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Nursing HomeMedicaid

Devereux Skilled Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise friendly and polite nursing staff. Still worth an in-person visit.

39 Lafayette Street, Marblehead, MA 0194564 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 16 Google reviews

5
4
3
2
1
Devereux Skilled Nursing & Rehabilitation Center Nursing Home in Marblehead, MA — Street View
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What this means for your family

While some families report excellent experiences with the nursing staff and social atmosphere, the facility has documented reports of serious lapses in medical oversight and basic care. When touring, we strongly recommend asking how the facility ensures that care plans are communicated to all staff members and what the specific protocol is for responding to call bells during off-hours.

Google Reviews

Google Reviews

16 reviews on Google
Devereux Skilled Nursing & Rehabilitation Center receives polarized feedback, with some families praising the friendly, attentive staff and homelike atmosphere, while others report severe lapses in clinical care and communication. Critical concerns include delayed response times for basic hygiene, failure to follow safety protocols for fall-risk patients, and administrative issues that hinder consistent care delivery. Families should be aware of the stark contrast between the positive experiences of some residents and the alarming reports of neglect from others.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and polite nursing staff
  • Homelike, welcoming atmosphere
  • Engaging social environment for residents

Concerns

  • Significant delays in basic hygiene and call-bell response times (mentioned by 2 reviewers)
  • Poor communication regarding patient medical status and safety protocols (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)4.55.0'19(2)1.53.7'23(3)5.05.0'25(1)3.0'26(1)

Distribution · 16 analyzed

5
11
4
1
3
1
2
1
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With a smaller capacity of 64 residents, how does your team ensure that call-bell response times remain prompt throughout the day and night?
  • 2Could you walk me through the typical process for updating family members on a resident's medical status or any changes in their care plan?
  • 3Given the current staffing levels, what specific protocols do you have in place to ensure consistent assistance with daily hygiene and personal care needs?
  • 4I've heard wonderful things about the welcoming atmosphere here; what are some of the most popular social activities or programs that residents are currently enjoying?
  • 5How do you manage medication administration to ensure accuracy and timely delivery for residents with complex health needs?
  • 6In the event of a medical emergency, what is your facility's protocol for coordinating with local hospitals and keeping family members immediately informed?

Personalized based on this facility's data


Key Review Excerpts

My husband began living at Deveraux in February. It’s so terrific knowing he is at a wonderful facility with such an efficient, kind and excellent staff.

Long-term resident's family · 2023★★★★★

My wife fell out of bed & didn’t send her to hospital drafty windows & doors & broken bathroom for staff & patients. Waited three hours to change her diapers. Ended up with bed soars.

Long-term resident's family · 2026★★★☆☆

Administration squanders the significant talent and dedication of some excellent nurses and care attendants by failing to have the systems in place to support consistent, beneficial care.

Rehab patient's family · 2023☆☆☆☆
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
58%
Registered nurses for medical care
Total Nursing
3.71hrs
90%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility73.5%
Worse than Avg
Here
73.5%
US
93.4%
MA
92.4%
Essex
93.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MA
13.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.4%
MA
21.3%
Essex
23.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
19.4%
MA
21.4%
Essex
21.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Essex
96.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.3%
Better than Avg
Here
12.3%
US
15.3%
MA
16.4%
Essex
13.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Better than Avg
Here
88.0%
US
79.7%
MA
77.7%
Essex
81.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.0%
Better than Avg
Here
87.0%
US
81.8%
MA
77.6%
Essex
82.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.9)
1 complaint-triggered

Devereux has persistent safety concerns with recurring issues in fire safety systems, building construction, and infection control appearing across multiple surveys from 2023 to 2025. One family filed a complaint in 2023 regarding abuse prevention policies. While all deficiencies show correction dates, the repeated patterns in fire safety and construction suggest ongoing facility maintenance challenges that families should discuss during visits.

Jul 30, 2025Routine
12
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 21, 2024Routine
12
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0361Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 23, 2023Routine
9
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

May 3, 2023Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Devereux Skilled Nursing & Rehabilitation Center

Organization Type

for profit

Ownership & Management

Key personnel

Blake, MarkOfficer / DirectorKhan, AmirOfficer / DirectorQureshi, TariqOfficer / DirectorBlake, MarkManagerElmi, SaiedManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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