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Elm Wood Center at Claremont

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

290 Hanover Street, Claremont, NH 0374368 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 53 Google reviews

5
4
3
2
1
Elm Wood Center at Claremont Nursing Home in Claremont, NH — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (7 vs median 3.0)
  • High staff turnover (55%)

Below average in NH · Meets national RN staffing standard · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its rehabilitation therapy, making it a strong candidate for short-term recovery. However, families should be aware of recurring reports regarding slow response times and inconsistent personal care. We strongly recommend conducting an unannounced visit during a weekend or evening to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

53 reviews on Google
Elm Wood Center at Claremont receives high praise for its rehabilitation services, with many former patients highlighting the effectiveness of the physical and occupational therapy teams in preparing them for a safe return home. However, the facility faces significant criticism regarding basic care standards, including reports of poor hygiene, inconsistent assistance with personal care like showers, and slow response times to call bells. While many reviewers describe the staff as friendly and professional, others express serious concerns about understaffing and the quality of the food.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean6.0Activities8.0Meds2.0MemoryN/AComms8.0ValueN/A

Strengths

  • Highly effective rehab and therapy team
  • Friendly and professional nursing staff
  • Strong focus on discharge planning and home readiness
  • Clean and well-maintained facility environment

Concerns

  • Slow response times to call bells and urgent alerts (mentioned by 2 reviewers)
  • Inconsistent personal hygiene and bathing schedules (mentioned by 2 reviewers)
  • Poor food quality and nutritional management (mentioned by 2 reviewers)
  • Staff burnout and perceived lack of support (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.3'19(7)3.04.3'21(3)4.24.2'23(11)4.73.7'25(10)4.1'26(9)

Distribution · 53 analyzed

5
34
4
8
3
2
2
1
1
8

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your rehab and therapy team; could you tell us more about how they work with residents to prepare for a successful transition back home?
  • 2How does the nursing team manage call bells and urgent requests during the night shifts to ensure everyone is attended to promptly?
  • 3What specific steps are in place to ensure that medication management is consistent and error-free for every resident?
  • 4Could you describe the daily dining experience, specifically how you ensure nutritional needs are met and how much input residents have in their meal options?
  • 5How do you ensure that personal hygiene and bathing schedules are personalized and consistently maintained for each resident?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The theraoy staff is very good and helped me prepare for home by doing a home eval, so my family knew what to fix to have a safe discharge home.

Rehab patient · 2022★★★★

Most of the people working there are great, but the facilities and food, well I really can’t say on this review, but the food is horrendous and they need a new cook. My father lost 22 pounds in 5 weeks and only had two showers.

Long-term resident's family · 2023☆☆☆☆

It was nice to see my grandmother other than the urgent alert going off on a room n it took a long time for them to come check

Long-term resident's family · 2025☆☆☆☆
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.25hrs
79%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

3

measures

Mixed Results

6

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.4%
NH
26.3%
Sullivan
20.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
15.5%
NH
17.8%
Sullivan
19.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
15.3%
NH
18.7%
Sullivan
19.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.6%
Better than Avg
Here
18.6%
US
19.5%
NH
19.1%
Sullivan
25.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.5%
Mixed vs Avgs
Here
15.5%
US
14.4%
NH
21.8%
Sullivan
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
95.5%
NH
98.0%
Sullivan
93.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility66.7%
Worse than Avg
Here
66.7%
US
81.8%
NH
86.5%
Sullivan
70.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility68.1%
Worse than Avg
Here
68.1%
US
79.8%
NH
83.0%
Sullivan
68.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NH
1.4%
Sullivan
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well above state avg (4.0)
1 complaint-triggered

Elm Wood Center at Claremont has 41 deficiencies across 4 surveys, including one complaint-triggered case involving resident abuse protection that has been corrected. The facility shows recurring issues with medication management, fire safety systems, and resident rights, with problems appearing consistently across multiple surveys from 2023-2025. While the facility corrects identified issues, the pattern of repeated deficiencies in core care areas warrants careful consideration during your visit.

Sep 11, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 1, 2025Routine
12
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0913Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure operating rooms are properly protected and written records are maintained and available for inspection.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 13, 2024Routine
11
0685Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0725Potential for harm · PatternResolved (past non-compliance)

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

May 2, 2023Routine
17
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0636Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0908Minimal · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Elm Wood Center at Claremont

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 88 of 188

Ownership & Management

Owners

Genesis Omg Operations LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorGenesis Healthcare LLCManagerDjalayer, KasraManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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