Eben Ezer Lutheran Care Center-Ii
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 12 Google reviews

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What this means for your family
While the clinical and nursing staff are highly regarded for their compassionate care and medical expertise, recent reviews indicate a significant breakdown in administrative communication. When touring, we recommend specifically asking the administration about their process for onboarding new families and how they handle formal grievances to ensure you will be supported as a partner in your loved one's care.
Google Reviews
Google Reviews
12 reviews on Google“Eben Ezer Lutheran Care Center is frequently praised for its compassionate, caring nursing staff and effective medical management, particularly in rehabilitation and end-of-life care. However, recent feedback highlights significant concerns regarding administrative oversight, specifically regarding the orientation of new families and a lack of responsiveness to formal protocols or ombudsman concerns.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective medication management and symptom addressing
- High-quality rehabilitation services
- Supportive end-of-life care
Concerns
- Poor administrative communication and lack of family orientation (mentioned by 5 reviewers)
- Lack of responsiveness to formal protocols and ombudsman concerns (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 28 residents, how do you ensure that families stay well-informed and involved in their loved one's daily care plan?
- 2Could you walk me through your process for communicating updates or changes in a resident's status to family members?
- 3Given the facility's strong reputation for rehabilitation and end-of-life care, how do you coordinate those specialized services with the nursing team?
- 4What is the typical schedule of activities for residents, and how do you encourage social engagement within such a small, close-knit community?
- 5In the event of a medical concern or an emergency, what is the specific protocol for notifying the family and ensuring they are kept in the loop?
- 6What steps are currently being taken to improve the administrative responsiveness and transparency for families?
Personalized based on this facility's data
Key Review Excerpts
“I feel like we have regained the mom we were losing by masking symptoms instead of finding the cause and addressing it. The staff and physician are top notch!”
“Administration pays no attention to protocol, process or orienting families of new residents. There is no assessment for least restrictive level of care nor response to ombudsman concerns.”
“They just went above on making my mother feel comfortable on her last weeks of life. Ashley, the manager, was very helpful and carrying.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Apr 16, 2025Follow-up
A revisit survey was completed on 4/16/25 for all previous deficiencies cited on 8/14/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Aug 14, 2024Other
A relicensure survey was completed on 8/14/24. Deficiencies were cited. Based on observation, interview, and record review, the residence failed to ensure care plans detailed specific personal service needs and preferences along with the staff tasks necessary to meet those needs, affecting two of three sample residents (#2, #3). Findings include:1. Resident #3 was admitted to the residence on 4/3/21.The record for Resident #3 contained no active care plan.On 8/14/24 at approximately 8:30 a.m., Staff #2 prepared and administered medications to Resident #3.On 8/14/24 at 10:10 a.m., the administrator said the residence did not have a care plan completed for Resident #3.On 8/14/23 at approximately 3:00 p.m., the nurse manager acknowledged there was no care plan in Resident #3' s record. She also stated the resident was at risk for falls and staff administere.. Based on record review and interview the residence failed to ensure at least one staff member onsite at all times with Cardiopulmonary Resuscitation certification training from a nationally recognized organization or meeting the curriculum requirements, affecting 14 current residents.Findings include:Documented CPR certification for Staff #1 and #4 revealed a CPR completion date of 4/23/23 and 5/7/24 respectively. However, the certification was not from a nationally recognized organization or meeting minimum curriculum requirements.The staff schedule from 7/1/24 to 8/14/24 revealed the following shifts had no staff members onsite with current certification in CPR from a nationally recognized organization:2:00 p.m. to 10:00 p.m. on 7/1, 7/3, 7/5, 7/6, 7/7, 7/6, 7/18, 7/20-7/22, 8/1210:00 p.m. t.. Based on record review and interview, the residence failed to have readily available a roster of current residents along with a residence diagram showing room locations, affecting 14 current residents. Findings include:On 8/14/24 at 7:10 a.m., Staff #2 was asked to provide the resident roster. Staff #2 provided a one page document that listed resident names and room numbers. The document did not include emergency contact information or a residence diagram showing room locations.On 8/14/24 at 7:30 a.m., the chief financial officer was asked to provide the resident roster that the residence would take with them in an emergency situation if evacuation was required. At approximately 10:00 a.m., the chief executive officer (CEO) was asked to provide the resident roster that the residence would take .. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.7.3 If the assisted living residence becomes aware of information that indicates a current administrator, individual appointed as an interim administrator, staff member, or volunteer could pose a risk to the health, safety, and welfare of the residents and/or that such individual is not of good, moral, and responsible character, the assisted living residence shall request an updated criminal history and adult protective services record check for such individual from the CBI and/or other relevant law enforcement agency.7.13 Each personnel file shall i..
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit ebenezer-cares.org
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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