Devereux Skilled Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise friendly and polite nursing staff. Still worth an in-person visit.
based on 16 Google reviews

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What this means for your family
While some families report excellent experiences with the nursing staff and social atmosphere, the facility has documented reports of serious lapses in medical oversight and basic care. When touring, we strongly recommend asking how the facility ensures that care plans are communicated to all staff members and what the specific protocol is for responding to call bells during off-hours.
Google Reviews
Google Reviews
16 reviews on Google“Devereux Skilled Nursing & Rehabilitation Center receives polarized feedback, with some families praising the friendly, attentive staff and homelike atmosphere, while others report severe lapses in clinical care and communication. Critical concerns include delayed response times for basic hygiene, failure to follow safety protocols for fall-risk patients, and administrative issues that hinder consistent care delivery. Families should be aware of the stark contrast between the positive experiences of some residents and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and polite nursing staff
- Homelike, welcoming atmosphere
- Engaging social environment for residents
Concerns
- Significant delays in basic hygiene and call-bell response times (mentioned by 2 reviewers)
- Poor communication regarding patient medical status and safety protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a smaller capacity of 64 residents, how does your team ensure that call-bell response times remain prompt throughout the day and night?
- 2Could you walk me through the typical process for updating family members on a resident's medical status or any changes in their care plan?
- 3Given the current staffing levels, what specific protocols do you have in place to ensure consistent assistance with daily hygiene and personal care needs?
- 4I've heard wonderful things about the welcoming atmosphere here; what are some of the most popular social activities or programs that residents are currently enjoying?
- 5How do you manage medication administration to ensure accuracy and timely delivery for residents with complex health needs?
- 6In the event of a medical emergency, what is your facility's protocol for coordinating with local hospitals and keeping family members immediately informed?
Personalized based on this facility's data
Key Review Excerpts
“My husband began living at Deveraux in February. It’s so terrific knowing he is at a wonderful facility with such an efficient, kind and excellent staff.”
“My wife fell out of bed & didn’t send her to hospital drafty windows & doors & broken bathroom for staff & patients. Waited three hours to change her diapers. Ended up with bed soars.”
“Administration squanders the significant talent and dedication of some excellent nurses and care attendants by failing to have the systems in place to support consistent, beneficial care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Devereux has persistent safety concerns with recurring issues in fire safety systems, building construction, and infection control appearing across multiple surveys from 2023 to 2025. One family filed a complaint in 2023 regarding abuse prevention policies. While all deficiencies show correction dates, the repeated patterns in fire safety and construction suggest ongoing facility maintenance challenges that families should discuss during visits.
Jul 30, 2025Routine12
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2024Routine12
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 23, 2023Routine9
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
May 3, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ownership & Operations
Who Operates This Facility
Devereux Skilled Nursing & Rehabilitation Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit devereuxnh.com
Medicare data downloads
Original nursing home datasets
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