Alpine Breeze Health and Wellness
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 10)
Below average in MO · Critically understaffed (RN) · Significantly below average staffing · $28,184 in fines · Abuse citation
What this means for your family
While recent reviews suggest an improvement in staff engagement and food quality, the facility has a history of serious safety and communication concerns. We strongly recommend that you visit during off-hours or weekends to verify staffing levels and observe the responsiveness of the team firsthand before making a decision.
Google Reviews
Google Reviews
88 reviews on Google“Alpine Breeze Health and Wellness, formerly known as Autumn Terrace, receives highly polarized feedback from families and residents. While many reviewers praise the facility for its friendly, caring staff and effective rehabilitation services, a significant number of reports highlight severe concerns regarding neglect, poor communication, and hygiene issues. Families should be aware that experiences appear inconsistent, with some reporting excellent care while others describe critical failures in patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Effective rehabilitation therapy services
- Clean and well-maintained dining areas
- Responsive and hands-on administrative leadership
Concerns
- Difficulty reaching staff via phone or unresponsive communication (mentioned by 5 reviewers)
- Neglect or poor quality of medical care/hygiene (mentioned by 7 reviewers)
- Understaffing or slow response times (mentioned by 4 reviewers)
- Pest issues (mice) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about the warmth of your nursing staff; how do you ensure that same level of attentive care is maintained during busy shifts?
- 2What specific steps is the facility taking to improve communication with families and ensure we can easily reach the care team when we have questions?
- 3With the recent focus on health inspections, what specific improvements have been made to the facility's cleanliness and maintenance protocols?
- 4How does the nursing team manage medication schedules to ensure every resident receives their treatment accurately and on time?
- 5Can you tell me more about the rehabilitation therapy services and how they help residents regain their independence?
- 6What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Autumn Terrace has been so good in arranging a window visit for my weekly trip to Raytown. They have come to the window to introduce themselves to me since I cannot be in the building to meet anyone.”
“Our love one was transferred there a few weeks ago. On the surface, everything looks good & decent. The staff is attentive, especially when the family is in building. They want patients to eat in their rooms, unless you can voice your own opinion & make your way to the dining room.”
“My 91 great uncle had to fall 3 different times before they added a alarm on his chair and bed. Also he was gone for a week getting checked at another hospital and when he returned they had moved his room surprising him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Alpine Breeze Health and Wellness, with recent concerns about resident abuse, financial exploitation, and unsafe conditions triggering federal investigations. The facility repeatedly struggles with environmental safety, nutrition and food service, and fire safety systems across multiple surveys from 2019 to 2025. While the facility corrects issues when cited, the pattern of recurring problems in basic safety areas and the volume of family complaints suggest ongoing operational challenges that families should carefully consider.
Feb 23, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 20, 2025Routine24
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Apr 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 30, 2025Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jan 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 9, 2024Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Federal Penalties
Fine
Apr 23, 2025
$10,550
Fine
Jan 30, 2025
$9,198
Ownership & Operations
Who Operates This Facility
Alpine Breeze Health and Wellness
for profit
Chain Affiliation
Vertical Health Services
16 facilities nationwide
Chain avg rating: 1.6/5 · Rank 5 of 17
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit alpinebreezehealthandwellness.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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