Eldercrest Rehabilitation & Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (76%)
- High RN turnover (80%)
Bottom 25% in PA · Meets national RN staffing standard · Very high staff turnover · $18,962 in fines · Abuse citation
What this means for your family
This facility's rehabilitation therapy team is frequently praised, making it a potential option for short-term recovery. However, families must be vigilant regarding communication and oversight; ensure you have a clear plan for discharge and monitor your loved one's care closely, especially if they have dementia or mobility issues.
Google Reviews
Google Reviews
48 reviews on Google“Eldercrest Rehabilitation & Healthcare Center receives highly polarized feedback, with some families praising the facility as a clean, small-scale environment with supportive staff, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with understaffing, slow response times to call buttons, and poor communication regarding discharge planning and medical care. Families considering this facility should be aware of the stark contrast between positive experiences in rehabilitation and reports of inadequate care for residents with complex needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Small, intimate facility with a family-like atmosphere
- Generally clean and well-sanitized environment
- Courteous and friendly day-shift staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Poor communication regarding discharge planning and medical instructions (mentioned by 4 reviewers)
- Inadequate care for residents with dementia or high-acuity needs (mentioned by 3 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
- Unsanitary conditions or strong odors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's intimate size, what specific steps are you taking to improve response times for call lights during shifts where staffing feels stretched?
- 2Could you walk me through your current process for communicating discharge plans and medical instructions to families to ensure we are kept in the loop throughout the recovery process?
- 3Since therapy is a known strength here, how do you coordinate between the therapy team and the nursing staff to ensure consistent care for residents with higher acuity needs?
- 4What protocols do you have in place to ensure the security of personal belongings, especially given concerns some families have raised regarding lost items?
- 5I noticed some mixed feedback regarding the dining experience; could you tell me how you incorporate resident preferences and nutritional needs into the daily menu?
- 6How does your team manage medication administration and oversight to ensure accuracy and safety for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehab people are excellent! The nurses and staff were also very friendly and helpful. The activities director was also really really good and truly cares about the people.”
“The staff is really nice, pt is great, but they are neither staffed nor equipped for Alzheimer's or patients with major balance issues.”
“They discharged him to another facility without ever ordering PT, OT, hospital bed, wheelchair, proper meds, etc. No direction at all!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 12 complaints triggering federal inspections, revealing persistent concerns about nursing staffing levels, infection control, and medication management across multiple surveys. The facility shows recurring patterns of abuse protection failures and has faced citations for inadequate nursing staff to meet residents' needs. While all deficiencies show correction dates, the repeated nature of core care issues suggests ongoing challenges in maintaining consistent quality standards.
Nov 14, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Jul 1, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 27, 2024Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 3, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 2, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
May 2, 2024
$18,962
Ownership & Operations
Who Operates This Facility
Eldercrest Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Core Healthcare
7 facilities nationwide
Ownership & Management
Owners
Core Pennsylvania Holdco LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit eldercrestrhc.com
Medicare data downloads
Original nursing home datasets
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