Durand Senior Care and Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews

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What this means for your family
While some residents report positive experiences with therapy and staff, the recurring reports of neglect, slow call-button response times, and failure to communicate during medical emergencies are significant red flags. We strongly recommend that families considering this facility conduct an unannounced visit and ask specifically for their policy on family notification during health declines.
Google Reviews
Google Reviews
41 reviews on Google“Durand Senior Care and Rehab Center receives highly polarized feedback, with families reporting significant concerns regarding neglect, slow response times to call buttons, and poor communication during medical emergencies. While some reviewers praise the facility for its friendly staff and quality therapy services, others describe a pattern of understaffing and unprofessional administrative conduct.”
Quality Themes
Tap a score for detailsStrengths
- Knowledgeable therapy staff
- Friendly and compassionate frontline caregivers
- Clean and well-maintained environment
- Responsive to some external professional inquiries
Concerns
- Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
- Poor communication with families regarding medical status or emergencies (mentioned by 4 reviewers)
- Unprofessional or dismissive administrative staff (mentioned by 3 reviewers)
- Neglect leading to physical issues like bed sores or hygiene concerns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is active in responding to online feedback; how do you use that same level of responsiveness to keep families updated on a loved one's daily medical status or changes in health?
- 2With the current staffing rating being quite strong, what specific protocols do you have in place to ensure that call buttons are answered promptly throughout the day and night?
- 3Given the importance of skin integrity and hygiene, could you walk me through your facility's routine for monitoring residents and the specific steps taken to prevent issues like bed sores?
- 4How does your administrative and nursing team handle communication during an urgent medical situation to ensure family members feel informed and supported?
- 5I’ve heard great things about your therapy department; how do those staff members collaborate with the frontline caregivers to ensure a resident's daily mobility and comfort needs are met?
- 6What does a typical social or activity schedule look like for residents here, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My Grandpa in the hospital needing surgery on bed sores they neglected to inform my family he had until the day it was so bad they had no choice but to send him to Hurley to a wound specialist.”
“They failed to call my Hospice RN or me when my mom started laboring in breathing at 9 PM for hours and did not call until 3:45 in the morning and supposedly she passed 10 min later.”
“The staff is so kind, caring, patient. the food is actually pretty good. the therapy staff is so knowledgeable and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 5 of the 26 deficiencies, including concerns about nursing staffing levels, accident prevention, and wound care. The facility shows recurring issues with care planning, infection control, and resident rights that persist across multiple surveys from 2023 to 2025, though all violations have correction dates. Given the pattern of ongoing compliance problems and family-reported concerns, families should visit to assess current conditions firsthand.
Apr 30, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 10, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
May 3, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 28, 2023Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 30, 2025
$35,607
Fine
Mar 13, 2025
$17,791
Payment Denial
May 3, 2024
11-day denial
Ownership & Operations
Who Operates This Facility
Durand Senior Care and Rehab Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 12 of 20
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit nexcarehealth.com
Medicare data downloads
Original nursing home datasets
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