Unc Rockingham Rehab & Nursing Care Center
Strong Medicare quality ratings; families often praise select individual staff members noted for kindness. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
This facility has received serious allegations regarding patient neglect, hygiene, and dismissive staff behavior, particularly in recent years. We strongly advise families to look elsewhere or, if you must choose this facility, conduct unannounced visits at various times of the day to monitor the actual quality of care your loved one receives.
Google Reviews
Google Reviews
17 reviews on Google“UNC Rockingham Rehab & Nursing Care Center receives consistently poor feedback regarding basic patient care and staff responsiveness. Families report significant concerns about neglect, including issues with hygiene, medication management for memory care patients, and dismissive attitudes from nursing assistants. While a few individual staff members are praised for their kindness, the overall consensus points to systemic failures in supervision and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Select individual staff members noted for kindness
- Some nurses described as friendly and attentive
- CNA staff praised by some for effort despite short staffing
Concerns
- Neglectful or dismissive CNA behavior (mentioned by 4 reviewers)
- Poor hygiene and infrequent bathing (mentioned by 2 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of consistent hygiene, could you walk us through the daily routine for assisting residents with bathing and personal grooming?
- 2I noticed some feedback regarding the dining experience; how do you manage meal service to ensure residents receive nutritious, high-quality food consistently?
- 3With your 5-star staffing rating, how do you ensure that the same level of attentive care is maintained across all shifts, especially during busy times?
- 4Could you explain the communication process for keeping families updated on changes in medication or health status?
- 5What specific activities or engagement programs are currently in place to ensure residents feel connected and active throughout the day?
- 6In the event of a sudden medical change, what is your facility's protocol for escalating care and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“My Dad was having a stroke and I told the nurse something wasn't right with him, she came out of the room and said he is mumbling and went and Sat back at the desk. Did nothing.”
“They have the worst CNA’S I ever seen and they don’t don’t do anything when you complain. They are good for moving the call bell so the patient can’t call them.”
“Worst place ever.Don't send your parents there.Especially if they have memory problems.When they get tired of following them.They medicate them until they can only sleep.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
UNC Rockingham has 18 federal deficiencies across three surveys, with no complaint-triggered investigations suggesting families haven't filed formal reports. The most recurring issues involve building safety systems (fire sprinklers, smoke doors, emergency lighting), meal service and dietary accommodations, and electrical/medical gas systems. All deficiencies show correction dates from the facility, indicating responsiveness to identified problems, though building safety issues have appeared multiple times across different survey periods.
Jun 19, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 22, 2024Routine7
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 23, 2023Routine5
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Unc Rockingham Rehab & Nursing Care Center
nonprofit
Ownership & Management
Owners
University of North Carolina Health Care System
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit uncrockingham.org
Medicare data downloads
Original nursing home datasets
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