Emerald Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 136 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High staff turnover (78%)
- High RN turnover (86%)
Bottom 25% in PA · Below recommended RN staffing · Very high staff turnover · $29,537 in fines
What this means for your family
While the facility offers an excellent activities program and some very dedicated staff, the reports of neglected call bells and hygiene issues are critical red flags. We strongly recommend that you visit at unannounced times and ask specifically about their current nurse-to-patient ratios and how they handle call bell response times during night shifts.
Google Reviews
Google Reviews
136 reviews on Google“Emerald Nursing and Rehabilitation receives highly polarized feedback, with some families praising the dedicated nursing staff and engaging activities, while others report severe neglect and hygiene issues. Critical concerns include reports of call bells being ignored, poor sanitation, and inadequate staffing levels, particularly during off-hours. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and fun activities program
- Friendly and helpful concierge staff
- Clean and welcoming common areas
- Attentive physical therapy team
Concerns
- Neglect and slow response to call bells (mentioned by 9 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 7 reviewers)
- Understaffing and reliance on agency workers (mentioned by 5 reviewers)
- Inadequate communication from management (mentioned by 4 reviewers)
- Poor quality or cold food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the activities program is highly praised; could you walk me through a typical week of social events and how you encourage residents to participate?
- 2With the current staffing levels, what is your facility's protocol for ensuring call bells are answered promptly, especially during evening and night shifts?
- 3I see that you have a dedicated physical therapy team; how do you coordinate their care with the nursing staff to ensure consistent support for residents throughout the day?
- 4Could you explain your current process for maintaining cleanliness in resident rooms and common areas, and how often are deep-cleaning schedules reviewed?
- 5Given the reliance on agency staff, what steps are you taking to ensure these temporary workers are fully integrated into your care standards and familiar with individual resident needs?
- 6How does your management team approach communication with families, and what is the best way for us to receive regular updates regarding our loved one's health and well-being?
Personalized based on this facility's data
Key Review Excerpts
“The residents ring for hours! They just shut the call bell off and don’t assist the residents. They are rough with the residents, rude and negligent.”
“The nurses don't get her dressed in time for appointments so she misses her physical therapy often. She is bedridden and they don't make sure she has what she needs.”
“My wife has been there for about two months. So far so good. I can always find something to complain about. That’s with anywhere. But, the nurses there seem to be very patient with her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerald Nursing has faced repeated safety concerns, with families filing complaints about accident prevention and living conditions. The facility shows persistent problems across accident prevention, fire safety systems, and resident assessments spanning multiple years. While deficiencies appear corrected each time, recurring issues with safety hazards, building systems, and care planning suggest ongoing operational challenges that families should carefully evaluate during visits.
May 1, 2026Routine20
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 27, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 4, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 22, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jul 16, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 22, 2025Routine23
Egress Deficiencies
Provide two separate exits in rooms of more than 1000 square feet.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Construction Deficiencies
Meet other general requirements.
Federal Penalties
Fine
Dec 22, 2025
$13,260
Fine
May 22, 2025
$13,987
Fine
Apr 19, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Emerald Nursing and Rehabilitation
for profit
Ownership & Management
Owners
Pa 3 Opco LLC
Owner · Organization
Pa 3 Holdco
Owner (parent company) · Organization
Bornstein, Shlomo
Owner (parent company)
Elkouby, David
Owner (parent company)
Ferziger, Benzion
Owner (parent company)
Fishbane, Benzion
Owner (parent company)
Mendiowitz, Chaim
Owner (parent company)
Senderovits, Eliezer
Owner (parent company)
Steinberg, Ephraim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit emeraldhcc.com
Medicare data downloads
Original nursing home datasets
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