing team coordinate with families when there is a change in a resident's health status or an urgent medical need?
- 6Since your administrative team is highly regarded for being welcoming, what is the best way for families to stay involved and communicate with staff after their loved one has moved in?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Westwood is amazing. They have always treated my mother with kindness and dignity. Loved ones are definitely looked upon as if they are family.”
“I don't have any issues with staff but the facility needs to be torn down and rebuilt completely. The employees are only as good as the tools and equipment they are given. Roaches!!!”
“The staff are the best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 6 deficiencies across 2 surveys with no complaint-triggered issues, indicating a moderate compliance record. The most recent deficiency in 2025 involved care planning, while earlier issues in 2022 focused on resident safety, fire protection systems, and electrical safety. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems.
Apr 25, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 21, 2022Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
Westwood Nursing and Rehabilitation Center
for profit
Chain Affiliation
Maximus Healthcare Group
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 2 of 11 (Best)
Ownership & Management
Owners
Westwood Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit westwoodnursingrehab.com
Medicare data downloads
Original nursing home datasets
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