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Nursing HomeMedicaid Investigative

Durango Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2911 Junction St, Durango, CO 81301133 bedsLicensed & Active
Source: CO CDPHE — view official record
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 22 Google reviews

5
4
3
2
1
Durango Health and Rehabilitation Nursing Home in Durango, CO — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (22 vs median 7)

Below average in CO · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

The facility is highly regarded for its dedicated therapy and nursing teams, making it a strong candidate for rehabilitation needs. However, families should proactively clarify the process for medical oversight and discharge planning with the administration to avoid the communication gaps noted by some previous residents.

Google Reviews

Google Reviews

22 reviews on Google
Durango Health and Rehabilitation receives high praise for its compassionate, dedicated nursing and therapy staff who are frequently described as professional and resident-focused. While many families report excellent experiences with rehabilitation and long-term care, some reviewers have raised concerns regarding administrative communication, discharge processes, and the availability of on-site physicians.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Highly skilled physical and occupational therapy teams
  • Clean and well-maintained facility environment
  • Strong focus on person-centered care

Concerns

  • Difficulties with discharge processes and administrative communication (mentioned by 2 reviewers)
  • Limited access to on-site physicians (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52024(10)4.52025(10)5.02026(2)

Distribution · 22 analyzed

5
18
4
2
3
0
2
0
1
2

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how much the management engages with the community online; how does that same level of responsiveness translate to communicating with families regarding daily updates?
  • 2We've heard wonderful things about the compassion of your nursing staff and the skill of the therapy teams; how do these teams work together to create a personalized care plan for a resident?
  • 3Could you walk us through the process for coordinating medical care and how often physicians or specialists are able to visit the facility?
  • 4What steps are being taken to address recent inspection findings and ensure the facility continues to meet all safety and care standards?
  • 5When it comes to the transition out of the facility, how does the administrative team support families with the discharge and follow-up planning process?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I watched the physical therapist team and occupational therapy team surround her with patience, knowledge and determination. The nursing staff was also caring and on top of her needs.

Rehab patient's family member · 2025★★★★★

The entire staff is upbeat, positive, caring, and committed to their work. This includes everyone from the housekeeping staff up through the administration.

Long-term resident's family · 2024★★★★★

The Nurse manager Katie was exceptional, she checked in on us to make sure we had everything we needed and helped us transition to long term care.

Long-term resident's family · 2025★★★★★
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
98%
Registered nurses for medical care
Total Nursing
2.99hrs
73%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility61.8%
Worse than Avg
Here
61.8%
US
93.4%
CO
93.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility83.1%
Worse than Avg
Here
83.1%
US
95.5%
CO
94.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
19.5%
CO
11.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
15.5%
CO
20.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
12.1%
CO
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
15.3%
CO
14.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
81.8%
CO
76.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility39.8%
Worse than Avg
Here
39.8%
US
79.8%
CO
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
Well above state avg (8.8)
6 complaint-triggered

Families have filed multiple complaints about this facility, leading to findings of safety hazards, abuse protection failures, and resident rights violations. The facility shows persistent problems across resident care, medication management, and safety supervision, with safety hazard issues recurring from 2019 through 2024. While all deficiencies show correction dates, the pattern of repeated violations and family complaints suggests ongoing quality concerns that warrant careful consideration.

Mar 31, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 9, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 4, 2025Complaint
1
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Jun 27, 2024Routine
21
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 27, 2024Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 7, 2024Complaint
2
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
4deficiencies
Dec 9, 2025Complaint
N/A0000 & 0689

