Elderwood at Hamburg
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised, the consistent reports of neglect, poor hygiene, and lack of responsiveness are deeply concerning. If you are considering this facility, you must conduct an unannounced visit and specifically observe call-bell response times and the cleanliness of residents in the unit you are considering.
Google Reviews
Google Reviews
39 reviews on Google“Elderwood at Hamburg faces significant and recurring criticism regarding neglect, poor communication, and inadequate staffing levels. While some reviewers praise the physical therapy and rehabilitation teams, many families report serious concerns about basic hygiene, medication errors, and a lack of responsiveness to patient needs. The facility's management is frequently cited as defensive and unhelpful when families attempt to address these systemic issues.”
Quality Themes
Tap a score for detailsStrengths
- Knowledgeable physical and occupational therapy teams
- Effective post-surgery rehabilitation services
- Some individual nurses and aides provide compassionate care
Concerns
- Chronic understaffing leading to long call-bell wait times (mentioned by 9 reviewers)
- Poor hygiene and neglect of basic personal care (showering, changing) (mentioned by 7 reviewers)
- Incompetent or dismissive management and administration (mentioned by 6 reviewers)
- Medication errors and poor medical oversight (mentioned by 3 reviewers)
- Poor communication with families and lack of responsiveness to complaints (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate those therapy teams into the daily routine for residents who are not in post-surgery rehab?
- 2I noticed the staffing rating is lower than average; could you walk me through your current protocols for responding to call bells to ensure residents aren't waiting too long for assistance?
- 3What specific steps are in place to ensure consistent hygiene and personal care, such as showering and changing, especially during weekend or night shifts?
- 4I see that you actively respond to feedback online; what is your formal process for communicating with families when a concern or complaint is raised?
- 5Could you describe the oversight process for medication management to ensure accuracy and prevent errors for residents with complex health needs?
- 6With the current CMS health inspection ratings, what specific quality improvement initiatives is the management team currently prioritizing to enhance the resident experience?
Personalized based on this facility's data
Key Review Excerpts
“The staff did not act on or acknowledge any of our concerns. As a result my father ended up back in the hospital. They are understaffed and very defensive when questioned.”
“The nursing staff made my grandmother's last few days incredibly uncomfortable, and the only person that wished us condole”
“The PT and OT staff were really good, and motivational. I enjoyed my stay there, but most of all got a ton of help in regaining mobility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints about safety hazards and care quality, resulting in 5 complaint-triggered deficiencies. Primary recurring issues involve fire safety violations, daily care assistance, and building safety problems that persist across multiple surveys from 2021-2026. While most deficiencies show correction plans, the pattern of repeated violations in fire safety and ongoing complaint-driven investigations about accident hazards suggests systemic challenges requiring careful evaluation.
Jan 22, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 4, 2025Routine10
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 3, 2023Routine16
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 3, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 13, 2021Routine9
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Jan 22, 2026
$26,000
Ownership & Operations
Who Operates This Facility
Elderwood at Hamburg
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 17
Ownership & Management
Owners
Cole, Warren
Owner
Rubin, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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