Creekside Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 47 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a clean, modern, and odor-free environment with a highly compassionate nursing team. However, families should implement a system for labeling all personal belongings, as multiple reviewers have noted issues with lost laundry and clothing.
Google Reviews
Google Reviews
47 reviews on Google“Creekside Center is widely praised for its exceptionally clean, modern, and odor-free environment, with many families noting the staff's compassionate and welcoming nature. However, potential residents should be aware of recurring issues regarding lost laundry and clothing, as well as occasional reports of inconsistent care quality between different staff tiers.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Excellent physical therapy and rehabilitation services
- Welcoming and family-like atmosphere
Concerns
- Loss of resident clothing and laundry issues (mentioned by 2 reviewers)
- Inconsistent professionalism among upper management/office staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the warm, family-like atmosphere here; how do you foster that sense of community among the 75 residents?
- 2Since we value clear communication, what is the best way for our family to stay updated on daily care changes or important facility announcements?
- 3We are very impressed with the reputation of your physical therapy and rehab services; could you tell us more about how those programs are integrated into a resident's daily routine?
- 4What specific steps are in place to ensure that personal items, like clothing and laundry, are carefully tracked and returned to residents?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6Could you describe some of the social activities or group outings that help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“They continuously lost his clothes. They even put him in very tight womens sweat pants. I will give the highest rating for one particular person who worked there. ADONIS. He is amazing!!”
“The staff at this nursing facility are compassionate, professional, and truly caring. The environment is clean, safe, and welcoming for both residents and families.”
“I stayed here for 2 months after experiencing a serious number of falls and setbacks from my COPD. During my stay I was very well cared for and properly medicated for my pain.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Creekside Center has a concerning pattern of complaint-triggered deficiencies with families filing 24 reports across 18 surveys, indicating ongoing care issues. The facility shows persistent problems with infection control, resident safety and supervision, and proper care delivery, with recent complaints as of January 2026 including a failure to report suspected abuse that remains uncorrected. While most deficiencies are eventually corrected, the high volume of family complaints suggests serious consideration before choosing this facility.
Jan 23, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 15, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 6, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Creekside Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 64 of 188
Ownership & Management
Owners
Bq Operations Holdings LLC
Owner (parent company) · Organization
Fc Gen Operations Investment LLC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Tress, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit creeksidecenter.com
Medicare data downloads
Original nursing home datasets
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