Dimondale Nursing Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 116 Google reviews
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What this means for your family
While the facility has a strong rehabilitation team and some dedicated nursing staff, the frequency of reports regarding neglect and poor management is concerning. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and care, and verify that all medical orders are being actively followed by the nursing director.
Google Reviews
Google Reviews
116 reviews on Google“Dimondale Nursing Care Center receives highly polarized feedback, with families frequently praising the dedication of individual nurses and therapists while expressing severe concerns regarding systemic neglect and understaffing. Many reviewers report significant issues with responsiveness, hygiene, and administrative accountability, particularly during night shifts and weekends. While some families have had positive experiences with rehabilitation and long-term care, the recurring reports of poor communication and neglect suggest a high level of inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate bedside nursing staff
- Effective rehabilitation therapy department
- Private rooms and bathrooms
- Strong support for complex memory care patients
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 9 reviewers)
- Poor hygiene and neglect of basic needs (e.g., soiled linens, call lights ignored) (mentioned by 7 reviewers)
- Inadequate communication and lack of administrative accountability (mentioned by 6 reviewers)
- Cold or poor-quality food and rigid meal scheduling (mentioned by 4 reviewers)
- Missing personal items and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what is your current process for ensuring call lights are answered promptly, especially during shift changes or overnight hours?
- 2I noticed some concerns regarding facility cleanliness and laundry management; could you walk me through your daily protocols for room hygiene and how you track personal belongings to prevent them from going missing?
- 3With a 4-star staffing rating, how do you leverage your nursing team to ensure that residents receive consistent attention for their basic needs, such as timely assistance with hygiene and meals?
- 4Regarding the dining experience, how much flexibility do residents have with meal times, and what steps are you taking to improve the variety and quality of the food served?
- 5Communication is very important to our family; what is the standard protocol for updating families on a resident's health status, and who is the primary point of contact for administrative concerns?
- 6Since your team has been proactive in responding to online feedback, how do you use that input to make tangible improvements to the daily care and environment here?
Personalized based on this facility's data
Key Review Excerpts
“Dimondale will take tough patients and they have done well by her. She does refuse showers and getting cleaned up when she has accidents. We have worked with them to figure out ways to work on that and she is improving.”
“The aides, nurses, and therapy department are amazing. With the facility having consistent staff scheduled units it allows the staff to personally get to know their residents, monitor them closely and form a bond.”
“My Mom fell and broke her hip and went there for rehabilitation after being released from the hospital. Spent an entire month there only to be released and never had her staples removed from her surgery from over a month ago. I've asked for the Director to call me, left messages for the Nursing Director to call me, and one other person with zero response or accountability.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing issues with medication management, resident rights, and care planning that recur across multiple surveys. The facility has faced deficiencies related to medication errors, failure to notify families of incidents, and inappropriate treatment care. While all violations show correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality care delivery.
Jul 8, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Construct fire resistant interior walls.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
May 7, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 6, 2025Complaint1
Construction Deficiencies
Meet other general requirements.
Feb 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 28, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 14, 2024Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Egress Deficiencies
Have exits that are accessible at all times.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jul 8, 2025
$35,282
Payment Denial
Jun 14, 2024
9-day denial
Ownership & Operations
Who Operates This Facility
Dimondale Nursing Care Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 17 of 20
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit nexcarehealth.com
Medicare data downloads
Original nursing home datasets
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