Prestige Way #2 (poplar Cottage)
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, social, and warm environment where staff truly care for residents. However, if your loved one has complex medical needs, you should specifically verify their protocols for medication management and incident reporting to ensure communication remains seamless.
Google Reviews
Google Reviews
54 reviews on Google“Families can expect a highly compassionate environment where staff members are frequently praised for treating residents like family. The facility excels in cleanliness and social engagement through frequent activities, though one reviewer raised serious concerns regarding communication and fall notifications.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Exceptionally clean and modern facilities
- Engaging social activities and events
- Strong leadership and administrative accessibility
Concerns
- Communication lapses regarding resident incidents
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With such a small, intimate community of 20 residents, how do you ensure everyone stays connected and involved in the daily social activities?
- 2We’ve heard wonderful things about how modern and clean the Poplar Cottage is; how often is the facility deep-cleaned to maintain that standard?
- 3How does the leadership team stay accessible to families, and what is the best way for us to receive real-time updates regarding any changes in a resident's well-being?
- 4In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for notifying the family?
- 5Since the staff is known for being so attentive, how do you ensure that personalized care needs are communicated clearly between the different shifts?
- 6What are some of the favorite social events or group activities that the residents at Poplar Cottage currently enjoy most?
Personalized based on this facility's data
Key Review Excerpts
“I moved my grandma there after four placements in just 2.5 months, and it was the best decision we could have made.”
“The staff and caregivers are patient, kind, and knowledgeable. Both Carrie and Shelly have taken so much time explaining things to me, answering questions, and following through on requests.”
“The resident rooms were modern and spotlessly clean, a testament to the facility's high standards. The activities director deserves a special mention for keeping things fresh and engaging.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified issues regarding dietary compliance, resident assessment timelines, and the maintenance of facility property. While some allegations regarding missing personal items were not substantiated, the facility has been cited for failing to follow physician-ordered diets and maintaining floor and carpet repairs.
Jan 16, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Apr 29, 2025Routine
The floor in the heat plant room was not in good condition and required repair or replacement.
Resident B's written assessment plan was not completed at the time of admission.
Resident Funds Part II forms were not completed or on file for Residents A, B, and C, and no authorization for substitute forms was available.
Feb 22, 2024Complaint
Resident A was not being provided a diabetic diet as ordered by his physician.
The carpet in Resident A's bedroom was stained and in poor repair.
Ownership & Operations
Who Operates This Facility
Mcap Holt Opco, LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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