Sullivan County Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (53%)
Bottom 25% in NH · $16,153 in fines · Very few deficiencies
What this means for your family
While one reviewer speaks highly of the staff's compassionate approach, the most recent feedback highlights a serious breakdown in communication during end-of-life transitions. Families should prioritize asking about the facility's protocols for family notification and communication to ensure they are satisfied with the level of transparency provided.
Google Reviews
Google Reviews
9 reviews on Google“Reviews for Sullivan County Health Care are extremely limited in descriptive content, making it difficult to assess the facility's daily operations. While one reviewer praises the facility for compassionate care and professional management, another recent reviewer expressed significant frustration regarding a lack of communication about a resident's passing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful resident care
- Professional facility management
Concerns
- Lack of communication regarding resident status and end-of-life procedures
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does the facility ensure that residents receive consistent, personalized attention throughout the day?
- 2Could you walk me through your communication process for updating families on a resident's health status, especially during urgent situations or end-of-life care?
- 3I understand that maintaining high standards is a priority; what specific steps is the leadership team taking to address recent feedback regarding communication transparency?
- 4What proactive measures are in place to ensure that the facility meets all health and safety standards consistently?
- 5Since many families have praised the compassionate nature of your staff, how do you foster that culture of respect within the daily care routine?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Sullivan County is fortunate to have one of the best "nursing homes" in the State. Residents are treated with compassion and respect which makes things a lot easier for the families that need this assistance in order to continue working and caring for their younger family members.”
“My very good friend of 50+ years was a resident there. She has since passed away. No one will tell me who is handling her funeral arrangements or even who her next of kin is.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility resulting in serious deficiencies including resident protection failures and infection control issues. The most recurring problems involve resident assessment and care planning, with additional concerns about safety hazards, medication labeling, and physician visit requirements. While the facility has corrected these issues when cited, the pattern of complaint-triggered investigations suggests ongoing quality concerns that families should carefully consider.
Dec 11, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 6, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 16, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 19, 2023Routine1
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Oct 19, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jun 6, 2025
$16,153
Payment Denial
Oct 19, 2023
35-day denial
Ownership & Operations
Who Operates This Facility
Sullivan County Health Care
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit sullivancountynh.gov
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.