Durham-Hensley Health and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
This facility receives high marks for physical therapy and end-of-life care, making it a potential candidate for short-term rehab. However, families should be aware of recurring concerns regarding communication and patient supervision; we strongly recommend conducting unannounced visits and maintaining frequent contact with nursing supervisors to ensure your loved one's care plan is being followed.
Google Reviews
Google Reviews
31 reviews on Google“Durham-Hensley Health and Rehabilitation receives highly polarized feedback, with many reviewers praising the therapy team and staff kindness, while others report serious lapses in patient safety and communication. Families who had positive experiences highlight successful rehab transitions and compassionate end-of-life care, whereas negative reviews cite issues with understaffing, medication management, and a failure to honor family care instructions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate end-of-life/hospice care
- Clean and well-maintained facility
- Friendly and attentive nursing staff
Concerns
- Poor communication with families regarding patient care and medical instructions (mentioned by 3 reviewers)
- Inadequate staffing levels leading to neglect or lack of supervision (mentioned by 2 reviewers)
- Concerns regarding medication management and unauthorized medical interventions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for our family, could you walk us through how your current staffing model ensures consistent supervision and attention for each resident?
- 2We noticed that communication is a key focus for your team; what specific protocols do you have in place to keep families updated on medical changes and daily care instructions?
- 3Since your facility is highly regarded for physical and occupational therapy, how do you integrate those sessions into the daily routine to keep residents active and engaged?
- 4We appreciate that you actively engage with family feedback online; how do you use that input to improve your internal processes, particularly regarding medication management?
- 5In the event of a medical emergency or a sudden change in health, what is your step-by-step process for notifying family members and coordinating with primary physicians?
- 6What opportunities are available for residents to socialize and participate in group activities, and how do you ensure those with different mobility levels can fully take part?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is amazing! Even though my Dad was only there a week- he was on hospice- they took amazing care of him. So kind, caring and helpful.”
“My grandmother was there for 3 days we pulled her out and brought her back home she was supposed to had a Sitter 24/7 is what the nursing supervisor told us in a meeting. Go in to find my grandmother slumped over her wheelchair setting in the middle of the hall with nobody around.”
“My mother was here for skilled therapy and they treated her very well. Therapy was amazing. After she finished rehab she went home and is doing great!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who got a urinary tract infection
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Durham-Hensley Health and Rehabilitation shows a pattern of deficiencies across two surveys, with all issues reportedly corrected by the facility. The main recurring problems involve care planning, infection control, and fire safety measures. While the facility has addressed deficiencies when identified, families should inquire about sustained improvements in these areas during visits, particularly regarding comprehensive resident care planning and safety protocols.
Aug 23, 2023Routine7
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jan 24, 2019Routine5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Ownership & Operations
Who Operates This Facility
Durham-Hensley Health and Rehabilitation
for profit
Ownership & Management
Owners
Ball, Kathie
Owner
Blazer, Donna
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit durhamhensleyhealth.com
Medicare data downloads
Original nursing home datasets
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