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Nursing HomeMedicaid Investigative

Crawford Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

20881 State Highway 198, Saegertown, PA 16433157 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 28 Google reviews

5
4
3
2
1
Crawford Care Center Nursing Home in Saegertown, PA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (10 vs median 8.0)
  • High staff turnover (70%)
  • High RN turnover (79%)

Bottom 25% in PA · Below recommended RN staffing · Worst in ABRAHAM SMILOW chain · $158,696 in fines

Source: Medicare data

What this means for your family

This facility has seen a notable improvement in leadership and resident engagement over the last year, making it a strong contender for memory care. However, families should be aware that communication from administration can be inconsistent; we recommend establishing a clear point of contact and a communication schedule early on, especially if you are managing care from out of state.

Google Reviews

Google Reviews

28 reviews on Google
Crawford Care Center receives polarized feedback, with many recent reviewers praising the facility's recent leadership turnaround, active social calendar, and dedicated memory care staff. However, some families report significant concerns regarding poor communication from administration, difficulty reaching staff on weekends, and isolated incidents of missing personal belongings.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0Activities9.0MedsN/AMemory9.0Comms3.0ValueN/A

Strengths

  • Dedicated and caring nursing staff
  • Robust and engaging activity programs
  • Well-maintained, clean facility environment
  • Effective memory care unit

Concerns

  • Lack of administrative communication and difficulty reaching staff on weekends (mentioned by 2 reviewers)
  • Theft or loss of resident personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02020(1)2.02021(1)5.02023(1)4.02024(4)4.22025(17)4.52026(4)

Distribution · 29 analyzed

5
22
4
1
3
1
2
1
1
4
12 reviews posted between Aug 28, 2025Aug 29, 2025 · 9 were 5-star

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I've heard wonderful things about your activity programs; could you tell us more about what a typical day looks like for residents here?
  • 2Since we want to ensure we stay connected, what is the best way for us to reach the administrative team or nursing staff if we have questions over the weekend?
  • 3How does the facility handle the management and tracking of residents' personal belongings to ensure everything stays safe and accounted for?
  • 4With the recent health inspections, what specific steps is the facility taking to address the identified deficiencies and improve care standards?
  • 5How do you manage medical emergencies or changes in health status during the night or on weekends when the main office might be closed?
  • 6We've seen some lovely comments about how clean and well-maintained the building is; how does the staff manage daily upkeep and cleanliness?

Personalized based on this facility's data


Key Review Excerpts

Our family was very pleased with the care my dad received at Crawford County Care Center. He was a patient in Memory Garden for about seven months and was treated very, very well.

Memory care family member · 2025★★★★★

Such an amazing turnaround this facility has gone through over the last 12+ months. Leadership cares and invest into ensuring the residents are cared for at consistent high level.

Family member · 2025★★★★★

If your loved one has no issues and you live in the area it is an acceptable choice. However, if issues arise & you live out of state, you may be quite frustrated with the near-total lack of communication.

Family member · 2026★★★☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
50%
Registered nurses for medical care
Total Nursing
3.21hrs
78%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
79%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility71.8%
Worse than Avg
Here
71.8%
US
93.4%
PA
87.1%
Crawford
92.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.5%
Worse than Avg
Here
75.5%
US
95.5%
PA
93.5%
Crawford
97.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
14.4%
PA
17.5%
Crawford
15.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility37.2%
Worse than Avg
Here
37.2%
US
19.5%
PA
19.9%
Crawford
25.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.7%
Worse than Avg
Here
29.7%
US
15.5%
PA
17.7%
Crawford
19.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
15.3%
PA
18.4%
Crawford
15.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
79.8%
PA
68.7%
Crawford
74.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
81.8%
PA
69.2%
Crawford
79.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.9%
Worse than Avg
Here
4.9%
US
1.6%
PA
1.4%
Crawford
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (10.1)
15 complaint-triggered
$158,696 in fines

Crawford Care Center has faced significant oversight concerns, with families filing multiple complaints that triggered federal inspections. The facility shows recurring problems with care planning, medication management, and dietary services, with the same issues appearing repeatedly across surveys from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing quality challenges that families should carefully consider.

Apr 30, 2026Complaint
1
0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Apr 17, 2025Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Jan 6, 2025Complaint
4
0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0568Minimal · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Aug 14, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 2, 2024Complaint
4
0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

May 3, 2024Routine
17
0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

Aug 2, 2024

$151,253

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crawford Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Abraham Smilow

Chain Size

7 facilities nationwide

Chain avg rating: 1.4/5 · Rank 6 of 7 (Worst)

Ownership & Management

Owners

Crawford Care Center Opco LLC

Owner · Organization

100%

Smilow, Abraham

Owner (parent company)

95%

Key personnel

Park, DonaldManaging Control - Governing BodySmilow, AbrahamManaging Control - Governing BodySmilow, AbrahamOfficer / DirectorPark, DonaldManagerRohrbach, CharlesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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