Cumberland Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 43 Google reviews
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What this means for your family
Cumberland Healthcare Center falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include strong rehabilitation and therapy program with named staff like rita fey (therapy director) who implement innovative approaches and help residents regain independence. Some reviewers note concerns about critical safety issues including 20 falls for one dementia patient and attempted insulin administration to non-diabetic resident. A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
43 reviews on Google“Cumberland Healthcare Center shows a stark divide in family experiences. Many families praise the rehabilitation services, therapy staff, and specific nurses who go above and beyond. However, serious concerns about neglect, staffing issues, communication failures, and medication errors create significant risks that families must carefully consider.”
Quality Themes
Tap a score for detailsStrengths
- Strong rehabilitation and therapy program with named staff like Rita Fey (therapy director) who implement innovative approaches and help residents regain independence
- Several exceptional individual staff members who build personal relationships - Wade (dietary director) sent birthday cards, Kaitlyn checked on non-assigned patients, Erin provided comprehensive discharge planning
- Clean facility environment consistently mentioned across multiple reviews
- Effective admission process described as 'seamless' and 'headache free' for hospital-to-care transitions
- Good food quality with customizable menus and salad options under dietary director Wade Lewis
- Some families report positive long-term care experiences spanning multiple years
Concerns
- Critical safety issues including 20 falls for one dementia patient and attempted insulin administration to non-diabetic resident
- Severe communication breakdowns with families, including staff refusing to speak with power of attorney holders and social workers being consistently unavailable
- Staffing shortages leading to extended wait times (up to 1.5 hours mentioned for basic care)
- Medication management problems including missing discharge medications and incomplete pharmacy transfers
- Isolation tactics reported including confiscating phones and cutting off communication access
- Lost personal belongings including wedding rings, birth certificates, and clothing
- Inconsistent care quality with some staff described as rude and dismissive
- Discharge planning failures leaving residents without proper insurance coverage or home health referrals
Rating Trends
Distribution · 73 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation programs and the work done by Rita Fey; how does your therapy team specifically help residents regain their independence?
- 2We are so glad to hear that Wade Lewis and the dietary team provide such personalized care with birthday cards and custom menus; how do you ensure every resident's specific dietary preferences are met daily?
- 3How does your team manage medication transfers and pharmacy updates to ensure there are no gaps in care during the transition from the hospital?
- 4What specific protocols do you have in place to ensure resident safety and prevent falls, especially for those with memory care needs?
- 5If we have a question or an urgent concern, what is the best way to reach the social worker or the administration to ensure we are kept in the loop?
- 6What kind of daily activities or social engagement programs do you offer to help residents stay connected with each other and their families?
Personalized based on this facility's data
Key Review Excerpts
“They tried to give my sister insulin and she's not even a diabetic thank God she was of saying mine and stop them.”
“My Mother had 20 falls due to less acceptable. Should any the individuals employed in this poor excuse of nursing home every need assistance late in life or a any stage, I wish them better care than my Mother received”
“They have routinely turned off the phone in her room, effectively cutting her off from the outside world and preventing her from reaching out for help... they have also confiscated her cell phone”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cumberland Healthcare Center has had multiple families file reports leading to serious deficiencies, including abuse protection failures and safety hazards. The facility shows recurring problems across care planning, medication management, and resident rights that have persisted across multiple surveys from 2017-2023. While all cited deficiencies report correction dates, the pattern of repeated issues in core care areas suggests ongoing systemic challenges families should carefully consider.
Oct 9, 2025Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Oct 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 25, 2023Complaint11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Sep 25, 2023Routine20
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 8, 2019Routine16
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Sep 25, 2023
$97,777
Ownership & Operations
Who Operates This Facility
Cumberland Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 101 of 121
Ownership & Management
Owners
Pc Mstr Lsco, LLC
Owner · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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