Eden Heights
Families consistently rate this highly — reviewers highlight dedicated and caring frontline care staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
While the frontline care staff and activity programs are highly regarded, the facility is currently struggling with significant maintenance issues and administrative challenges. We recommend that you tour the building specifically to check for cleanliness and odors, and ask management for a clear timeline on the promised renovations and rent increase justifications.
Google Reviews
Google Reviews
22 reviews on Google“Eden Heights presents a polarized environment where families praise the dedication of frontline care staff and the variety of activities, while others report significant concerns regarding building maintenance and administrative communication. Recent feedback highlights a tension between ongoing renovation efforts and persistent issues like poor facility upkeep, inconsistent food quality, and rising costs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring frontline care staff
- Engaging activities and musical events
- Helpful and accessible administrative staff
Concerns
- Poor building maintenance and cleanliness (mentioned by 3 reviewers)
- Inconsistent food quality (mentioned by 2 reviewers)
- Poor administrative communication and condescending behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your residents really enjoy the musical events and activities; could you walk me through a typical week of programming and how you encourage residents to participate?
- 2We value a clean and well-maintained environment, so could you show us your current process for routine building maintenance and housekeeping schedules?
- 3Since we want to ensure our loved one stays well-nourished, could you tell us about your current dining program and how you gather feedback from residents regarding food quality?
- 4What is your protocol for keeping families updated on their loved one's health status, and how do you ensure communication remains consistent and transparent?
- 5In the event of a medical emergency or a sudden change in health, what are the specific steps your staff takes to stabilize the resident and notify the family?
- 6Given the size of the community with 120 residents, how does your administrative team ensure that individual family concerns are addressed promptly and respectfully?
Personalized based on this facility's data
Key Review Excerpts
“The staff works so hard to keep the place going with no support from the corporate office which has now upped the rent $550.00 a month for 2025! The building needs alot of work.”
“My mother’s aides and med techs at Eden Heights, Eden, NY are very kind and caring. The kitchen staff works hard and prepares good food for the residents. Eden Heights brings in musicians and provides nice activities for the Seniors.”
“The building is not kept up with at all, there is wallpaper peeling everywhere and the rugs are filthy. There is a strong urine and mold odor as soon as you walk in the building.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
45 violations from 25 inspections
Nov 13, 2025Other
Records and reports
Sep 25, 2025Complaint
Resident protections
Admission standards
Resident services.
Sep 12, 2025Other
Records and reports
Sep 10, 2025Other
Records and reports
Aug 15, 2025Complaint15Report
Environmental standards
Food service
Medication management.
Environmental standards
Structural and environmental standards.
Food service
Admission and retention standards.
Admission standards
Environmental standards
General requirements
Environmental standards
Resident services
Disaster and emergency planning
Resident funds and valuables
Disaster and emergency planning
Jul 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 16, 2025Complaint
Resident services.
May 7, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Eden Heights of Eden Operating, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit pslgroupllc.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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