See every facility — official ratings, family reviews, no referral fees.
Assisted Living

Divine Oaks Assisted Living Eden's Reflection Richmond LLC

Families consistently rate this highly — reviewers highlight compassionate and professional sales and administrative staff. Schedule a visit to confirm the fit.

20606 Bandrock Terrace, Park Westheimer · Richmond, TX 774076 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.7/5

based on 92 Google reviews

5
4
3
2
1
Divine Oaks Assisted Living Eden's Reflection Richmond LLC Assisted Living in Richmond, TX — Street View
Street View

Watch Divine Oaks Assisted Living Eden's Reflection Richmond LLC

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is an excellent choice for families prioritizing high-quality dining and a professional, welcoming transition process. While the sales and administrative staff are exemplary, families should perform their own due diligence regarding the memory care unit to ensure consistent care standards are met during all shifts.

Google Reviews

Google Reviews

92 reviews on Google

The Delaney at Parkway Lakes is highly regarded for its warm, welcoming atmosphere and a professional sales and management team that excels at guiding families through transitions. Reviewers frequently praise the high quality of dining, the cleanliness of the modern facilities, and the attentive care provided in the memory care unit. However, a small number of past reviews highlight serious concerns regarding staff rudeness and specific instances of neglect in the memory care wing.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities8.0MedsN/AMemory8.0Comms9.0Value7.0

Strengths

  • Compassionate and professional sales and administrative staff
  • High-quality, creative dining options
  • Beautiful, clean, and modern facility
  • Engaging and diverse resident activities
  • Strong, attentive memory care team

Concerns

  • Reports of staff rudeness at the front desk or in general (mentioned by 2 reviewers)
  • Instances of neglect in the memory care unit

Rating Trends

Tap a year to see what changed

234'18(4)'20(4)'22(29)'24(13)'26(23)

Distribution · 129 analyzed

5
119
4
1
3
2
2
2
1
5
12 reviews posted between Mar 12, 2026Mar 12, 2026 · 12 were 5-star
12 reviews posted between Dec 11, 2025Dec 12, 2025 · 12 were 5-star

How They Respond to Reviews

97%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members mentioned in the reviews. While some responses use templated closing statements, they consistently validate the positive feedback provided.

Questions for Your Tour

  • 1I've heard wonderful things about the creativity in your dining program; could you tell me more about how menus are planned and how much variety residents can expect?
  • 2The facility looks beautiful and modern; how do you ensure the cleanliness and upkeep of the common areas and private rooms on a daily basis?
  • 3Since the resident activities seem so engaging and diverse, how do you tailor daily events to make sure everyone feels included and involved?
  • 4We are looking for a very attentive environment for memory care; what specific training does your team receive to ensure residents' needs are met with consistent care and kindness?
  • 5In the event of a medical emergency or a sudden change in health during the night, what is the protocol for notifying the family and providing immediate care?
  • 6I noticed the management team is very responsive to feedback; how do you incorporate resident or family suggestions into the way the facility is run?

Personalized based on this facility's data


Key Review Excerpts

The Memory Care Director and Staff are wonderful with my mom. They are very interactive with the residents and I can tell the staff truly cares for my mom.

Memory care family member · 2025★★★★★

Sahar at The Delaney is outstanding. She is compassionate, knowledgeable, and truly dedicated to the residents and families she serves.

Prospective resident's family · 2026★★★★★

The staff at Delaney Parkway Lakes have been wonderful in caring for my parents. They love the food!

Long-term resident's family · 2020★★★★★
Source: 92 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
12deficiencies

Key Findings

The most recent inspection in July 2021 identified several health code violations related to staff record-keeping, nutrition planning, and employee screening. Previous inspections in 2019 also noted issues regarding building maintenance and fire safety compliance. No formal enforcement actions were found on record.

Jul 21, 2021Routine

Health Code (7 violations)

Health CodeCorrected Aug 31, 2021

The facility failed to keep personnel records on all staff.

Health CodeCorrected Aug 31, 2021

The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.

Health CodeCorrected Aug 31, 2021

The facility failed to provide every resident's immediate family with the DADS telephone hotline number to report suspected abuse, neglect, or exploitation and document that the family received it.

Health CodeCorrected Aug 5, 2021

The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.

Health CodeCorrected Aug 5, 2021

The facility failed to ensure that menus were prepared to provide a balanced and nutritious diet, that food was palatable and varied, or that menus were planned one week in advance, followed, posted and kept for 30-days, with variations documented.

Health CodeCorrected Aug 5, 2021

The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.

Health CodeCorrected Sep 15, 2021

The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.

Mar 15, 2019Routine

Life Safety Code (5 violations)

Life Safety CodeCorrected Mar 31, 2019

The facility failed to ensure the building was kept in good repair.

Life Safety CodeCorrected Apr 22, 2019

The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.

Life Safety CodeCorrected Apr 22, 2019

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Life Safety CodeCorrected Apr 22, 2019

The facility failed to ensure an annual inspection was conducted by the local fire marshal.

Life Safety CodeCorrected Apr 22, 2019

The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eden's Reflection LLC Tashna Mckoy

Organization Type

for profit

Administrator

TASHNA MCKOY

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call