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Nursing Home Investigative

Sandstone Estates Rehab Centre

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2040 North Wilmot Road, La Paloma Academy · Tucson, AZ 85712103 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 320 Google reviews

5
4
3
2
1
Sandstone Estates Rehab Centre Nursing Home in Tucson, AZ — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (13 vs median 6.0)
  • High staff turnover (57%)
  • High RN turnover (54%)

Bottom 25% in AZ · Below recommended RN staffing · Above recommended total nurse staffing · Best in SANDSTONE HEALTHCARE GROUP chain · No penalties on record

Source: Medicare data

What this means for your family

This facility offers a beautiful, modern environment and some truly exceptional nursing staff who provide high-quality care. However, the facility suffers from chronic understaffing that leads to unacceptable delays in responding to patient needs. If you choose this facility, you must be prepared to visit daily to advocate for your loved one and ensure their basic needs are met.

Google Reviews

Google Reviews

320 reviews analyzed
Sandstone Estates Rehab Centre presents a stark contrast in experiences, with many reviewers praising the physical facility, cleanliness, and specific staff members like Noel N. However, a significant number of families report critical failures in basic care, including long wait times for call buttons, poor communication, and inconsistent physical therapy. Potential families should be aware that while some find the environment hotel-like and professional, others describe a facility that is severely understaffed and neglectful.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Clean, modern, and well-maintained facility
  • Highly praised individual staff members (specifically Noel N.)
  • Professional and effective physical therapy team
  • Welcoming and helpful front desk staff

Concerns

  • Excessive wait times for call button response (mentioned by 14 reviewers)
  • Poor communication with family members (mentioned by 8 reviewers)
  • Understaffing leading to neglect of hygiene and basic needs (mentioned by 11 reviewers)
  • Inconsistent or insufficient physical therapy sessions (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2344.12021(47)3.82022(37)4.42023(59)3.22024(33)4.32025(21)2.72026(10)

Distribution

5
130
4
16
3
6
2
12
1
36

How They Respond to Reviews

85%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and modern the facility looks; how do you ensure this level of maintenance is consistent across all resident rooms?
  • 2I noticed many families appreciate the friendliness of your front desk team; how do you ensure that same level of warmth and communication extends to the nursing staff when we have updates about our loved one?
  • 3With the physical therapy team being such a highlight for many, how often will our family member be scheduled for sessions, and how do you track their progress?
  • 4How does the nursing team manage call button responses during the night shifts to ensure residents aren't waiting long for assistance?
  • 5What specific protocols do you have in place for medication management to ensure everything is administered accurately and on schedule?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting both the physician and our family?

Personalized based on this facility's data


Key Review Excerpts

The building and property are beautiful and each room is more like a hotel room than a medical facility. Every member of the staff is kind, friendly and helpful. This includes administrative personnel, nurses, assistants, physical and occupational therapists and dietary.

Long-term resident's family · 2022★★★★

My mom has been told to not use the call button when she needs to, the meals are usually cold, and the staff is rude. They've gotten her meds wrong--including giving her medication that she is allergic to.

Long-term resident's family · 2022☆☆☆☆

Short staffed!!!! One CNA for 18 patients. Good luck calling for help! When you finally get help you are left on the toilet for hours and hours.

Long-term resident's family · 2024☆☆☆☆
Source: 320 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
4.52hrs
OK
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
15.4%
AZ
11.2%
Pima
13.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
AZ
97.0%
Pima
97.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.1%
Mixed vs Avgs
Here
9.1%
US
12.1%
AZ
4.0%
Pima
4.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.2%
Worse than Avg
Here
17.2%
US
15.3%
AZ
13.5%
Pima
14.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.4%
Worse than Avg
Here
14.4%
US
14.4%
AZ
10.6%
Pima
12.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
95.5%
AZ
94.6%
Pima
95.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
AZ
91.3%
Pima
91.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.2%
Mixed vs Avgs
Here
89.2%
US
79.7%
AZ
87.3%
Pima
91.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
AZ
1.1%
Pima
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (7.6)
4 complaint-triggered

Sandstone Estates shows a concerning pattern with 59 deficiencies across five inspections, including four complaint-triggered violations where families reported problems involving resident abuse and neglect. The facility has persistent issues with medication management, abuse prevention policies, and safety hazards that recur across multiple surveys. While all deficiencies show correction dates, the recurring nature of problems in critical areas like medication errors and safety supervision suggests ongoing challenges families should carefully consider.

