Eden Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 65 Google reviews
Watch Eden Rehabilitation and Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility shows strong results for short-term rehabilitation, with many families praising the therapy team's effectiveness. However, there is a consistent pattern of serious complaints regarding hygiene, pressure sores, and communication. We strongly advise families to conduct unannounced visits and specifically inspect the skin integrity of loved ones if they require long-term care.
Google Reviews
Google Reviews
65 reviews on Google“Eden Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the therapy team and individual staff members for their kindness, while others report severe neglect. Multiple reviewers have documented serious concerns regarding hygiene, pressure ulcers, and slow response times for basic patient needs. Prospective families should weigh the positive reports of successful rehabilitation against the recurring, critical allegations of inadequate staffing and poor care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy programs
- Friendly and compassionate individual staff members
- Active resident engagement and activities
- Welcoming atmosphere for visitors
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 6 reviewers)
- Development of pressure ulcers and bed sores (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Unprofessional or dismissive management responses to complaints (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with management if we have a concern or need an update?
- 2Given that physical and speech therapy are highlighted as strengths here, how are these sessions integrated into a resident's daily schedule?
- 3With a 3-star staffing rating, what specific protocols do you have in place to ensure consistent assistance with personal hygiene and toileting needs throughout the day and night?
- 4Could you walk me through your clinical process for skin integrity monitoring and how you proactively prevent pressure ulcers for residents with limited mobility?
- 5Since communication was noted as a challenge, what is the facility's standard procedure for keeping families informed about changes in a resident's health or medication management?
- 6What does a typical week of resident engagement look like, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department got my father up and walking in no time. My father discharged after only 2 weeks.”
“My mom was recently there getting PT for hip fracture the PT and activity was awesome my mom did more in 9 days there than she did 2 yrs being home”
“I was a patient there for 3 months for rehab... I was pleasantly surprised at how it wasn't your stereotypical nursing home. It was super clean and without the smell of urine, feces and death”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that resulted in deficiencies, including concerns about infection control and resident rights. The facility shows recurring issues with medication management, fire safety systems, and building maintenance across multiple surveys. While most deficiencies appear corrected, the pattern of repeated fire safety violations and recent complaint-triggered findings suggest ongoing operational challenges that warrant careful consideration.
Apr 13, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Feb 19, 2026Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 12, 2025Complaint1
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Nov 15, 2024Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 15, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 27, 2023Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 13, 2026
$25,495
Ownership & Operations
Who Operates This Facility
Eden Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 94 (Best)
Ownership & Management
Owners
Nc East Holding LLC
Owner · Organization
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit edenrehabcenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Family First Assisted Living
1.1 miAdult Family Home · Eden, NC
Brookdale Eden
2.1 miAssisted Living · Eden, NC
Unc Rockingham Rehab & Nursing Care Center
2.5 miNursing Home · Eden, NC
Safe Haven #2
2.6 miAdult Family Home · Eden, NC
Safe Haven Adult Care Home
2.6 miAdult Family Home · Eden, NC
Rice Family Care
3.6 miAdult Family Home · Eden, NC