El Norte Home Care Co.

The facility underwent a required annual inspection and was found to be in compliance with all observed standards. The narrative explicitly states that no deficiencies were observed during the visit, and all reviewed areas, including client files and safety equipment, were satisfactory.

The unannounced case management visit identified several deficiencies across multiple areas. Key concerns include the provision of hospice services without proper waivers, and multiple violations related to facility cleanliness and safety. Specifically, there were citations regarding fire safety, excessive spider webs, and clutter in common areas.

The facility underwent an unannounced, required 1-year inspection. The general physical environment, medication storage, and food supply were observed to be in good order. However, the inspection noted a deficiency regarding the lack of documented quarterly emergency disaster drills.

The facility underwent a required annual inspection on January 25, 2024. The inspection covered physical plant, medication storage, food service, and care/supervision. The report indicates that no Title 22, Division 6 Regulation violations were observed or cited during this visit.

COMPLAINT INVESTIGATION REPORT

This report details an investigation into a complaint alleging that staff with illness symptoms were allowed to provide care. The investigation found that the allegation was unsubstantiated based on staff interviews and observations. No deficiencies were cited in this report.

The facility underwent an unannounced Required 1-Year Visit. The Licensing Program Analyst reviewed the facility file and met with the caregiver. The visit concluded with no deficiencies cited or observed.