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Nursing Home Top Rated

Cottonwood Rehabilitation and Healthcare Center

Strong Medicare quality ratings; families often praise clean, well-maintained, and odor-free environment. Still worth an in-person visit.

450 Prospector Ave, Durango, CO 8130140 bedsLicensed & Active
Source: CO CDPHE — view official record
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 81 Google reviews

5
4
3
2
1

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What this means for your family

Cottonwood Rehabilitation and Healthcare Center is highly regarded for its clean environment and dedicated nursing team, making it a strong candidate for post-surgery recovery. While reviews are overwhelmingly positive, families should feel comfortable asking about current staffing ratios and response times to ensure their loved one's specific needs will be met promptly.

Google Reviews

Google Reviews

81 reviews on Google
Cottonwood Rehabilitation and Healthcare Center is consistently praised by families and visitors for its clean, home-like environment and professional, attentive staff. Reviewers frequently highlight the facility's ability to provide high-quality skilled nursing and rehabilitation services, with many noting that the team goes above and beyond to support both residents and their families. While the vast majority of feedback is overwhelmingly positive, one historical review mentioned occasional delays in staff assistance after meals and a tendency for staff to socialize among themselves.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Clean, well-maintained, and odor-free environment
  • Warm, professional, and attentive nursing staff
  • Effective rehabilitation and therapy services
  • Welcoming and family-friendly atmosphere

Concerns

  • Occasional delays in staff assistance after meals (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)4.72019(3)5.02022(1)5.02023(3)5.02024(21)5.02025(26)4.92026(11)

Distribution · 66 analyzed

5
64
4
2
3
0
2
0
1
0

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is so wonderful to see how clean and well-maintained the facility looks; how do you ensure the environment stays so fresh and odor-free for the residents?
  • 2We noticed the management is very active in responding to feedback; how does the leadership team use resident and family input to make improvements?
  • 3With such a high rating for your therapy services, could you tell us more about how the rehab process works for someone transitioning back to home life?
  • 4How do you manage staffing during peak times, like right after meals, to ensure everyone gets timely assistance with their needs?
  • 5What kind of daily activities or social outings do you have planned to keep the residents engaged and part of the community?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

The nurses and aides were so attentive and helpful and so kind to my father in law. I’d highly recommend this facility!

Long-term resident's family · 2024★★★★★

My husband is there for rehab after a bad fall, and they have been so supportive, and are very knowledgeable about his injuries. I would highly recommend Cottonwood for a loved one who needs skilled nursing care and rehab.

Rehab patient's spouse · 2024★★★★★

I do not have family residing at Cottonwood. I visit a few people through a Summit Church ministry. What I notice most is the cleanliness of the facility—no medicinal or urine odor as with some residences.

Visitor/Volunteer · 2025★★★★★
Source: 81 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.54hrs
OK
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility34.1%
Worse than Avg
Here
34.1%
US
19.5%
CO
11.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
12.1%
CO
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
15.3%
CO
14.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
CO
13.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CO
93.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
15.5%
CO
20.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
81.8%
CO
76.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
79.8%
CO
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (8.8)
1 complaint-triggered
$22,152 in fines

Cottonwood Rehabilitation and Healthcare Center shows a mixed record with 19 deficiencies across three surveys, but all issues have been corrected by the facility. The most recurring problems involve building safety systems, nutrition and hydration support, and medication management. While no families have filed complaints triggering investigations, the facility has faced repeated issues with ensuring adequate food and fluids for residents across multiple surveys.

Apr 1, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 21, 2024Routine
9
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0163Potential for harm · Isolated

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jul 12, 2023Routine
6
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0660Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Apr 7, 2022Routine
4
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Federal Penalties

Fine

Jul 12, 2023

$22,152

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

10total
5deficiencies
May 15, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 22, 2025Follow-up
N/A0000 & 9999

*** CITATION TEXT NOT FOUND *** A document revisit was completed with all deficiencies being corrected with the exception of any waived deficiency or deficiencies. All waived deficiencies will be corrected at a later date as per the approved waiver. A plan of correction is not required.