A complaint survey, prompted by #CO1933596, #CO2643971 and Incident #2662733 was conducted on 12/8/25 to 12/9/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure an environment free of accident hazards for one (#1) of three residents reviewed for accidents/hazards out of three sample residents.Specifically, the facility failed to prevent an elopement for Resident #1 on 9/16/25.Findings include:Record review and interviews confirmed the facility corrected the deficient practice prior to the onsite investigation on 12/8/25, resulting in the deficiency being cited as past noncompliance with a corrective action date of 10/1/25.I. Elopement incident on 9/16/25Resident #1 who was at risk for elopement, required distractions from wandering and structured activities.On 9/16/25 at 12:45 p.m. Resident #1 was observed at the nurses’ station. At approximately 1:00 p.m. a certified nurse aide (CNA) noticed Resident #1 had received a room tray for lunch but the CNA was unable to locate the resident in his bedroom. At approximately 1:13 p.m. the nurse manager notified the interdisciplinary team (IDT) of a potential missing resident. At 1:15 p.m. an overhead page was made regarding the potential elopement of Resident #1. A search was initiated of the building, which included the common areas, rooms, closets, bathrooms, locked areas, the basement, outside areas, storage units, sheds and nearby vicinity around the facility.At approximately 2:25 p.m. the police department was notified of the missing resident. Resident #1 was located on 9/18/25 at approximately 2:00 p.m. He was found within a mile of the facility and had been missing for 49 hours. He was sent to the hospital, where it was noted he had abrasions and needed intravenous (IV) fluids.II. Facility’s plan of correctionThe corrective action plan implemented by the facility in response to Resident #1' s elopement on 9/16/25 was provided by the nursing home administrator (NHA) on 12/8/25 at 12:00 p.m. It revealed in pertinent part:A. Action to correct the deficient practice for Resident #1On 9/16/25, a full house audit of all elopement assessments was reviewed to ensure accuracy and to i..

Mar 12, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 4, 2025Complaint
N/A0000 & 0552

A compliant survey, prompted by #CO39082 and #CO39083 was conducted on 2/3/25 to 2/4/25. One deficiency was cited. Based on record review and interviews, the facility failed to inform the resident or consult with the residents representative regarding a change in the resident' s treatment for one (#1) of three residents reviewed out of five sample residents.Specifically, the facility failed to notify Resident #1' s medical durable power of attorney (MDPOA) of a medication change. Findings include:I. Facility policy and procedureThe Notification of Physician or Responsible Party policy, revised October 2021, was provided by the nursing home administrator (NHA) on 2/5/25 at 10:35 a.m. It read in pertinent part,"It is the policy of this facility to notify the resident, his/her attending physician and/or family/responsible party of changes in the resident' s condition and/or status."Unless otherwise instructed by the resident, the nurse supervisor will notify the resident' s family/responsible party when:The resident is involved in any accident or incident which results in an injury including injuries of an unknown source;There is a significant change in the resident' s physical, mental or psychosocial status;There is a need to alter the resident' s treatment significantly;There is a change in the resident' s room assignment;A decision has been made to discharge the resident from the facility; and/or,It is necessary to transfer the resident to a hospital."Except in medical emergencies, notifications will be made within twenty-four (24) hours of a change occurring in the resident' s condition or status."II. Resident #1A. Resident statusResident #1, age greater than 65, was admitted on 11/09/23 and passed away on 12/31/24. According to the December 2024 computerized physician orders (CPO), diagnoses included Parkinson' s disease (neurological disorder) without dyskinesia (involuntary movements) and neurocognitive disorder with Lewy Bodies (neurological disorder/type of dementia).The 11/20/24 minimum data set (MDS) assessment revealed Resident #1 had severe cognitive impairments with a brief interview for mental status (BIMS) score of zero out of 15.B. MDPOA..

Nov 22, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Aug 6, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Jul 23, 2024Routine
N/A0000, 0291, 0321 and 6 more

