Crown Park Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 191 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Worst in UPSTATE SERVICES GROUP chain · No penalties on record
What this means for your family
Crown Park offers a clean environment and a highly regarded rehabilitation therapy team, making it a potential option for short-term recovery. However, families should be aware of significant concerns regarding staffing ratios and communication; we strongly recommend asking for specific protocols on how the facility handles fall prevention and how they notify families of medical incidents.
Google Reviews
Google Reviews
191 reviews on Google“Crown Park Rehabilitation and Nursing Center receives highly polarized feedback, with many recent visitors praising the cleanliness and friendliness of the staff, while others report severe concerns regarding patient safety and basic care. While the facility is frequently commended for its rehabilitation therapy and community-focused activities, multiple families have raised serious allegations regarding neglect, poor communication, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and well-organized activities department
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming and polite front-line staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor quality of food and dietary management (mentioned by 4 reviewers)
- Lack of communication regarding patient health changes or injuries (mentioned by 3 reviewers)
- Patient safety incidents and falls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2I noticed the activities department is highly praised; could you walk me through how you tailor these programs to keep residents engaged throughout the week?
- 3What is your current process for communicating changes in a resident's health or any unexpected incidents to family members to ensure we stay fully informed?
- 4Regarding the dining experience, what steps are being taken to improve the variety and quality of meals to better meet the nutritional preferences of the residents?
- 5With the facility's focus on rehabilitation, how do you coordinate between the therapy team and the nursing staff to ensure consistent care and safety for residents during daily movements?
- 6How does the facility manage medication administration and oversight to ensure accuracy and safety for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The 3rd floor used to be awful, dirty and always smelled. The residents were clean, happy and the staff were very polite. The all did an amazing job. I am a nurse from a nearby facility and I very impressed by all changes.”
“My 86-year-old mother was recently a resident at Crown Park Rehabilitation and Nursing Center in Cortland while on comfort care with Hospice, and I am deeply disappointed in the facility’s communication, accountability, and overall professionalism. Injuries were not disclosed to family.”
“My father is getting great physical therapy care, the staff is great and he loves the meals. I feel they are somewhat understaffed but that’s everywhere.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing four complaint-triggered deficiencies, including repeated issues with providing appropriate treatment and care. The most recurring problems involve resident rights violations, medication management, and daily care assistance. While most deficiencies show correction dates, the facility continues to have issues with basic care standards and one recent deficiency from 2026 only has a plan of correction rather than full resolution.
Jan 28, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 17, 2025Routine12
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Jan 17, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 19, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 18, 2019Routine9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Sep 4, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Crown Park Rehabilitation and Nursing Center
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 13 of 16 (Worst)
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
191 reviews from families & visitors
Official Website
Visit crownparkrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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