May 9, 2025Complaint
1
0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 25, 2024Routine
13
0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759ModerateCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0760MinorCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804MinorCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 25, 2024Complaint
1
0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

May 5, 2023Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 26, 2023Routine
21
0015ModerateCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0037ModerateCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039ModerateCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0223ModerateCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0637ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692ModerateCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222MinorCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 6, 2021Routine
21
0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0291ModerateCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552ModerateCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0636ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0661ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757ModerateCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0007MinorCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

19total
21deficiencies
Sep 24, 2025Other
NFPA 101 FederalCorrected Nov 25, 2025

Violation cited

NFPA 101 FederalCorrected Nov 25, 2025

Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter, to familiarize staff with conditions under an actual fire, can result in harm to patients and/or staff during an actual fire or emergency situation.

Aug 19, 2025Complaint
CleanReport

The state complaint survey was conducted on August 19, 2025, through August 20, 2025, of the following complaint numbers:  2274302 (AZ00202130), 2274334 (AZ00221753), 2274300 (AZ00201996), 227301 (AZ00201997), 2274332 (AZ00214730), 2274333 (AZ00214731), 2274364, 00130258, 2274338 (AZ00215318), 2274337 (AZ00215315), 2274327 (AZ00213857), 2274328 (AZ00213855), 2274318 (AZ00210870), 2274317 (AZ00210867), 2274298 (AZ00201925), 2583520, 00138952, 2274363 (AZ00224419), 00129231, 2274402 (AZ00224414), 2274151 (AZ00214752), 2274323 (AZ00212121), 2274324 (AZ00212123), 2274315 (AZ00208811), 2274316 (AZ00208812), 2274303 (AZ00202131), 227299 (AZ00201926), 2274296 (AZ00201415), 2274297 (AZ00201416). There were no deficiencies cited.

Jun 19, 2025Complaint
CleanReport

The investigation of complaints SF00133171, AZ00206721, AZ00206705 were conducted on June 19, 2025. No deficiencies were noted.

Jun 9, 2025Complaint
CleanReport

Investigation of intakes # AZ00224790, SF00132763, AZ00224768, SF00132607, AZ00200709, AZ00200710, AZ00200821, AZ00224800, SF00132892 was conducted on June 9, 2025 through June 10, 2025. No deficiencies were cited:

May 15, 2025Complaint
CleanReport

An onsite complaint survey was conducted on May 22, 2025 for the investigation of intakes #SF00130923, #SF00130749, and #SF00130781. There are no deficiencies cited.

May 8, 2025Complaint

The onsite investigation of intakes AZ00212408, 00128542, AZ00211557, AZ00212659, and AZ00212954 was conducted on May 8, 2025 through May 9, 2025. The following deficiency was cited:

An administrator shall ensure that:R9-10-425.A.1.b.

Violation cited

Mar 3, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 03, 2025 for the investigation of intake # 00115456, 00109270. There were no deficiencies cited.

Feb 14, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 14, 2025 for the investigation of intake # AZ00223308, AZ00223315, AZ00223191. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sandstone Estates Rehab Centre

Organization Type

for profit

Chain Affiliation

Chain Name

Sandstone Healthcare Group

Chain Size

3 facilities nationwide

Chain avg rating: 2.0/5 · Rank 1 of 3 (Worst) (Best)

Ownership & Management

Owners

Nicho Family Trust

Owner · Organization

13%

Sunny Trust

Owner · Organization

13%

Whitte Trust

Owner · Organization

13%

Meystel, Meir

Owner

19%

Berkowitz, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Meystel, Yosef

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cohen, MichaelManaging Control - Governing BodyMeystel, MeirManaging Control - Governing BodyShaeffer, AprilManaging Control - Governing BodyBejar, NissimOfficer / DirectorCohen, ElliotOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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