The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a). The initial comments (ID Prefix Tag # K 000) are informational only and represent the facility' s general characteristics. This facility consists of two attached, Type V (111) single-story structures, approximately 44,014 sq ft total, with two partial basements and a partial crawl space. The smaller basement is utilized for mechanical equipm.. Through document review during the survey, it was determined that the facility failed to maintain the electrical systems in accordance with NFPA 99. This was evidenced by:1) Receptacle Testing (99 6.3.4.1): Not ProvidedNFPA 996.3.4.1.1Where hospital-grade receptacles are required at patient bed locations and in locations where deep sedation or general anesthesia is administered, testing shall be performed after initial installation, replacement, or s.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 72. This was evidenced by:1) Fire alarm Semi-Annual: Not Provided2) Fire alarm Sensitivity test (2 Years) (72 14.4.5.3.2): Not ProvidedBased on a record review, it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Sec.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 99, and 110. This was evidenced by:1) Generator fuel quality (annually) (110 8.3.8): Not Done2) Battery Testing(Monthly specific gravity,weekly voltage)(110 8.3.7): Not DoneNFPA 110 8.3.8 A fuel quality test shall be performed at least annuallyUsing tests approved by ASTM standards.NFPA 110 8.3.7 Storage .. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by: 1) Fire Doors report (annually)(80 5.2): Not Done2) Clean utility room broken door closure 3) The janitor closet junction wing needs closure to speed up4) need closure put back on sunflower linen closet5) need closure on housekeeping sunflower areaNFPA 101, 8.3.3.1 Openings requir.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) The exit sign for fire door one is not illuminated NFPA 101 7.9.3.1.1 Testing of required emergency lighting systems shall be permitted to be conducted as follows:(1) Functional testing shall be conducted monthly, with a minimum of 3 weeks and a maximum of 5 weeks between tests.. Through observation during the survey, it was determined that the facility failed to maintain hazardous areas in accordance with NFPA 101. This was evidenced by:1) The paint room deemed hazardous needs door closure2) The environmental storage room deemed hazardous requires door closure3) all resident rooms used for storage must have a door closure and are deemed hazardous rooms4) boiler room ceilings need drywall repairsNFPA 101 19.3.2.1.3 The do.. Through observation during the survey, it was determined that the facility failed to meet the healthcare facilities code requirements in accordance with NFPA 101 and 54. This was evidenced by:1) missing gas cable on kitchen applianceNFPA 101, 9.1.1 Gas. Equipment using gas and related gas piping shall be in accordance with NFPA 54, National Fuel Gas Code, or NFPA 58, Liquefied Petroleum Gas Code, unless such installations are approved existing in.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) A carbon monoxide detector for fuel-fired fireplace is required to be connected to FACPNFPA 101 Heating, Ventilating, and Air Conditioning (101 19.5.2.3(2)(f)): Electrically supervised carbon monoxide detection in accordance with Section 9.8 shall be provided in the room where the firepl..

Jun 27, 2024Complaint
N/A0000, 0036, 0552 and 20 more

A recertification survey with complaint #CO36410 and #CO36413 was completed on 6/24/24 to 6/27/24. Twenty-one .. An Emergency Preparedness survey was conducted from 6/24/24 to 6/27/24. One deficiency was cited. Based on interviews and observations, the facility failed to consistently serve food that was palatable, attractive and.. Based on interviews and record review, the facility failed to manage pain in a manner consistent with professional st.. Based on observation and interviews, the facility failed to ensure that professional standards of practice were follow.. Based on observation, record review and interviews, the facility failed to ensure one (#67) of nine residents out of 45.. Based on observations and interviews, the facility failed to ensure medications and biologicals were properly stored a.. Based on observations, interviews and record review, the facility failed to ensure one (#50) out of one resident revie.. Based on observations, interviews and record review, the facility failed to ensure one (#57) of six residents reviewed .. Based on observations, record review and interviews, the facility failed to ensure an environment free from risk of ac.. Based on observations, record review and interviews, the facility failed to ensure menus were followed to meet the r.. Based on observations, record review and interviews, the facility failed to ensure one (#57) of five residents reviewe.. Based on observations, record review and interviews, the facility failed to maintain an infection control program desi.. Based on observations, record review and interviews, the facility failed to provide necessary respiratory care consist.. Based on observations, record review, and interviews, the facility failed to ensure it was free of a medication error r.. Based on record review and interview, the facility failed to conduct two exercises annually to test the facility' s emer.. Based on record review and interviews, the facility failed to ensure certified nurse aides (CNA) received the required.. Based on record review and interviews, the facility failed to ensure one (#45) of two residents with limited range of .. Based on record review and interviews, the facility failed to ensure that the personal funds accounts were managed .. Based on record review and interviews, the facility failed to ensure the resident' s right to be informed of, and partici.. Based on record review and interviews, the facility failed to ensure three (#42, #52 and #68) of five residents review.. Based on record review and interviews, the facility failed to inform three (#23, #81 and #82) of three residents revie.. Based on record review and interviews, the facility failed to maintain medical records on each resident that were ac.. III. Resident #67A. Resident statusResident #67, age less than 65 was admitted on 7/27/23. According to the June 20..

May 7, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Durango Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 281 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Greenberg, DavidManaging Control - Governing BodyMott, DelaneyManaging Control - Governing BodyJorgensen, DavidOfficer / DirectorBurnam, SoonOfficer / DirectorDunyon, DavidOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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