Crown Point Health Suites
Strong Medicare quality ratings; families often praise outstanding physical therapy and rehab services. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its highly praised physical therapy team and quality dining. However, families should remain extremely vigilant regarding nursing care and medication management, as multiple reviewers have reported serious issues with neglect and responsiveness during night shifts.
Google Reviews
Google Reviews
91 reviews analyzed“Crown Point Health Suites is highly regarded by many families for its exceptional rehabilitation services and a compassionate therapy team. While many reviewers praise the facility's cleanliness and the kindness of specific staff members, there are significant, recurring reports of nursing neglect, slow response times to call lights, and inconsistent communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy and rehab services
- Clean, bright, and inviting facility
- Compassionate and professional therapy staff
- High-quality, flavorful dining options
Concerns
- Nursing neglect and slow response to call lights (mentioned by 5 reviewers)
- Inconsistent communication from management and nursing staff (mentioned by 4 reviewers)
- Staffing shortages affecting care quality (mentioned by 3 reviewers)
- Issues with medication administration and accuracy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses to negative reviews, often addressing the reviewer by name and providing specific contact information for leadership. Positive reviews are typically met with brief, polite, and templated expressions of gratitude.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how the therapy team works with residents?
- 2The dining options sound very flavorful based on what we've read; how often does the menu change, and can residents participate in meal planning?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How do the nursing staff manage call lights during busy shifts to ensure residents receive a timely response when they need assistance?
- 5In the event of a medical emergency after hours, what is the process for coordinating care between the on-site staff and physicians?
- 6We noticed the facility looks very bright and inviting; what kind of daily social activities or community outings are available to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was amazing, helping her stay mobile with her walker”
“The staff was amazing. The entire staff. They treated us like family. We were accommodating to our needs.”
“The facility is always CLEAN, bright, and inviting. The staff is absolutely incredible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crown Point Health Suites has a concerning pattern of complaint-triggered deficiencies, with families filing reports about resident rights violations, medication management issues, and safety hazards. The facility shows recurring problems across resident rights protections, medication management, and infection control that persist across multiple surveys from 2022 through 2025, though all violations have been corrected according to federal records.
Apr 10, 2026Routine6
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 20, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 19, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 5, 2025Routine10
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 5, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
May 9, 2025
$8,281
Payment Denial
May 9, 2025
12-day denial
Ownership & Operations
Who Operates This Facility
J F Heritage, LLC
for profit
GLORIA L MCGINNIS
Ownership & Management
Owners
Ruble, Richard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit crownpointhealth.com
Medicare data downloads
Original nursing home datasets
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