Embassy of Park Avenue
Strong Medicare quality ratings; families often praise effective short-term rehabilitation therapy. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
This facility shows strong results for short-term rehabilitation, but families should be cautious regarding long-term care. We strongly recommend visiting during meal times to observe food quality and speaking directly with current residents or their families about their daily experience, as recent reports of unprofessional staff conduct and poor dining services are concerning.
Google Reviews
Google Reviews
35 reviews on Google“Embassy of Park Avenue receives highly polarized feedback, with recent reviews highlighting a stark divide between successful short-term rehabilitation experiences and significant concerns regarding long-term care quality. While many praise the therapy gym and staff attentiveness for rehab patients, multiple families and residents report serious issues with food quality, inconsistent staffing, and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation therapy
- Clean and well-maintained facility environment
- Compassionate and communicative nursing staff
- Successful transitions for patients returning home
Concerns
- Poor food quality (cold, unappealing, late) (mentioned by 3 reviewers)
- Unprofessional staff behavior and conduct (mentioned by 3 reviewers)
- Inconsistent or poor communication regarding medical care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some great feedback regarding successful transitions for patients returning home; how do you specifically support residents during that initial move-in period?
- 2Since many families value clear updates, what is your preferred method for keeping us informed about any changes in our loved one's daily medical care?
- 3Could you tell me a bit about the dining experience, specifically how you ensure meals are served at the right temperature and on schedule?
- 4What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
- 5How do you approach staff training to ensure that every interaction between the team and residents is professional and compassionate?
- 6What kind of daily activities or social outings do you have planned to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Gym is incredible! As soon as you walk into Embassy at Park Avenue it's evident that their team all want your rehabilitation to be successful.”
“I’ve been a resident here for about a month and I never want to leave. I truly feel so cared for. All of the employees are patient, they care, and they answer any questions I have no matter what it is.”
“Some staff are very caring.....many do bare minimum. My and many residen̈ts concers is the food. Food is one of few things left these people have to look forward to. Its often late, cold and unappealing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against this facility resulting in 8 deficiencies, with recurring issues in resident rights, food service, and safety equipment maintenance. The facility has shown a pattern of problems across multiple areas including failure to properly notify families of resident incidents, food temperature and sanitation issues, and equipment safety concerns. While most deficiencies show correction dates, one care planning issue from 2023 remains without a correction plan, indicating potential ongoing problems with addressing resident needs promptly.
Feb 23, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 11, 2025Routine3
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 11, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nov 22, 2024Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Environmental Deficiencies
Keep all essential equipment working safely.
Jul 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2023Routine7
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Embassy of Park Avenue
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 37 (Best)
Ownership & Management
Owners
Embassy Pa Tenant 2 Holdings LLC
Owner · Organization
Embassy Healthcare Holdings INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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