Sandstone Estates Rehab Centre
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 320 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (57%)
- High RN turnover (54%)
Bottom 25% in AZ · Below recommended RN staffing · Above recommended total nurse staffing · Best in SANDSTONE HEALTHCARE GROUP chain · No penalties on record
What this means for your family
This facility offers a beautiful, modern environment and some truly exceptional nursing staff who provide high-quality care. However, the facility suffers from chronic understaffing that leads to unacceptable delays in responding to patient needs. If you choose this facility, you must be prepared to visit daily to advocate for your loved one and ensure their basic needs are met.
Google Reviews
Google Reviews
320 reviews analyzed“Sandstone Estates Rehab Centre presents a stark contrast in experiences, with many reviewers praising the physical facility, cleanliness, and specific staff members like Noel N. However, a significant number of families report critical failures in basic care, including long wait times for call buttons, poor communication, and inconsistent physical therapy. Potential families should be aware that while some find the environment hotel-like and professional, others describe a facility that is severely understaffed and neglectful.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Highly praised individual staff members (specifically Noel N.)
- Professional and effective physical therapy team
- Welcoming and helpful front desk staff
Concerns
- Excessive wait times for call button response (mentioned by 14 reviewers)
- Poor communication with family members (mentioned by 8 reviewers)
- Understaffing leading to neglect of hygiene and basic needs (mentioned by 11 reviewers)
- Inconsistent or insufficient physical therapy sessions (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and modern the facility looks; how do you ensure this level of maintenance is consistent across all resident rooms?
- 2I noticed many families appreciate the friendliness of your front desk team; how do you ensure that same level of warmth and communication extends to the nursing staff when we have updates about our loved one?
- 3With the physical therapy team being such a highlight for many, how often will our family member be scheduled for sessions, and how do you track their progress?
- 4How does the nursing team manage call button responses during the night shifts to ensure residents aren't waiting long for assistance?
- 5What specific protocols do you have in place for medication management to ensure everything is administered accurately and on schedule?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting both the physician and our family?
Personalized based on this facility's data
Key Review Excerpts
“The building and property are beautiful and each room is more like a hotel room than a medical facility. Every member of the staff is kind, friendly and helpful. This includes administrative personnel, nurses, assistants, physical and occupational therapists and dietary.”
“My mom has been told to not use the call button when she needs to, the meals are usually cold, and the staff is rude. They've gotten her meds wrong--including giving her medication that she is allergic to.”
“Short staffed!!!! One CNA for 18 patients. Good luck calling for help! When you finally get help you are left on the toilet for hours and hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sandstone Estates shows a concerning pattern with 59 deficiencies across five inspections, including four complaint-triggered violations where families reported problems involving resident abuse and neglect. The facility has persistent issues with medication management, abuse prevention policies, and safety hazards that recur across multiple surveys. While all deficiencies show correction dates, the recurring nature of problems in critical areas like medication errors and safety supervision suggests ongoing challenges families should carefully consider.
May 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 25, 2024Routine13
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 5, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 26, 2023Routine21
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 6, 2021Routine21
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 24, 2025Other
Violation cited
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter, to familiarize staff with conditions under an actual fire, can result in harm to patients and/or staff during an actual fire or emergency situation.
Aug 19, 2025ComplaintCleanReport
The state complaint survey was conducted on August 19, 2025, through August 20, 2025, of the following complaint numbers: 2274302 (AZ00202130), 2274334 (AZ00221753), 2274300 (AZ00201996), 227301 (AZ00201997), 2274332 (AZ00214730), 2274333 (AZ00214731), 2274364, 00130258, 2274338 (AZ00215318), 2274337 (AZ00215315), 2274327 (AZ00213857), 2274328 (AZ00213855), 2274318 (AZ00210870), 2274317 (AZ00210867), 2274298 (AZ00201925), 2583520, 00138952, 2274363 (AZ00224419), 00129231, 2274402 (AZ00224414), 2274151 (AZ00214752), 2274323 (AZ00212121), 2274324 (AZ00212123), 2274315 (AZ00208811), 2274316 (AZ00208812), 2274303 (AZ00202131), 227299 (AZ00201926), 2274296 (AZ00201415), 2274297 (AZ00201416). There were no deficiencies cited.
Jun 19, 2025ComplaintCleanReport
The investigation of complaints SF00133171, AZ00206721, AZ00206705 were conducted on June 19, 2025. No deficiencies were noted.
Jun 9, 2025ComplaintCleanReport
Investigation of intakes # AZ00224790, SF00132763, AZ00224768, SF00132607, AZ00200709, AZ00200710, AZ00200821, AZ00224800, SF00132892 was conducted on June 9, 2025 through June 10, 2025. No deficiencies were cited:
May 15, 2025ComplaintCleanReport
An onsite complaint survey was conducted on May 22, 2025 for the investigation of intakes #SF00130923, #SF00130749, and #SF00130781. There are no deficiencies cited.
May 8, 2025Complaint
The onsite investigation of intakes AZ00212408, 00128542, AZ00211557, AZ00212659, and AZ00212954 was conducted on May 8, 2025 through May 9, 2025. The following deficiency was cited:
Violation cited
Mar 3, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 03, 2025 for the investigation of intake # 00115456, 00109270. There were no deficiencies cited.
Feb 14, 2025ComplaintCleanReport
An onsite complaint survey was conducted on February 14, 2025 for the investigation of intake # AZ00223308, AZ00223315, AZ00223191. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Sandstone Estates Rehab Centre
for profit
Chain Affiliation
Sandstone Healthcare Group
3 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 3 (Worst) (Best)
Ownership & Management
Owners
Nicho Family Trust
Owner · Organization
Sunny Trust
Owner · Organization
Whitte Trust
Owner · Organization
Meystel, Meir
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
320 reviews from families & visitors
Official Website
Visit sandstonehc.com
Medicare data downloads
Original nursing home datasets
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