Divine Oaks Assisted Living Eden's Reflection Richmond LLC
Families consistently rate this highly — reviewers highlight compassionate and professional sales and administrative staff. Schedule a visit to confirm the fit.
based on 92 Google reviews

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What this means for your family
This facility is an excellent choice for families prioritizing high-quality dining and a professional, welcoming transition process. While the sales and administrative staff are exemplary, families should perform their own due diligence regarding the memory care unit to ensure consistent care standards are met during all shifts.
Google Reviews
Google Reviews
92 reviews on GoogleThe Delaney at Parkway Lakes is highly regarded for its warm, welcoming atmosphere and a professional sales and management team that excels at guiding families through transitions. Reviewers frequently praise the high quality of dining, the cleanliness of the modern facilities, and the attentive care provided in the memory care unit. However, a small number of past reviews highlight serious concerns regarding staff rudeness and specific instances of neglect in the memory care wing.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional sales and administrative staff
- High-quality, creative dining options
- Beautiful, clean, and modern facility
- Engaging and diverse resident activities
- Strong, attentive memory care team
Concerns
- Reports of staff rudeness at the front desk or in general (mentioned by 2 reviewers)
- Instances of neglect in the memory care unit
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members mentioned in the reviews. While some responses use templated closing statements, they consistently validate the positive feedback provided.
Questions for Your Tour
- 1I've heard wonderful things about the creativity in your dining program; could you tell me more about how menus are planned and how much variety residents can expect?
- 2The facility looks beautiful and modern; how do you ensure the cleanliness and upkeep of the common areas and private rooms on a daily basis?
- 3Since the resident activities seem so engaging and diverse, how do you tailor daily events to make sure everyone feels included and involved?
- 4We are looking for a very attentive environment for memory care; what specific training does your team receive to ensure residents' needs are met with consistent care and kindness?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the protocol for notifying the family and providing immediate care?
- 6I noticed the management team is very responsive to feedback; how do you incorporate resident or family suggestions into the way the facility is run?
Personalized based on this facility's data
Key Review Excerpts
“The Memory Care Director and Staff are wonderful with my mom. They are very interactive with the residents and I can tell the staff truly cares for my mom.”
“Sahar at The Delaney is outstanding. She is compassionate, knowledgeable, and truly dedicated to the residents and families she serves.”
“The staff at Delaney Parkway Lakes have been wonderful in caring for my parents. They love the food!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in July 2021 identified several health code violations related to staff record-keeping, nutrition planning, and employee screening. Previous inspections in 2019 also noted issues regarding building maintenance and fire safety compliance. No formal enforcement actions were found on record.
Jul 21, 2021Routine
Health Code (7 violations)
The facility failed to keep personnel records on all staff.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
The facility failed to provide every resident's immediate family with the DADS telephone hotline number to report suspected abuse, neglect, or exploitation and document that the family received it.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that menus were prepared to provide a balanced and nutritious diet, that food was palatable and varied, or that menus were planned one week in advance, followed, posted and kept for 30-days, with variations documented.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
Mar 15, 2019Routine
Life Safety Code (5 violations)
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
Ownership & Operations
Who Operates This Facility
Eden's Reflection LLC Tashna Mckoy
for profit
TASHNA MCKOY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit thedelaneyatparkwaylakes.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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