Jan 6, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Dec 11, 2024Routine
N/A0000, 0321, 0353 and 5 more

Christmas decorations: destructive testing. We tested multiple decorations and found that 1 green garland was not being treated properly. This garland was removed before the survey ended. The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a). The initial comments (ID Prefix Tag # K 000) are informational only and represent the facility' s general characteristics. The facility is a 37,050-square-foot facility consisting of 40 resident rooms and supporting services. It is a one-story, slab-on-grade, without a basement, Type II (111) construction. It is classified as fully protected by a N.. Through document review and observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13. This was evidenced by1) The hydraulic information plate is incorrect and needs to reflect the proper design criteria from the drawings. It also lacks a general information sign.NFPA 101, 9.7.5 Maintenance and Testing.All automatic sprinkler and standpipe systems required by this Code sh.. Through document review during the survey, it was determined that the facility failed to maintain the electrical systems in accordance with NFPA 99. This was evidenced by:1) Receptacle Testing (99 6.3.4.1): The record does not meet NFPA 99 requirementsNFPA 996.3.4.2 Record Keeping.6.3.4.2.1* General.6.3.4.2.1.1 A record shall be maintained of the tests required by this chapter and associated repairs or modifications.6.3.4.2.1.2 At a minimum, t.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 80, and 105. This was evidenced by:1) Fire Dampers (4-6 years)(101 8.5.5.4.1 &amp; 80 19.4): Not ProvidedNFPA 101 8.5.5.4.1 Air-conditioning, heating, ventilating ductwork, and related equipment, including smoke dampers and combination fire and smoke dampers, shall be installed in accordance with.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) Fire Safety Plan (101 19.7.2.2): This plan was not provided per NFPA 101 requirements, and the evacuation maps do not show smoke compartment walls.NFPA 101 19.7.1 Evacuation and Relocation Plan and Fire Drills.19.7.1.1 The administration of every health care occupancy sha.. Through observation during the survey, it was determined that the facility failed to maintain hazardous areas in accordance with NFPA 101. This was evidenced by:1) The maintenance office deemed hazardous needs door closure2) The janitor closet main needs to reinstall the door closure 3) The kitchen mechanical room needs fire sealant around ceiling penetrations4) The furnace mechanical room needs the ceiling repaired, smoke-tight NFPA 101 19.3.2.1.2* W.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) Smoking (101 19.7.4): There are designated areas; however, during the survey, it was seen that staff are not using the designated areas with approved trash and cigarette receptacles. We need to make this area designated and compliant or have staff smoke in approved areas.NFPA 101 1..

Nov 21, 2024Routine
N/A0000, 0740, 0882

A recertification survey was conducted from 11/18/24 to 11/21/24. Two deficiencies were cited. An Emergency Preparedness survey was conducted from 11/18/24 to 11/21/24. No deficiencies were cited. Based on interviews and record review, the facility failed to employ an infection preventionist (IP) who had completed specialized training in infection prevention and control which had the potential to affect all residents residing in the facility at the time of the survey.Specifically, the facility failed to have a qualified IP involved with the facility' s infection prevention and control program. Findings include: I. Facility policy and procedure The Infection Preventionist policy, revised September 2022, was provided by the nursing home administrator (NHA) on 11/21/24 at 8:25 a.m. The policy read in pertinent part, "The IP is professionally trained in nursing, medical technology, microbiology, epidemiology, or other related field with at least the following professional training:-A nurse must have earned a certificate/diploma in nursing; and,-A medical technologist must have earned at least an associate' s degree in medical technology or clinical laboratory science. "The IP is employed on site and at least.. Based on record review and interviews, the facility failed to provide the necessary behavioral health care and services to attain and maintain the highest practicable physical, mental, and psychosocial well-being for one (#14) of three residents reviewed for behavioral and emotional status out of 22 sample residents. Specifically, the facility failed to coordinate timely necessary behavioral, mental and emotional health care and services for Resident #14. Findings include: I. Resident #14 A. Resident status Resident #14, age 65, was admitted on 11/3/23. According to the November 2024 computerized physician orders (CPO), diagnoses included Arnold-Chiari syndrome with hydrocephalus (a condition where the lower part of the brain protrudes into the spinal canal causing a blockage in the flow of cerebrospinal fluid and leading to a buildup of fluid in the brain), anxiety disorder, depression, insomnia, other complicated headache syndrome, cognitive communication deficit, unspecified dementia, severe, wi..

Jan 30, 2024Routine
N/A0884

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention' s (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation.The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 01/22/2024 and 01/28/2024, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.

Aug 31, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Aug 30, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cottonwood Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Centennial Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.8/5 · Rank 1 of 8 (Best)

Ownership & Management

Owners

Centennial Mn Tr I

Owner (parent company) · Organization

18%

Centennial Ms Trust I

Owner (parent company) · Organization

Key personnel

Capital Finance LLC5% or Greater Security InterestGottlieb, RefoelManaging Control - Governing BodyCapital Finance LLCManagerGotts Consulting Colorado LLCManagerBradley, ChristineManager
Source: Medicare provider data

Contact

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References & Resources

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