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Nursing HomeMedicaid

Durand Senior Care and Rehab Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

8750 E Monroe Road, Durand, MI 48429141 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 41 Google reviews

5
4
3
2
1
Durand Senior Care and Rehab Center Nursing Home in Durand, MI — Street View
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What this means for your family

While some residents report positive experiences with therapy and staff, the recurring reports of neglect, slow call-button response times, and failure to communicate during medical emergencies are significant red flags. We strongly recommend that families considering this facility conduct an unannounced visit and ask specifically for their policy on family notification during health declines.

Google Reviews

Google Reviews

41 reviews on Google
Durand Senior Care and Rehab Center receives highly polarized feedback, with families reporting significant concerns regarding neglect, slow response times to call buttons, and poor communication during medical emergencies. While some reviewers praise the facility for its friendly staff and quality therapy services, others describe a pattern of understaffing and unprofessional administrative conduct.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean6.0Activities7.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Knowledgeable therapy staff
  • Friendly and compassionate frontline caregivers
  • Clean and well-maintained environment
  • Responsive to some external professional inquiries

Concerns

  • Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
  • Poor communication with families regarding medical status or emergencies (mentioned by 4 reviewers)
  • Unprofessional or dismissive administrative staff (mentioned by 3 reviewers)
  • Neglect leading to physical issues like bed sores or hygiene concerns (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'21(5)'24(3)'26(8)

Distribution · 45 analyzed

5
26
4
0
3
0
2
3
1
16

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is active in responding to online feedback; how do you use that same level of responsiveness to keep families updated on a loved one's daily medical status or changes in health?
  • 2With the current staffing rating being quite strong, what specific protocols do you have in place to ensure that call buttons are answered promptly throughout the day and night?
  • 3Given the importance of skin integrity and hygiene, could you walk me through your facility's routine for monitoring residents and the specific steps taken to prevent issues like bed sores?
  • 4How does your administrative and nursing team handle communication during an urgent medical situation to ensure family members feel informed and supported?
  • 5I’ve heard great things about your therapy department; how do those staff members collaborate with the frontline caregivers to ensure a resident's daily mobility and comfort needs are met?
  • 6What does a typical social or activity schedule look like for residents here, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

My Grandpa in the hospital needing surgery on bed sores they neglected to inform my family he had until the day it was so bad they had no choice but to send him to Hurley to a wound specialist.

Grandchild of resident · 2024☆☆☆☆

They failed to call my Hospice RN or me when my mom started laboring in breathing at 9 PM for hours and did not call until 3:45 in the morning and supposedly she passed 10 min later.

Daughter of resident · 2025☆☆☆☆

The staff is so kind, caring, patient. the food is actually pretty good. the therapy staff is so knowledgeable and helpful.

Resident · 2026★★★★★
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.74hrs
99%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MI
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.4%
MI
20.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
19.5%
MI
19.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
MI
95.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MI
95.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
14.4%
MI
11.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.4%
Better than Avg
Here
84.4%
US
81.8%
MI
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
MI
1.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.4%
Better than Avg
Here
80.4%
US
79.8%
MI
79.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
3penalties
Near state avg (9.8)
5 complaint-triggered
$53,398 in fines

Families have filed complaints triggering 5 of the 26 deficiencies, including concerns about nursing staffing levels, accident prevention, and wound care. The facility shows recurring issues with care planning, infection control, and resident rights that persist across multiple surveys from 2023 to 2025, though all violations have correction dates. Given the pattern of ongoing compliance problems and family-reported concerns, families should visit to assess current conditions firsthand.

Apr 30, 2025Routine
6
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 13, 2025Complaint
3
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 10, 2024Routine
4
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

May 3, 2024Complaint
2
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 28, 2023Routine
11
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 30, 2025

$35,607

Fine

Mar 13, 2025

$17,791

Payment Denial

May 3, 2024

11-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Durand Senior Care and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nexcare Health Systems

Chain Size

20 facilities nationwide

Chain avg rating: 3.6/5 · Rank 12 of 20

Ownership & Management

Owners

Nexcare Holdings, LLC

Owner · Organization

100%

Key personnel

Merlo, JohnW-2 Managing EmployeeSangster, ToddOfficer / DirectorNexcare Health Systems, LLCManagerPerry, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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