Crystal Creek Post-Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 138 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Below average in CA · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
This facility is an excellent choice for those prioritizing cleanliness and a high standard of rehabilitative therapy. The recent change in management has clearly revitalized the staff's approach to patient care. However, if dietary nutrition is a primary concern for your loved one, you may want to inquire about recent improvements to the meal preparation process.
Google Reviews
Google Reviews
138 reviews on Google“Crystal Creek Post-Acute is highly regarded for its cleanliness and the compassionate, professional nature of its nursing and therapy teams. Families frequently praise the recent positive changes under new management and the attentive, hands-on leadership. While most reviews are glowing, one resident noted that food quality and nutritional value could still improve.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and well-maintained facility
- Compassionate and attentive nursing and CNA staff
- Effective and encouraging physical therapy program
- Professional and hands-on administrative leadership
- Smooth and supportive admissions process
Concerns
- Food quality and overcooking of meals
- Long call-light wait times during busy hours
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and specifically acknowledge the staff members or departments mentioned in the review. The tone is warm, professional, and emphasizes a commitment to patient care and community service.
Questions for Your Tour
- 1I noticed how much people praise the cleanliness and the care provided by the CNAs here; how do you maintain such high standards for the facility's upkeep?
- 2Since the physical therapy program is highly regarded, could you tell me more about how the therapists work with residents to meet their mobility goals?
- 3How does the nursing team manage resident needs during the busier shifts to ensure call lights are answered promptly?
- 4Could you describe what a typical daily schedule looks like, including any social activities or group events for the residents?
- 5What is the protocol for handling a medical emergency or a sudden change in a resident's condition during the night?
- 6I've heard great things about the admissions process being very supportive; what can we expect during the first few days of a transition here?
Personalized based on this facility's data
Key Review Excerpts
“The facility is consistently clean and welcoming. It makes a significant difference to have such confidence in the staff to support your family members.”
“The therapy team was patient, encouraging, and really knew how to push me without making me feel overwhelmed. They explained every exercise, celebrated the small progress, and made it feel like we were working together.”
“The staffing has been solid — nurses and CNAs actually answer call lights and check in often instead of disappearing. What really stood out to me is that even the leadership is hands-on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in food service, accident prevention, and medication management continuing across recent surveys. While the facility addresses deficiencies when cited, persistent problems with food safety, resident supervision, and pharmacy services indicate ongoing operational challenges that families should carefully evaluate before placement.
Jan 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 19, 2025Routine21
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 23, 2025Complaint1
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Apr 24, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Crystal Creek Post-Acute
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit crystalcreekpostacute.com
Medicare data downloads
Original nursing home datasets
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